Subaru of Kennesaw - Service Center

Lydia got me in the same day I called for my first oil and filter change on my 2013 Legacy. The turn around time was quick and she answered all my questions. I was happy to see Steve Napier as service man and filter change on my 2013 Legacy. The turn around time was quick and she answered all my questions. I was happy to see Steve Napier as service manager who I'd met earlier at another Subaru dealership. More

I have always had an exceptional pleasant experience at Subaru, Kennesaw GA. Everyone treats you like family (actually better!). They take time explaining any problems, questions or situations you might Subaru, Kennesaw GA. Everyone treats you like family (actually better!). They take time explaining any problems, questions or situations you might have and solve anything bothering you. Their friendliness is exceptional in this day and age. I would recommend their sales and service to anyone who wants to be treated well every time you have a need to be at their establishment. More

Ok EVERYBODY.....this is THE BEST dealership and service department bar none.... WHY????????? Because the employees truly care and provide superior service in an expedient manner. They are friendly, fu department bar none.... WHY????????? Because the employees truly care and provide superior service in an expedient manner. They are friendly, fun and take a personal interest in YOU and your reason for being there. I bought my car from Subaru of Kennesaw and they are the ONLY ones I trust to work on my car. A true story: While waiting for my car to be serviced, another customer told me they bring their vehicle from TENNESSEE because they too appreciate the excellent service, friendliness and attention Subaru of Kennesaw provides. I am especially grateful for Lydia Carroll and her patience for going the extra mile. She is truly knowledgeable, thoughtful and caring -- traits I appreciate when it comes to taking care of my car! I have only praise for this dealership and its employees! They work together to provide good workmanship for my car and peace of mind for me! I love you guys!! More

Amazing experience. The last dealership couldn't figure out what was wrong. Steve was quick to find the problem and update me along the way. Lucy was super friendly and looked hard to find me a loan figure out what was wrong. Steve was quick to find the problem and update me along the way. Lucy was super friendly and looked hard to find me a loaner. Great experience. More

Very helpful and informative, great group of folks. My Subaru needs further work and Lydia spent a good deal of time preparing what needed to be done and an estimate of the cost. Subaru needs further work and Lydia spent a good deal of time preparing what needed to be done and an estimate of the cost. More

I called late Friday afternoon to get an oil change and was told that the dealership could do my car on Sunday. They were very friendly & accommodating in scheduling. I arrived a little before 10:00 on Sun was told that the dealership could do my car on Sunday. They were very friendly & accommodating in scheduling. I arrived a little before 10:00 on Sunday as workers were getting in and was taken care of immediately. Lydia was very personable and talked to us as we settled in to wait. She offered us coffee as well. They even washed my very dirty car which made me very happy. (That was a job in itself as my white pearl Impreza was black in places from all the road grime). I drive an hour to get to this dealership and highly recommend them to buy a car and to get it serviced. All the customers that came in after us were treated like family. More

HAVE ALWAYS HAD MY QUESTIONS ANSWERED FAIRLY AND RESONABLLY. FRIENDLY, KNOWLEGEABLE PEOPLE. WILL ACCOMIDATE YOUR SCHEDULE, EVEN ON SHORT NOTICE. WAIT'G ROOM DOG/KID FRIENDLY WHICH IN A PINCH IS GREA RESONABLLY. FRIENDLY, KNOWLEGEABLE PEOPLE. WILL ACCOMIDATE YOUR SCHEDULE, EVEN ON SHORT NOTICE. WAIT'G ROOM DOG/KID FRIENDLY WHICH IN A PINCH IS GREAT! More

Just went in for an oil change. Experience was awesome as usual. Lydia & Wendy are always so nice & easy to deal with. Even if you have to wait a little bit it doesn't matter because it is such a friendly en usual. Lydia & Wendy are always so nice & easy to deal with. Even if you have to wait a little bit it doesn't matter because it is such a friendly environment! More

I had window shields placed on my outback and Wendy was a great help with that. She ask and got me a discount. I love the look and I'm very pleased great help with that. She ask and got me a discount. I love the look and I'm very pleased More

Subaru called me to let me know it was time to bring my car in for regular maintenance. I was out of town at the time, and the tire pressure light went on. I tried filling the tries myself, but the air mac car in for regular maintenance. I was out of town at the time, and the tire pressure light went on. I tried filling the tries myself, but the air machine at the gas station I was at was obviously faulty (telling me my tires were at 35 psi), or I was doing ti incorrectly. I went to the dealership and explained my confusion. They gave me an oil change, filled my tires correctly, and rotated the tires--and all of it was under my warranty. They were friendly throughout the process, and updated me on my car's progress. I got a free wash, and was on my way in about an hour and 15 minutes (and that was with 4 other people in the waiting room--not too bad). I also noticed that another woman had come in and was talking to a salesman about how she wanted her old car back. She was pretty whiny and insistent, and the salesman did everything he could to get her back into her OLD car (even though her Subaru was obviously nicer/newer). I thought that exemplified service. Oh, and he was nice to her the whole time she was complaining as loudly as she could about how her new Subaru didn't have a space specifically for her purse, etc. More