Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
59 Reviews of Subaru of Spokane - Service Center
Sort by
August 19, 2023
Very upset about my car. I had some recall work done in November and one was my hood latch. Now since then my hood has flew up 3 times and the last time it broke my hood and I had some recall work done in November and one was my hood latch. Now since then my hood has flew up 3 times and the last time it broke my hood and my windshield. I've tried getting ahold of subaru and no one seems to want to get ahold of me back about my car. It's the only vehicle that we have More
by anmrunge
Employees Worked With
Austin , Austin Helgesen
Helpful July 17, 2023
I’m a lifetime member of their “free” oil change and general checkup plan. That plan has worked out great. I didn’t have an appointment, but arrived when they first opened. The service was very quick a general checkup plan. That plan has worked out great. I didn’t have an appointment, but arrived when they first opened. The service was very quick and complete. More
by olafsdatter
April 25, 2023
Service scheduling was easy and fast. Drop off was seamless. Jonathan was very helpful and diligent in getting my complimentary ride to and from work scheduled via text. Drop off was seamless. Jonathan was very helpful and diligent in getting my complimentary ride to and from work scheduled via text. More
by trey
Employees Worked With
Jonathan
April 18, 2023
I had an awesome purchase experience with Kaitlyn Hartin. She went over all of the car features and even programed all of the features for me! She was calm and relaxed to work with! I actually truly enjoyed She went over all of the car features and even programed all of the features for me! She was calm and relaxed to work with! I actually truly enjoyed the whole experience! Nathan Duncan was great to deal with in the service department! He had the car back to me in the time frame he promised! More
by Michael J Hartin
Employees Worked With
Kaitlyn Hartin, Sales Department
January 20, 2023
Repair work was left not cleaned. Expected it to look better than it was. Wasn't Expected it to look better than it was. Wasn't More
by chantalc
September 14, 2022
To say that I am livid with my interaction with this dealership is an understatement, at best. I have copied my email to the service manager below, but I will be giving more backstory for additional con dealership is an understatement, at best. I have copied my email to the service manager below, but I will be giving more backstory for additional context. I was taking a road trip from Omaha, Nebraska to Seattle, Washington. Roughly 5 hours from my destination, my car had thrown a check engine code (P0117 for low voltage to the coolant temperature sensor). Car was also showing that the engine was overheating. Pulled over and saw that there was coolant leaking from the driver's side of the radiator. Had the car towed to the closest dealer (Subaru of Spokane) to have them diagnose the problem. They said there was a hole in the radiator which was causing the leak. I was charged $1,000 for a radiator replacement and coolant flush, which I reluctantly paid. I continue on with my road trip, not even 2 days later the car is now having the same issue as before with the same engine code. This occurred on Sunday, so the service department was not open. I had to buy coolant from parts stores to make sure I had a consistent supply as a workaround to get me down the road back home. I had gotten the car to a Subaru dealer in Boise, Idaho, where I then called Subaru of Spokane to inform them what happened and how they were going to make this right. Their service department had inspected the car and stated they could not find any external coolant leak, and Subaru of Spokane had claimed that this was not caused by their labor and would not be covering the cost for additional repairs. I had initially took my frustration out on the service advisor that was assisting me. For that, I do apologize. I then spoke with the service manager who reiterated that they would not be covering any additional repair costs because the department at the other dealer was not able to replicate the issue, stating that "your car is just overheating". Even now as I am typing this, there is still coolant leaking from the driver's side of the vehicle, which you can see evidence of in the photos attached. This is not acceptable, especially after the money I had paid you guys to have this issue resolved. You guys either created a new problem, or your diagnosis was improper. I should not be left to just pay for this and take it for what it is. Subaru of Spokane, all am I am asking is that you guys make this right... "Austin, I've attached a couple photos as evidence of the coolant leak that you guys are refusing to take responsibility for. As you can see in the first photo, there are blue stains from dried coolant on the driver's side valve cover. This was taken right before I had left the service center at the Subaru dealer in Boise, Idaho. The second photo was taken roughly 30 minutes after I had stopped to let the engine cool and refill the upper reservoir on the passenger side of the engine with more coolant. I had stopped to fill up with gas and, sure enough, blue coolant was leaking from the driver's side of the engine (as you can see in the photo). My car was not overheating at this time either. To say that this is expected behavior after a radiator replacement is ridiculous and asinine. As I mentioned during our phone conversation, I personally do all of the work on my vehicles and it was not doing any of this until after the labor that you guys did. I am not taking no for an answer on this matter. Something needs to be done by you guys. This is not OK. -Nathan" More
by nwerth1988
Employees Worked With
Austin Helgesen
May 18, 2019
Great service Was very helpful with getting the splash guards and wheel outside moldings done on my Subaru Outback. Very nice job on the inside cleaning also. Was very helpful with getting the splash guards and wheel outside moldings done on my Subaru Outback. Very nice job on the inside cleaning also. More
by subipearl
Employees Worked With
May 02, 2019
Steven Greene Acted in a Racist Manner I visited the dealership yesterday and I have been for years. When I went to pick up my car I was greeted by Steven and he told me he would be with me I visited the dealership yesterday and I have been for years. When I went to pick up my car I was greeted by Steven and he told me he would be with me shortly and continued working in his computer for about five minutes and then another person came in, an older white male, and Steven cordially started helping him and ignored me and didn't acknowledge my presence. I think because of my race he ignored me and did not greet me in the same way and I felt like it was a racist action on his part. The other service person realized what happened and said he would help me right away and he did but Steven never apologized or said anything when I asked why he refused to help me. The other service person was apologetic but the apology needed to come from Steven. The motto for the company is to make me feel like part of the family but if felt like I was back in the pre civil rights era. More
by DR
July 11, 2017
Service and Sales go the extra mile I had a dilemma in that I needed to have some major work done on my Outback but I was leaving on vacation in just a few days. Seemingly not enough tim I had a dilemma in that I needed to have some major work done on my Outback but I was leaving on vacation in just a few days. Seemingly not enough time to do what was necessary. So the Service dept rep (Steve Green) went to bat for me with Service manager Mark and they worked out the details to get the repairs done in time for our family outing. I have been part of purchasing 4 Subaru's at Subaru of Spokane. One for me, my wife, my mother-in-law, and recently for my daughter. They are just superb salesmen. More
by Bob Isitt
Employees Worked With
Steve Green
May 04, 2017
They Rock! I purchased my 2013 Forester here a couple of years ago. Excellent sales-team. (Stay away from Subaru in Spokane Valley) Today I brought my car i I purchased my 2013 Forester here a couple of years ago. Excellent sales-team. (Stay away from Subaru in Spokane Valley) Today I brought my car in for an oil change. Aaron, an excellent young man, told me that Subaru was aware of some Subaru's having an oil consumption issue. My vin # put me in that catagory. They changed my oil and are running an oil consumption for 1200 miles. If my engine, does indeed, need a part to correct the issue, Subaru will take care of it. They shuttled me to work this morning and picked me up right on time. EVERYONE I have had contact with at this location has been outstanding. Their sales floor and service desk are immaculate. I am so glad I did not take my car in to another mechanic for oil change. I am sure I would not have been notified of the possibility of an issue. Subaru's of Spokane is honest and have integrity. Check them out! THANK YOU!!! More
by Rindy
Employees Worked With
