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34 Reviews of Subaru of Las Vegas - Service Center
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August 27, 2024
Sales AWSOME experience! !!! Service department complete opposite. Disappointed on the service done to my truck. All I needed was to have my over tighten drain plug on my fr !!! Service department complete opposite. Disappointed on the service done to my truck. All I needed was to have my over tighten drain plug on my front differential loosened. They said the work was done still could not even come close to taking off the drain plug when I got home. So frustrating after waiting 2 hours. Love my truck and the sales team that helped me out. So service 1 star and sales 5 stars. More
by jonpurser
Employees Worked With
August 20, 2024
Yasir Abrahams’ professionalism and personal concern for me as a customer are outstanding. His work ethic as a Subaru employee is commendable. I have an eight year old Forester, which recently developed me as a customer are outstanding. His work ethic as a Subaru employee is commendable. I have an eight year old Forester, which recently developed a few mechanical problems and I was concerned over the cost of repair.. All of my service has been done with the dealership. I must say the Service Drive Manager’s personal concern for me as a loyal customer was exceptional. He assisted me personally; and, when I had questions, he took the time to stop and speak with the techs. He also researched and discovered items covered on warranty from Subaru. Since I had just reached 80,000 miles, discounts were applied and I was, needless to say, delighted. Thank you, Yasir. More
by Debra
August 09, 2024
My ‘15 Outback AC finally went so I brought it home for some OEM care. The service department here is top notch. Anthony helped me out and kept me updated regularly. I received photos and videos of my car some OEM care. The service department here is top notch. Anthony helped me out and kept me updated regularly. I received photos and videos of my car to show all findings. Work was done fast, ahead of schedule! The service center waiting room is extremely nice but I was also able to receive a ride home and back provided for free via Uber. Very happy with Subaru Of Las Vegas and not sure I ever won’t own a Subaru with this level of support from the dealer. More
by iamyru
Employees Worked With
Anthony Milillo
February 26, 2024
Circumstances while on vacation made it so my Forester had to be towed to Findley, the closest dealer. Beau Sinclair was assigned as my Advisor and within 24 hours of having my car dropped off, Beau and t had to be towed to Findley, the closest dealer. Beau Sinclair was assigned as my Advisor and within 24 hours of having my car dropped off, Beau and the Technician got me on the road again. Beau and the whole team were kind, compassionate and professional. AND my warranty covered the repair! Thank you Findley and Beau!! More
by CINDYLOUGREGG
Employees Worked With
Beau Sinclair, D.Bradley
February 02, 2024
great service. great beverage. always have a smile in their faces. shout out to Mark. great beverage. always have a smile in their faces. shout out to Mark. More
by erdiedesign
May 03, 2023
The negative reviews sum up the expected experience here! This dealership service dept sends customers out in UNSAFE vehicles! Plausible Deniability is the motif here. A routine 30k service and remote st This dealership service dept sends customers out in UNSAFE vehicles! Plausible Deniability is the motif here. A routine 30k service and remote start fob, turned into a 3 month long nightmare! Reports to Subaru of America were necessary, as well as report and documentation filed with both BBB, and the FTC. Vehicle purchased new, routinely maintained at dealership of purchase. Then we came here.... what a different experience! I'll likely never own another Subaru because of this dealership service dept. After "service" we immediately noticed power train issues. We immediately contacted the service dept, took the vehicle back into the dealership for diagnostics. This service dept was very dismissive towards the vehicle owner as they tried to convince us it was the mouse nest between the #1 and #3 cyl that had been there for more than four years prior. Came from a cold state, mice looking for warmth in -20 degrees... not food. SoLV service dept. returned the vehicle to us in the problematic condition. We made yet another service appointment for the same issue that started after being serviced by this dealership. When we attempted to explain which error codes we had seen, and explain a history of the vehicle, we were arrogantly dismissed as we did not use their "$10,000 machine"! the codes are pretty basic, no matter the cost of the reader... machine features are different from the ability to read error codes... This service dept WILL treat you as if you are stupid! This time we were told it was corroded battery terminals... that were supposedly inspected during the service visit three weeks prior. These items were checked off as GOOD on the service list! did they perform the service we paid for or not? Then the service dept incorrectly diagnosed the transmission valve body as the cause for the ECM problems. The code for the trans valve body is often thrown after a dead battery, the dead battery caused by their service evidently didn't make it onto the service documentation after explanation of vehicle symptoms either... so they read incorrect codes and made incorrect repairs... Even after I specifically told