Subaru of Las Vegas - Service Center

The negative reviews sum up the expected experience here! This dealership service dept sends customers out in UNSAFE vehicles! Plausible Deniability is the motif here. A routine 30k service and remote st This dealership service dept sends customers out in UNSAFE vehicles! Plausible Deniability is the motif here. A routine 30k service and remote start fob, turned into a 3 month long nightmare! Reports to Subaru of America were necessary, as well as report and documentation filed with both BBB, and the FTC. Vehicle purchased new, routinely maintained at dealership of purchase. Then we came here.... what a different experience! I'll likely never own another Subaru because of this dealership service dept. After "service" we immediately noticed power train issues. We immediately contacted the service dept, took the vehicle back into the dealership for diagnostics. This service dept was very dismissive towards the vehicle owner as they tried to convince us it was the mouse nest between the #1 and #3 cyl that had been there for more than four years prior. Came from a cold state, mice looking for warmth in -20 degrees... not food. SoLV service dept. returned the vehicle to us in the problematic condition. We made yet another service appointment for the same issue that started after being serviced by this dealership. When we attempted to explain which error codes we had seen, and explain a history of the vehicle, we were arrogantly dismissed as we did not use their "$10,000 machine"! the codes are pretty basic, no matter the cost of the reader... machine features are different from the ability to read error codes... This service dept WILL treat you as if you are stupid! This time we were told it was corroded battery terminals... that were supposedly inspected during the service visit three weeks prior. These items were checked off as GOOD on the service list! did they perform the service we paid for or not? Then the service dept incorrectly diagnosed the transmission valve body as the cause for the ECM problems. The code for the trans valve body is often thrown after a dead battery, the dead battery caused by their service evidently didn't make it onto the service documentation after explanation of vehicle symptoms either... so they read incorrect codes and made incorrect repairs... Even after I specifically told them that power train issues like the ones we were seeing are caused by the ECM... which had subsequently just been reprogrammed by this service dept.... but no, that couldn't be the problem.... it was! We had also specifically asked that the tires be checked as the vehicle was being driven out of state, through potential mountain winter storms.... We have contradicting documents written by this very service dept. stating both questionable depth on the previous visit, and acceptable tread depth on the subsequent visits. I continue to wonder what was serviced during the 30K service, if they didn't actually check anything, for them to suggest that it has gone bad in three weeks or less than 2000k miles. batteries and tires don't behave like that unless you use "Alternative Facts" or simply did not provide the service requested and paid for.. I personally told multiple members of management that the power train issues are related to the ECM, a problem this service dept had caused during the programming of the remote start fob. This service dept continued to ignore the core problem, citing plausible deniability at every opportunity, until they had no choice but to admit that "something happened while it was at our shop, but we cannot discern if we caused it"... when it's pretty clear that when you reprogram a working computer, and then it no longer works... you probably messed something up. Three Months! of trying to teach these guys to add 1 + 1. They reprogrammed the ECM, and the vehicle immediately displays power train problems. Rude treatment of customers... until you have an undeniable documentation... If you're female, you can expect the most convenient excuses and made up facts. Take someone knowledgeable with you! make informed choices. More

Jobe was thorough, professional and timely, it was clear Jobe enjoyed his job and was knowledgeable. Jobe enjoyed his job and was knowledgeable. More

Jobe Rice is an excellent service adviser. He is knowledgeable and efficient; also a great communicator about what is going on and how long services will take. The experience of having my Cr He is knowledgeable and efficient; also a great communicator about what is going on and how long services will take. The experience of having my Crosstrek serviced at Subaru of Las Vegas was very good and well appreciated, especially when compared to other places. I will continue to go there and look forward to having Jobe take care of my car. More

Amanda was my service advisor and she was very friendly and easy to talk to. She explained everything that needed to be done to which I understood. Carmine the manager came by to check on me and everyone e and easy to talk to. She explained everything that needed to be done to which I understood. Carmine the manager came by to check on me and everyone else. Very attentive to his clients and employees. Great to see a manager running around instead of just sitting around in their office. Russell the other service manager I think, also came by to check if everything was good and gave advice on a car part and other options. I really like the team I was working with. Awesome service. More

This dealership has by far the worst service department I have ever seen. My car was having transmission issues and after talking with Subaru of America I was informed I would be getting a new transmission. have ever seen. My car was having transmission issues and after talking with Subaru of America I was informed I would be getting a new transmission. This dealership not only refused to contact Subaru of America on my behalf to make sure the repairs were correct they repaired my existing transmission and did not replace it. 6 months later I was informed my car was ready and I went to the dealership and signed my car out, the repaired transmission did not shift into fifth or sixth and my car was so dirty I could not drive with the windows up. After returning to the dealership and telling them I was to be given a new transmission the service manager told me I was crazy, he said Subaru would never sign off on a new transmission in my car. A week later I was told my car was ready and after picking it up I found a few issues with the car like the fact that third and fourth only engaged 50% of the time which made it almost undrivable, I gave the car back to the dealership and ask them to give me a supervisors phone number and a new loaner car but they refused both. I only received these two things after going to the sales department and demanding them both, Jen the sales manager is one of the best people on the lot and not only listen to my issues but corrected them quickly and with a smile on her face. Russ and Morgan, The service managers, did nothing but tell me my broken transmission was fine and try to get me out of the dealership as quickly as possible without giving me any new information. After 7 months of waiting for my car to be repaired and Findlay Subaru of Las Vegas committing fraud a new transmission was finally placed in the car and all the issues were fixed. When I picked up the car my service advisor was not on the lot and an advisor I had never met handed the keys back to me. When I went to my car the key fob would not unlock the car so I returned inside and voiced the issue but the service advisor managed to get the car unlocked and sent me home without ever telling me the key might have a dead battery. Here we stand seven months later in a parking lot at 6 PM in 58° weather and my car won’t unlock or turn on, the only thing that works is the antitheft alarm that will not turn off since I cannot do anything to stop it with a dead key fob. This dealership has by far the worst service department I have ever seen and I would suggest going to any mechanics shop other than Findlay Subaru of Las Vegas. This is a one star review because there is not a way to give them negative stars. More

It not enougth space to say positives comentsI have a It not enougth space to say positives coments I have a excelent service i show up no appoitment the say leave the car we can promese but we cheack It not enougth space to say positives coments I have a excelent service i show up no appoitment the say leave the car we can promese but we cheack a soon it posible & they did. It was a emergency for me. Thx subaru las.. More