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Subaru of Las Vegas - Service Center

Las Vegas, NV

4.2
19 Lifetime Reviews Review Dealership

19 Reviews of Subaru of Las Vegas - Service Center

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December 29, 2020

"I'm very happy with the service dept but especially..."

- Christine Jahn

I'm very happy with the service dept but especially Russell Shan. He is so incredibly helpful and really does an awesome job! He has helped me several times when I get my car serviced and really goes out of his way to make sure the job gets done right!

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Recommend Dealer
Yes
Employees Worked With
Dec 30, 2020 -

Subaru of Las Vegas responded

Hello Christine, thank you so much for your feedback! Our team member Russell will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 13, 2020

"We were completely happy and content with our Forester..."

- kboxvegas

We were completely happy and content with our Forester for years but after our experience here following a recall for oil consumption we have lost all confidence in our vehicle, the service available to us, as well as Subaru as an entire brand and will never consider owning another one. We encountered several issues through the process, but the gist is we are now on our 3rd engine after the initial replacement lasted less than 3,500 miles. Our service advisor (Nate Pettit) has been great through the entire process but the workmanship of the service center and care by management (Justin Allen) has been abysmal. Seeing as they are the only game in town for Subaru and the closest non-Findlay owned dealer is over 200miles away we no longer have any confidence in our once beloved Forester or the service behind the brand and we are in the market for another vehicle now but two things are certain it will not be at a Findlay dealer or a Subaru.

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Recommend Dealer
No
Employees Worked With
Nov 17, 2020 -

Subaru of Las Vegas responded

Nate, My name is Robert Baugh, one of the managers here at Subaru of Las Vegas. I want to thank you for taking the time to share your thoughts on multiple social review sites, including the Dealer Rater community. We are entirely aware of your situation and have taken your feedback and the interactions with us to hart. Additionally, discussing it among the senior team, seeing ways we can continue to grow as a store. We appreciate you and saddened we are going to lose you as a Subaru of Las Vegas customer. Please feel free to call me directly at 702-495-2105 if ever change your mind. Robert Baugh

August 24, 2020

"Russell helped us get back to our honeymoon with ease and..."

- Valeriemota22

Russell helped us get back to our honeymoon with ease and had a good positive attitude. Very genuine and professional. I would go back for sure.

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Yes
Aug 26, 2020 -

Subaru of Las Vegas responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thank you so much for choosing Subaru of Las Vegas as your first choice for service!

August 14, 2020

"Coco was extremely helpful in getting the car that I..."

- nickarmijo

Coco was extremely helpful in getting the car that I wanted at the price I wanted. It was quick and easy with no hassle. He told me everything I needed to know I highly recommend him

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Yes
Employees Worked With
Coco Garcia
July 24, 2020

"It didn't have to end so easily, but Justin made it happen"

- Mark P.

If this is the first review of Justin Allen, I am glad that it is mine. He has shown me that he is a true professional who cares about his customers. I had had my car serviced at Subaru of Las Vegas a couple of weeks ago. It was just a basic oil change. When I got the car home, I noticed something that was not there before. I e-mailed Andrew Berney and Mike Rocha and asked for some advice re: how I should handle the situation. Very quickly I got an e-mail from Justin Allen apologizing for the problem and asking me to bring the car in so that he might be able to see what the problem was. When I brought the car in Jason assured me that the problem would be handled immediately and assured me that he would take care that the problem was mediated. Justin could have just put the situation off and not take any responsibility for the problem, but he didn't. He assured me that the matter would be taken care of and that they would provide me with a loaner for the time that it took to fix the issue. I barely had the loaner for two days when I got an e-mail that the matter had been resolved and that they would deliver the car and pick up the loaner the next day. I assured him that I had an appointment near the dealership and would pick up my car and drop off the loaner. The problem was resolved without any argument and it was done very professionally. I was treated with a great deal of respect and drove home very happy with my choice of dealers. I would hope that the administration of the dealership would let Justin see this review and let him know that they feel lucky to have him working there. He certainly gives Subaru of Las Vegas a great name.