them that power train issues like the ones we were seeing are caused by the ECM... which had subsequently just been reprogrammed by this service dept.... but no, that couldn't be the problem.... it was! We had also specifically asked that the tires be checked as the vehicle was being driven out of state, through potential mountain winter storms.... We have contradicting documents written by this very service dept. stating both questionable depth on the previous visit, and acceptable tread depth on the subsequent visits. I continue to wonder what was serviced during the 30K service, if they didn't actually check anything, for them to suggest that it has gone bad in three weeks or less than 2000k miles. batteries and tires don't behave like that unless you use "Alternative Facts" or simply did not provide the service requested and paid for.. I personally told multiple members of management that the power train issues are related to the ECM, a problem this service dept had caused during the programming of the remote start fob. This service dept continued to ignore the core problem, citing plausible deniability at every opportunity, until they had no choice but to admit that "something happened while it was at our shop, but we cannot discern if we caused it"... when it's pretty clear that when you reprogram a working computer, and then it no longer works... you probably messed something up. Three Months! of trying to teach these guys to add 1 + 1. They reprogrammed the ECM, and the vehicle immediately displays power train problems. Rude treatment of customers... until you have an undeniable documentation... If you're female, you can expect the most convenient excuses and made up facts. Take someone knowledgeable with you! make informed choices. More
by FormerSubarufan
October 05, 2022
The customer service for the service department is horrendous. My battery was completely fried last night for no reason known to me. I called the dealership service department this morning explaining horrendous. My battery was completely fried last night for no reason known to me. I called the dealership service department this morning explaining the situation with my battery and found out there was a class action lawsuit for faulty batteries for my cars year/model which I was not notified of previously. I opened a claim and called Subaru roadside assistance to come tow my car to the dealership. The dealership was aware it was on its way. The tow truck driver left my condo at 11:30am. I was told it should take a few hours but I would get a call to let me know if it would be completed that day and if a loaner vehicle was available. I called at 3:30pm to find out what was going on as no one had called and was informed it was never checked in and someone would call me back shortly. After another hour no one had called again so I called the dealership back and was informed my car still had not been checked in. They tried to say someone would call me back after they looked into the matter. I refused and demanded to stay on hold until they could give me an update. I then spoke to the service manager who denied telling me someone would call earlier that day or that I would get a loaner vehicle. When I proceeded to ask why my car was never checked in after being on their lot for almost 5 hours I was told that they are busy and people make mistakes. I asked when I could expect a call to let me know what was going on with my vehicle and was told I would know by tomorrow mid/late afternoon. If you are apologetic about the mistake that happened you are admitting fault and should rectify it asap to make up for the inconvenience. The service manager kept repeating there was nothing he could do for me and had a complete disregard for his customer service responsibilities and for his team dropping the ball. The only thing that was ever expected or requested was a phone call to know what was going on with my car. It is a sad world when a manager who should only be in that position because he exemplifies the best level of service gives a mediocre (at best) experience to a customer. If the manager isn’t given the ability to fix situations what is the purpose of them even being there. More
by Andrea.Robinson232
Employees Worked With
June 26, 2022
Jobe Rice is an excellent service adviser. He is knowledgeable and efficient; also a great communicator about what is going on and how long services will take. The experience of having my Cr He is knowledgeable and efficient; also a great communicator about what is going on and how long services will take. The experience of having my Crosstrek serviced at Subaru of Las Vegas was very good and well appreciated, especially when compared to other places. I will continue to go there and look forward to having Jobe take care of my car. More
by spilis.joan
Employees Worked With
Jobe Rice
January 25, 2022
Amanda was my service advisor and she was very friendly and easy to talk to. She explained everything that needed to be done to which I understood. Carmine the manager came by to check on me and everyone e and easy to talk to. She explained everything that needed to be done to which I understood. Carmine the manager came by to check on me and everyone else. Very attentive to his clients and employees. Great to see a manager running around instead of just sitting around in their office. Russell the other service manager I think, also came by to check if everything was good and gave advice on a car part and other options. I really like the team I was working with. Awesome service. More
by jfrrr86
