Subaru of Kennesaw - Service Center

Awesome service- just horrid facility C'mon Troncali, Great service Great team. Only reason I am hammering you guys is the horrible facility. lack of space and strain it puts on the servi C'mon Troncali, Great service Great team. Only reason I am hammering you guys is the horrible facility. lack of space and strain it puts on the service Dept. Build a bigger facility to accommodate your Customer and Business or continue to get trashed in reviews. Service appointments are almost 1 month out as a result. Get with it, I mean who in their right mind took a Road House grill Restaurant and makes it into a car dealership? Oh thats right, meanwhile there is a lack of seating for customer awaiting service.....this sucks! More

Worst Service department I had a 2016 Outback, that I took in for service. It was idling rough. They recommended cleaning the fuel system and throttle body for $181. After I had a 2016 Outback, that I took in for service. It was idling rough. They recommended cleaning the fuel system and throttle body for $181. After the service, it was still idling really rough. I asked if there were any service bulletins for the issue. They said in fact there is a service bulletin for software update for rough idle with AC on. I came back to do this update. It didn't take. They said they think it may be a sensor, but it has to be ordered. 3rd visit - after waiting for an hour, they say we didn't try the sensor. We don't think that is what it is. They said they would like for Subaru engineer to look at the car. We scheduled a time. 4th visit: I arrived and they said engineer just left and he will not come back for a month. This place is ridiculous - waste of time and money. I went to Gwinnett Subaru, and they recleaned the throttle body, which they said was never cleaned. They checked multiple things and had tech take the car home. They didn't charge me anything for the diagnosis. I have asked the GM at Subaru of Kennesaw for my money back for the throttle body cleaning, but I just get silence. Stay away from Subaru of Kennesaw's service department. More

Did exactly the right thing! Was coming from very southern Alabama to stay in Kennesaw on a Friday night to continue my trip to north Georgia the next day when, about 20 miles out Was coming from very southern Alabama to stay in Kennesaw on a Friday night to continue my trip to north Georgia the next day when, about 20 miles out, the "check engine," the ABS/all wheel drive, and flashing 'brakes' lights all illuminated simultaneously while on I-20. I naturally stopped right away to check everything out. With a look at the owner's manual it seemed there were a wide range of causes from minor to catastrophic. A good inspection of the vehicle showed everything in working order save the caution lights, so I decided my next stop was the Subaru dealer since it was also nearly across the street from my planned hotel location for a strip that night (how fortuitous!). After a few tense miles of trepidation I pulled into the Kennesaw Subaru a little after 4pm with all kinds of scenarios running through my head for plans to complete my trip. The first question is what I could possibly get done towards the end of a work day...on a Friday? The service advisors met me at the service bay and I advised them of the issue. Considering it was a brake issue they didn't hesitate to diagnose the issue then and there regardless of their availability to fix it or not, whenever that might be. While waiting for a tech to come available the service advisor and I talked options to get the issue solved. Naturally the first option was to leave the car and come back at a later time. I explained to him I was from out of town and passing through the next morning to continue my trip, which included coming back south through Kennesaw Saturday night and onward to southern Alabama Sunday morning. I offered that a good option would be for me to obtain a rental that evening, drive it all Saturday, come back Saturday evening to pick up my 'ru, then be on my way Sunday morning assuming they could resolve the issue Saturday. Or, in a worst-case scenario, if they couldn't fix things Saturday I could just drive that rental all the next week then return the following Saturday if it took that long. It was also a case of the drive from home to Kennesaw being about 4+ hours too. He then asked where my nearest Subaru dealer was since I was from out of town. For me Montgomery was the closest at about 1 1/2 hours north from where I live. He frowned at the prospects and I could see the gears turning in his head. I even offered that if he could determine if it 'was just an idiot light' and everything was functional, I could simply continue on my way, put up with the caution lights, drive to north Georgia as is, back through Kennesaw all the way to south Alabama, then return to Montgomery sometime the next week if need be. He frowned at that too and said, "Hold on." The service manager then explained that everyone was currently tapped out for scheduled repairs at the moment, work on Saturday with a skeleton crew was also going to be saturated, and they'd likely not be able to get to my outback until next week. An impromptu repair was going to be difficult to achieve but he also realized then and there that that Friday was the best chance for my vehicle being serviced short of an extended stay over the next week. The diagnostic the service manager was able to do revealed a small air leak. It could have been a simple faulty gas cap or perhaps something else, though. I offered again, since the schedule was full, that if he could just determine if the car was still safe I could be on my way and solve the software indications later. He said only a certified tech could do that. He said, "Hold on," and disappeared again into the shop. A few minutes later he reappeared with a certified tech he pulled off the repair line to take an official look. The tech had a possible simple solution and conducted his own diagnostic. He found that a simple software update could solve the whole thing. Sure enough, in less than ten minutes, with a laptop download and software update still covered under an 8/80 warranty that I was not aware of, that the service advisor kindly informed me about, the whole issue was solved just that quick. And because it was under warranty it cost me exactly zero. It did cost that service manager some time and a tech's time from other duties, though, and I definitely noticed. And what did this do for me? True story: my father-in-law was diagnosed with terminal lung cancer earlier that week and my wife and I were on our way that weekend to visit him. With some careful consideration for the situation at hand that service advisor found a simple and best solution in context of all that was going on and prevented an already difficult weekend from getting tougher. Normally I have a rather cynical view of automobile dealerships and their service department antics, but Kennesaw Subaru displayed what I feel to be the epitome of what an auto dealership service provider should be. The job was handled very professionally, without a doubt. Exton, thank you, folks like you help the world go around. More

