Subaru of Little Rock - Service Center

All people that I worked with were outstanding, especially Kari Bratton. The staff was very accommodating and the mechanics were very efficient. My car is running great. especially Kari Bratton. The staff was very accommodating and the mechanics were very efficient. My car is running great. More

The team went above and beyond. The checked to see if we were still coming to pick up our car after closing hours. Helped us make informed decisions about our repairs. The checked to see if we were still coming to pick up our car after closing hours. Helped us make informed decisions about our repairs. More

The front brakes were replaced under a tech bulletin. The work took longer than promised but the resulting improvement in brake performance was and is excellent. The work took longer than promised but the resulting improvement in brake performance was and is excellent. More

Alex is great! He was thoughtful, and kept us very well informed. Recommend 100 percent. He was thoughtful, and kept us very well informed. Recommend 100 percent. More

Alex is great! He was thoughtful, and kept us very well informed. Recommend 100 percent. He was thoughtful, and kept us very well informed. Recommend 100 percent. More

Great service, dropped off before opening because of flat tire on way to work, they called soon after opening to update me on replacing tire. Kept me updated in timely nanner tire on way to work, they called soon after opening to update me on replacing tire. Kept me updated in timely nanner More

Alex kept me informed about every step of repairing my tire. He was very polite. He even checked to see if my tire was still under warranty. tire. He was very polite. He even checked to see if my tire was still under warranty. More

Arrived 30 minutes before my scheduled appointment. Told Jamie that I did not want tires rotated, just bought them 2 days ago. (EVERETT $400 cheaper than Subaru on same tires Goodyear). SUV brought ba Told Jamie that I did not want tires rotated, just bought them 2 days ago. (EVERETT $400 cheaper than Subaru on same tires Goodyear). SUV brought back before the expected hour’s time. Jamie stated that the tires were rotated, but at the next scheduled service I would need an air and cabin filter, (slightly dirty at this visit). This was my final complimentary sales maintenance visit. At the previous service maintenance visit Subaru told me the exact same thing. Is the cabin and air filter looking exactly the same on two different visits 5 months apart. Or does Subaru just want to sell me their products to benefit the dealership? The previous service they vacuumed my Ascent but did not wash it. At this service they washed Ascent but did not vacuum it. What has happened to this service department, new management? Staff was friendly and waiting area was extremely nice, but disappointed with the overall communication for maintenance service on this visit. More

They offer excellent customer service. Keep you updated by taking video of the performed service and sends it to you to know what is being done. Keep you updated by taking video of the performed service and sends it to you to know what is being done. More

Jamie and team had me in and out within in an hour for an oil change. Great job. oil change. Great job. More