Subaru of Puyallup

I bought my third Subaru and it was a cross trek this time. I’ve had 2 outbacks which I really liked. But this one is a little smaller and I really wanted something smaller. Blaine was my rep and he was time. I’ve had 2 outbacks which I really liked. But this one is a little smaller and I really wanted something smaller. Blaine was my rep and he was awesome and he was helpful and he was truthful and he showed me how to work the car. I highly recommend them. He let me drive what I wanted to make my own decisions. And I appreciate that. I use my car for business and put a lot of miles on it More

Wonderful experience. Best I've ever had actually. I would highly recommend going to puyallup river road subaru. Our guy Austin was the sweetest. Kami would highly recommend going to puyallup river road subaru. Our guy Austin was the sweetest. Kami More

If I could this would be a -star review if it were possible. So our experience is very concerning ethics, safety, and overall transparency. We bought a newer used vehicle from the Subaru dealership in possible. So our experience is very concerning ethics, safety, and overall transparency. We bought a newer used vehicle from the Subaru dealership in Puyallup about 5 years ago. We had a very pleasant experience while there. We signed up for all the warranties available for a 2-year-old used Mazda car. We were told the car had never been in a wreck or had anybody work done to it. We even paid for getting the windows tinted. All was great for about the first year and a half. Then we noticed that a spot behind the back child passenger side door paint was bubbling...my husband tried to mitigate the damage by sanding it down and primer resealing it until we could afford to get it professionally fixed. However ever since then, the ENTIRE car has now begun to bubble, crack, sag, and peel...turns out the car has been BONDO painted...which means they did a minimal sand job and painted directly on TOP of the manufacture paint job. By doing Bondo unfortunately makes it so that during extreme temperature change climates aka freezing winters and scorching summers, the paint expands and shrinks; causing the paint to bubble, crack, sag and peel. So for a car to have "never had any bodywork done" looks to have been an all-out lie. I have talked to other autobody repair&paint shops, they have told me it would cost OVER $10,000 to do a total car paint job. So my car's value has practically sunk. I can't even open my door without getting cut from the sharp shards. I am soo very pissed and DO NOT recommend EVER buying ANY USED CAR from them ever! More

We bought our Forester new there in 2018 and have always had our service done there without any issues. But the last service has been anything but "stress free" as they advertise. The car came in for a ro had our service done there without any issues. But the last service has been anything but "stress free" as they advertise. The car came in for a routine 60K maintenance, plus we asked to have the car detailed (for $300) and the rear wiper blade replaced. We pick up the car and the detailing is incomplete. Later we discover that the wiper blade hasn't been replaced, even though the paperwork says it was. 30 mile one way return trip to get the wiper and detail taken care of. We returned to get the car again and the detailer still missed the center console. Service manager said he'd refund the detail work in 72 hours but after 3 weeks we haven't seen anything. Now I'm filling my front windshield washer fluid because apparently they don't bother to check that either. And who knows what else didn't get done... Like I mentioned before, we've never had a problem and that's all good and fine, but what really shows a company's true colors is how they take care of a problem when it inevitably comes up. Subaru of Puyallup's service department failed miserably in that aspect. So for the cost of your cut from the detailer, a wiper blade, and a gallon of washer fluid, you sacrificed a very loyal customer. More

Austin good Sale man Friendly and Professional Good Austin good Sale man Friendly and Professional Good Customer Service When Talking him on the phone Very Friendly No pressure Good Listener Austin good Sale man Friendly and Professional Good Customer Service When Talking him on the phone Very Friendly No pressure Good Listener More

New Outback Touring with 3780 miles, Recalled for fuel pump replacement, when rear seat was put back into place the so called Tech broke the clips that hold the seat in place, instead of fixing it right h pump replacement, when rear seat was put back into place the so called Tech broke the clips that hold the seat in place, instead of fixing it right he sent it out . Now I sit hear at Subaru waiting for them to fix it right. After seeing this Work I will never return to this dealership. More

I had a great experience with Subaru of Puyallup. Pablo Medina & Ryan Forstrom were super. This is our family's 5th vehicle purchased in the last 5 years from the Harnish Group. Transparent and solid prici Medina & Ryan Forstrom were super. This is our family's 5th vehicle purchased in the last 5 years from the Harnish Group. Transparent and solid pricing, good trade in value considerations, and not at all aggressive. Was not tied up for long and the process was smooth. Love my new WRX. More

Got my first Subaru ever at Subaru of Puyallup! I’m a happy camper and super satisfied with my buy! Thank you to Ren M. for helping us out! He’s amazing and recommend you find him when you are looking to happy camper and super satisfied with my buy! Thank you to Ren M. for helping us out! He’s amazing and recommend you find him when you are looking to buy a Subaru or used vehicle! We worked with him for the 3rd time now…superior customer service! If you want someone knowledgeable and who can answer the questions you have…he’s your guy! Keep doing great Ren! Your awesome buddy! More

I was in this dealership from out of town two weeks ago. My battery failed on my 2021 Subaru Outback. They would not cover my warranty and they charged me $565 US for a new battery. I took the battery to My battery failed on my 2021 Subaru Outback. They would not cover my warranty and they charged me $565 US for a new battery. I took the battery to my home dealership for warranty and they told me the battery was $230 US. And they chipped the paint on the car putting the new battery in. I will never go to Subaru of Puyallup again. They hosed an out of towner not covering warranty and overcharging for a battery. This is a real black eye for Subaru. Shame on them. More