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Recommend Dealer
Yes
Employees Worked With
Jul 25, 2020 -

Subaru of Las Vegas responded

Mark, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Subaru of Las Vegas!

July 09, 2020

"Terrible Customer Service"

- Stein

Have been trying for over a week to talk to someone in the service department. They take my name and number and promise to call, but never do. When I asked to speak to a manager, I was given the same reply - give us your name and number and we'll get back to you. Although the vehicle is well built and they treat you like you are "special" during the buying process, once you own the vehicle do not expect any customer service or help. VERY disappointing!

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Recommend Dealer
No
Employees Worked With
See comments.
Jul 13, 2020 -

Subaru of Las Vegas responded

Stein, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to me directly if you would like to dig into why this is happening. My direct number is 702-495-2105. Hope to hear from you soon. Robert Baugh

April 17, 2020

"“Love. It's What Makes A Subaru Dealer A Subaru Dealer."

- sccwpastor

“A leader is one who knows the way, goes the way, and shows the way.” The author goes on to list the traits of a man I’ve only known just a brief period of time – like a passing wind - but it seems like I have known him for a life time. He appears to be honest and confident man; committed and passionate about what he does at leading people, and selling and servicing cars. He’s a good communicator, reads people well, and has a natural ability of bringing out the best in others and showing them how to work together as a team. And yet, he seems to be a humble man, who uses his God given strengths and perhaps his weaknesses too, to bring a team together. It was a pleasure, to sit and to listen to his wisdom and I thank him for the advice and understanding I received, May the Great Leader bless you and keep you Burton. May he smile upon you and gift your team. May he look upon you with favor and make you prosper. And thank Kelly also for his wise words as well. Adrian

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Kelly Brian
Apr 19, 2020 -

Subaru of Las Vegas responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Subaru of Las Vegas! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 31, 2020

"Efficient and competent"

- termain

I took my WRX in for service. They did a very competent job and kept me informed of how things were going when I had to leave it overnight. They were very efficient in arranging transportation to and from the dealership. I was very impressed with their prices and willingness to fix items beyond the regular standard maintenance. They showed a little extra care that is missing in most dealerships.

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Recommend Dealer
Yes
Employees Worked With
everyone did a commendable job
March 14, 2020

"Great dealership, always bend over backwards to help us out!"

- Yumi

This is the best dealership, they have always gone out of their way to provide the best service from sales to maintenance, to legal issues! We can always depend on them for help! Very comfortable environment with nice amenities and a beautiful fish tank!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Nate Pettit, Coco Garcia
Mar 17, 2020 -

Subaru of Las Vegas responded

Yumi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thank you so much for choosing Subaru of Las Vegas as your first choice for service!

June 11, 2019

"Great customer service"

- whocaresimneverusingthisagain

10 months ago I would have given this dealership a 1 star review. I took my Subaru to them in September 2018 for an issue I was having with air flow in my car. They diagnosed it as needing a new A/C compressor, and while I wasn't able to afford the new part at the time, I eventually did get it replaced when I was back in Nebraska at a different dealership. It turns out the A/C compressor wasn't the part that actually needed to be replaced, as the issue continued even after repairs. The cost of the A/C Compressor I had replaced totaled almost $1,200, and it turned out to be completely unnecessary. The issue I was having was sporadic, and I hadn't had any issues with it until a couple weeks ago. I brought it back to the dealership here in Vegas in June 2019 and told them what had happened. Even though I didn't get the Compressor replaced with them, they offered to replace the correct part free of charge, and refund the diagnostic fee I had previously paid, even though they had no financial incentive to do so. The employee who originally told me to replace the A/C Compressor was no longer working there. This time I worked with Russell Shan, and he went above and beyond to help me out. I can't say enough good things about Russell.

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Recommend Dealer
Yes
Employees Worked With
Russell Shan
Jun 13, 2019 -

Subaru of Las Vegas responded

We're so happy we were able to help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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