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226 Reviews of Subaru of Kennesaw - Service Center
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November 30, 2023
DO NOT USE This Dealership! I had lights go off on my dashboard and I was away from home at the time. This was the nearest dealer to go to for service as I live 2 hours away and I had lights go off on my dashboard and I was away from home at the time. This was the nearest dealer to go to for service as I live 2 hours away and I was concerned for safety to drive. First their diagnostic fee is OUTRAGEOUS at $189. They gave me a long list of parts needed and I was told about a problem that they said would need a day to a day and a half to repair. Parts would be $1000 and labor would be over $4000. Thank goodness I have a father/son business near me that has previously worked on my Forester. They said not only DID I NOT have the problem that was described to me but that I was completely lied to about what needed to be done and how, and that only one of the parts they described were needed. My local mechanic said their fee for the correct issue repair with parts and labor would be $895. What a scam from Subaru of Kennesaw!!! PLEASE save your money and go somewhere else. There are honest, trained mechanics out there that can help you. How disappointing to be lied to and so blatantly. To think that I could have gone into debt over this. If I could rate them zero stars I would. Lesson learned. More
by Dissappointed
Employees Worked With
Chris A.
Helpful August 23, 2023
Loved the buying experience with Morris. Purchased my vehicle sight unseen. However, the service experience is lacking in customer service and friendliness. No one looks forward to spending Purchased my vehicle sight unseen. However, the service experience is lacking in customer service and friendliness. No one looks forward to spending an hour(+) waiting for the servicing of their car. An acknowledgment of your presence takes 1 second. Basically, NO ONE wants to be ignored, which is what happened today with Abigail Nathanael or that Stephen Barnes NEVER answers his phone or returns calls. Pretty sure they are all nice people but that's not what always translates to me as a guest. There are many other Subaru dealership that provide service and a customer friendly environment that would be worth the drive. I remember when coming here use to feel like visiting family and friends. Now, you are just the number of the tag they put in the car. More
by Nippi333
Employees Worked With
January 14, 2023
I signed up online for an oil change. ...there were two choices, one simple 50$ and a 85+ options, I picked the former and went for service....I arrived there and stood for a while, two ag ...there were two choices, one simple 50$ and a 85+ options, I picked the former and went for service....I arrived there and stood for a while, two agents were interacting with other customers, I was not acknowledged until a third man assisted me.....when service was completed I was surprised to learn that I had received the more expansive option, paid without protest. as I went to retrieve car I noticed that it had not been washed. the service advisor Abigail Nathanael informed me that the service wash should be requested by customer prior to service....she further stated that I had the option to wait (2hrs) or come back another day. my service was on Thursday, I went back Saturday morning for wash, I waited over one hour when I was told that it would take 30min, I picked up car and rushed to a scheduled appointment....at the end of the appointment I decided to fully inspect the car....I was stunned, I don't think the car had been washed at all....I wished I had the options to upload pictures....I had two smudged on car prior to wash they were still there, the car had not been "lightly vacuumed". It was a total waste of my time. the customer service was dismal..... More
by ernstapierre
Employees Worked With
Abigail Nathanael
July 03, 2022
Great experience with service after the sale. I bought a 2020 Forester her and have had regular services performed. The staff is very courteous and competent! I bought a 2020 Forester her and have had regular services performed. The staff is very courteous and competent! More
by GrandG
May 11, 2021
I am writing this review because of the poor level of service I am receiving from Subaru of Kennesaw. I originally tried to buy a vehicle here in Feb 2020. The service and knowledge was so bad i drove service I am receiving from Subaru of Kennesaw. I originally tried to buy a vehicle here in Feb 2020. The service and knowledge was so bad i drove 30 miles to Decatur to purchase my Ascent. in January of 2021 I wrecked my car, I had it repaired and once complete called to make a service appointment. I was routed to a voicemail, I left a message, and I never received a call back. subsequent calls have delivered the same result. the most recent call was Friday 5/6/2021. i am trying to schedule maintenance and arrange to have a hitch and some other accessories installed. It is 05/11/2021 and I am still waiting for a call. When i spend over $40K on a vehicle, and want to have it serviced, i expect a call back. it is not too much to offer. i would not recommend this dealership to anyone i know. i have made at least 5 calls and never received a call. I love the car, but would be reluctant to buy a car from this dealership or have service performed because if they cut corners on customer service for this, they will likely not be good when I really need them. Return your calls! More
by theschohan
Employees Worked With
March 10, 2021
Best customer service ever. Love these folks and my Subaru Crosstrek. Willie is a great fella who genuinely cares for his customer’s satisfaction. Sub Subaru Crosstrek. Willie is a great fella who genuinely cares for his customer’s satisfaction. Sub More
by Aamcgrotha
March 10, 2021
Took my car in for a recall and they call me and tell me I have an oil leak and it will be $3800 to fix. I said that is too expensive and that I had no oil leaking prior to bringing my car to the dealership I have an oil leak and it will be $3800 to fix. I said that is too expensive and that I had no oil leaking prior to bringing my car to the dealership. I get the car home and sure enough oil leaking. So I take it to my mechanic who tells me the oil valve was loose and it sprayed oil all over my engine. He cleaned my engine and changed my oil for $65.00 and no leak anywhere. They must have loosened the valve and even if they didn't and in some crazy way it came loose on the drive to the dealership isn't that the first thing a mechanic would check rather than tell me they need to take my engine apart to find the leak! Never ever again will I go to this service center. Scammers or just really bad mechanics you pick! More
by leah.landi
Employees Worked With
Other Employees :
Jeremy Sanders
July 24, 2020
There is not another dealership out there that is like Subaru of Kennesaw. They are the friendliest and the most helpful of any dealership we’ve ever been in. Anyone of them are there to help. They explai Subaru of Kennesaw. They are the friendliest and the most helpful of any dealership we’ve ever been in. Anyone of them are there to help. They explain in detail everything they’re going to do to the car. More
by Childers7706
Employees Worked With
December 30, 2019
Todd went beyond what other dealships would do to help me I purchased a 2020 forester from another subaru dealer and had a bad experience. I was planning to sell the new car and purchase a different brand but I purchased a 2020 forester from another subaru dealer and had a bad experience. I was planning to sell the new car and purchase a different brand but I was fortunate to meet Todd and he took time to listen to my problems even though he was obviously very busy. The solution he found was very acceptable to me and I am now happy with my subaru and plan to keep it many years. I feel it is important to have a good relationship with the service department and although I have to drive a little further I plan to have all of my future service done by Kennesaw subaru. More
by TOMORTHMAN
August 31, 2019
Subaru will not admit their problem I have had oil burning issues with my 2012 Forrester and my 2015 Forrester. Subaru says it is perfectly normal for me to have to come in every 2000 mi I have had oil burning issues with my 2012 Forrester and my 2015 Forrester. Subaru says it is perfectly normal for me to have to come in every 2000 miles for a quart of oil. My 2012 blew the engine, luckily just within the warranty. My 2015 is nearing the end of warranty and needs a quart of oil every 2000 or so miles. I can only hope it blows before the warranty expires. Subaru of Kennesaw says no issue, just come in and top off your oil whenever the light comes on. No big deal. More
by KAH