Wonderful drop-in service We were in the local area for a couple of days when our "check engine" and a couple of other warning lights came on in our 2014 CrossTrek. We googled We were in the local area for a couple of days when our "check engine" and a couple of other warning lights came on in our 2014 CrossTrek. We googled dealerships and discovered that Subaru of Kennesaw was only 8 miles away and open until 6 pm. We pulled in on a Friday at 5:30 and the service department offered to run an initial check on our issues. They discovered multiple problem codes and said they could work on it the following day. They gave us a loaner vehicle and we were quickly on our way to our hotel. Our service advisor (Perry) called the next morning with an estimate of the needed repairs. Once we authorized the work (thanks primarily to a Subaru extended warranty!), we were able to return the loaner and pick up our car soon after lunch. We greatly appreciate the prompt and courteous service...we were treated as if we were long-standing customers! We highly recommend the service staff and vehicle technicians at Subaru of Kennesaw. More

Poor service department. I bought an 05 Forrester back in 2011 from Subaru of Kennesaw. I have used them many times for service over the years no problems. However, I will n I bought an 05 Forrester back in 2011 from Subaru of Kennesaw. I have used them many times for service over the years no problems. However, I will no longer use them for any service issues. The car was brought to them because the brakes would lock up and would not allow the car to move. Once the car cooled down it was able to move. Subaru said it was because the caliper pins were rusty. The pins were replaced and 2 days later the car locked up again. Not able to move until the car sat for a couple hours. I took it back and theu claimed it was because they were non oem brake pads. Strange that was not a big deal to them 2 days earlier. I took it to an independent mechanic who figured out it was the hill assist not working. properly. During hole process Wayne at the service department made no effort to help me figure out the problem. Wayne always blamed my wife for not describing the problem properly. Not sure what has happened at the service department but I will not use them or the dealership again. More

Great experience My experience with Subaru of Kennesaw is always very pleasant and worthwhile. The Service Department representatives go above and beyond to explain th My experience with Subaru of Kennesaw is always very pleasant and worthwhile. The Service Department representatives go above and beyond to explain the service you will need and the service department delivers exactly what is needed. Will continue to use your service and recommend you to friends and family. More

Excellent service! Exton handled the repair work done to my Forester and his honesty and professionalism convinced me to let Suburu of Kennesaw handle everything with my Exton handled the repair work done to my Forester and his honesty and professionalism convinced me to let Suburu of Kennesaw handle everything with my car from now on. I had been letting Jiffy Lube do the oil changes and minor repairs (such as brakes) but now I know there are major reasons to let Suburu handle Suburu cars. Had they been handling it all along, I probably wouldn't have needed the major repairs that had to be done just now. More

Service Went in for my 3rd oil change & tire rotation. I brought it before lunch. Went across the street to eat. The car was ready soon after I returned. Chan Went in for my 3rd oil change & tire rotation. I brought it before lunch. Went across the street to eat. The car was ready soon after I returned. Changed the oil, topped off the fluids, rotated the tires. Well done!! More

Great customer care during my visit I recently took my Subaru Forester in for its 30K scheduled maintenance . When I arrived, I was greeted by Exton, my customer service representative. I recently took my Subaru Forester in for its 30K scheduled maintenance . When I arrived, I was greeted by Exton, my customer service representative. My plan was to wait for my car even though I knew it would be a longer than usual service time (since it was a thorough system check and service at 30K miles). After checking me in, Exton discovered that it was going to be a bit longer than I thought and offered me the use of a loaner car for the day. This made it possible for me to go on with my day while my car was being serviced. I appreciate them respecting my time and making the loaner car available at no charge. When I was called back for my car, the service findings were gone over with me in detail so that I have an idea of what to expect maintenance-wise on my next scheduled visit. I absolutely love my Subaru Forester, and I'm so glad that I have Subaru of Kennesaw as my service dealership . Thank you to Exton and the customer care team! More