Subaru of Spokane

Happy Customer This is the second car I've purchased from Subaru of Spokane, and I went back because of the outstanding staff. Steve Blue helped me find the perfect This is the second car I've purchased from Subaru of Spokane, and I went back because of the outstanding staff. Steve Blue helped me find the perfect car by patiently answering my questions, showing me variations of the model I wanted, and helping me narrow down what I was really looking for. I never felt rushed as he took the time needed to explain all of the features (there are so many) and showed me exactly how they worked. I can be quirky, but he rolled with everything and did an outstanding job of finding the best car at the best price for me. I'm already recommending Subaru of Spokane and Steve Blue to my friends and family. More

Great used car buying experience. I was in the market for a reliable used car for a daily commuter. Steve Blue went above and beyond to help me feel comfortable with getting the car th I was in the market for a reliable used car for a daily commuter. Steve Blue went above and beyond to help me feel comfortable with getting the car that I wanted. The paperwork was explained and went super easy. I would buy here again for sure. More

Great Experience Very pleased with my deal--and my vehicle. Did some shopping around and couldn't find a deal that met my needs. Being on a fixed income also means Very pleased with my deal--and my vehicle. Did some shopping around and couldn't find a deal that met my needs. Being on a fixed income also means that I can't count on increased income so was looking for payments that would meet my budget. Got a SUV that I have fallen in love with. If it continues as it is now, I'll probably buy it at the end of the lease. Thanks Nic. More

Couldn't be better You can't beat this . . . . the best deal even as far away as Montana, courteous service, and delivery to Montana from Spokane! Saved us a trip, got a You can't beat this . . . . the best deal even as far away as Montana, courteous service, and delivery to Montana from Spokane! Saved us a trip, got a beautiful machine, and met a true business gentleman! More

Great sales people, management needs work I went to this dealer to buy a new car. I first met with Matt Stevers and test drove the Impreza. He was very helpful, answered all of my questions an I went to this dealer to buy a new car. I first met with Matt Stevers and test drove the Impreza. He was very helpful, answered all of my questions and wasn’t pushy at all. I felt very comfortable with him. I came back two days later and met with Taylor Kirby. He was also honest, upfront and cordial. After purchasing the vehicle, Taylor wasn’t happy with the condition of it. Apparently wherever they park or store some of the vehicles they can get pretty dirty, mine had sap all over it. He wanted to take it to the auto body shop to get it cut and buffed to make it look new again. I asked to see the car and in doing so also noticed that there was discoloration on the panel around one of the windows. One of the railings had it as well, it looked like something had dripped onto it and stained it. It was evident on the paint near it as well. Taylor thought this would possibly all come out when the auto body shop was done with it. They gave me a loaner car and two days later it was done at the shop. Taylor drove the car out to my property and upon inspection it still had the discoloration on the same spots, the paint was better though. I asked what my options were, Taylor said he would talk to management to figure out what could be done, he agreed with my concerns throughout the entire process. After he talked to his manager they wanted to replace the panels and still give me the car. Management never spoke to me during this entire process, they should have stepped in on day one to talk options when the car they sold me was not what it was supposed to be. Replacing pieces of a new car no longer makes it new, I would be worried about it being installed incorrectly or leaking later on, something you shouldn’t have to worry about with a new vehicle purchase. Replacing the pieces was going to take another 5 or more days, I stewed over this during the weekend and didn’t feel good about it, so I mentioned it to Taylor, he talked with management again and they had gotten in basically the same car but different color in that I could purchase instead. They didn’t feel that my time was worth more than a $100-200 markoff (and that was only if I bought a Premium Impreza for $2000 more than our original agreement) after all of this. We didn’t really want the color option and we sort of had a bad taste in our mouths up to this point with how management dealt with this, so we chose to dissolve the deal and take our business elsewhere. Taylor got a ride out to my house and picked up the loaner, again he was very understanding and cordial, I was disappointed we couldn’t find a deal that benefited all of us, but I think management is to blame for that. I don’t even know who in “management” to rate here because I never spoke with them, looking back I could have reached out myself but I shouldn’t have to in a case like this. The sales team was great though, if the car I received was perfect as a new car should be, this review would have been 5 stars throughout. If there aren’t any problems with the car you’re buying, which should be the case, I would recommend this dealership, otherwise go somewhere else. More

Great job. Steve Blue went above and beyond by personally driving to another city to pick up and deliver the vehicle I was looking for. Delivered the next day! Steve Blue went above and beyond by personally driving to another city to pick up and deliver the vehicle I was looking for. Delivered the next day! More

Quick, painless with no pressure and open to a fair offer. Second vehicle in as many years I've purchased from Subaru of Spokane. The first visit was for a new Forester, this visit was for a used vehicle, bot Second vehicle in as many years I've purchased from Subaru of Spokane. The first visit was for a new Forester, this visit was for a used vehicle, both experiences were outstanding! Steve Blue was the person I worked with during this last purchase, after have an email exchange with Steve Vigue. Both of these professionals were very helpful, I wanted a "no-hassle" visit with the goal of getting as much car as I could at the best price; every person I was worked with responded quickly and worked to get me what I wanted. I would definitely recommend you look here for your next vehicle, I'm sure I will. More

Absolutely the best, wonderful service The salesman helping me was so helpful and was doing whatever possible to make sure I was getting the best service experience, my parents that joined The salesman helping me was so helpful and was doing whatever possible to make sure I was getting the best service experience, my parents that joined me speak just a bit of English but McKenzie Klasing our salesman was trying his absolute best to make them and I feel comfortable and wanted there, I truly appreciated that. More

Great first time car purchase My first time buying a car on my own- it was a great experience. Steve Blue was helpful, friendly and knowledgeable and helped me to feel comfortable My first time buying a car on my own- it was a great experience. Steve Blue was helpful, friendly and knowledgeable and helped me to feel comfortable and made sure I knew what my options were. Loving my car! More

Excellent experience just as I expected. I bought my first Subaru 29 years ago from Camp which is now Subaru of Spokane. I found the car I was interested in on line (loved the free CarFax inf I bought my first Subaru 29 years ago from Camp which is now Subaru of Spokane. I found the car I was interested in on line (loved the free CarFax information) and scheduled a test drive. Mark was informative, friendly and directed me to the best test drive I've ever taken which allowed me to really get a feeling for the car- hills, curves, freeway and city driving. The dealership's no hassle pricing was a new experience, but I felt was less stressful for both of us as there wasn't the back and forth games played. I felt I got a very good price on my car and am thrilled with it. I wanted to buy from Subaru of Spokane because of my past experiences and I've been very happy with their service center in the last 29 years that I've used it. Always a very professional, friendly staff. More