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Subaru of Troy
Troy, NY
194 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 194 reviews
September 21, 2025
Staff and employees are great to interact with, not pushy to get you into a car but rather makes sure that when you’re after one that you know exactly what you’re getting into. Many drive what they sell whic to get you into a car but rather makes sure that when you’re after one that you know exactly what you’re getting into. Many drive what they sell which futher reinforces what they say about their inventory. More
by Joseph Perito
September 19, 2025
A great experience from start to finish. I would absolutely recommend subaru of troy to everyone I know who is looking for a vehicle. I would absolutely recommend subaru of troy to everyone I know who is looking for a vehicle. More
by galvin58
September 17, 2025
Subaru of Troy was professional, knowledgeable, reliable and courteous in regards to fixing my Outback because of a factory defect. Dealing with their personnel was a pleasure. and courteous in regards to fixing my Outback because of a factory defect. Dealing with their personnel was a pleasure. More
by jcp517
Employees Worked With
Trevor
June 24, 2025
I just could not give an "excellent" rating because there were new problems that have cropped up with the new management at Subaru of Troy. I brought my car in for a NYS inspection. I always wait for my car were new problems that have cropped up with the new management at Subaru of Troy. I brought my car in for a NYS inspection. I always wait for my car in the lounge area. First thing I noticed was the tv was on a repeating commercial and never changed while I was there. Previously, the tv was on cable and game shows or talk shows were playing. Second thing I noticed was a sales person trying to talk customers into getting them to have an appraisal done on their car while it was in for service. He explained that their car can be used for a trade in on another vehicle and the benefits of purchasing a newer car. It seemed like I was there for hours with no tv to look at. I asked the service advisor about the tv not being utilized and was told that the tv was just a nuisance according to management. I don't think I will be waiting for my car on the next service trip. I also don't want a salesperson trying to get an appraisal on my 2015 Subaru Crosstrek. Please change the lounge area back to the way it used to be with the TV ON TO CABLE and NO SALESPERSON ANNOYING CUSTOMERS! More
by Patti
Employees Worked With
Trevor Quinton
February 18, 2025
Because of being a caregiver it was difficult to go to dealership in person, however, I was able to call and tell my car salesman, Jeff Meadows, exactly what I wanted. He was able to take care of all the dealership in person, however, I was able to call and tell my car salesman, Jeff Meadows, exactly what I wanted. He was able to take care of all the paperwork in advance of my actual appearance at the dealership. Mark Paone had checked all financial contacts and had paperwork ready for me to sign. This is my fifth Subaru and am very happy with the service I received that day and have been very happy with the service side of the dealership as well. Made appt on line, was told what to expect at the time of service and the potential cost of the service. Would definitely recommend to anyone the Subaru car and services that I have received. More
by jan50
January 31, 2025
Jimmer was such a big help in finding us a vehicle that met our needs. He was exceptionally knowledgeable, courteous and a genuinely kind person. We feel he went above what you expect from a car salesperso met our needs. He was exceptionally knowledgeable, courteous and a genuinely kind person. We feel he went above what you expect from a car salesperson. If you need a vehicle PLEASE ask, ask for Jimmer! More
by EDDIEBIRD1
January 22, 2025
We are in for routine oil change and Saifar always makes a point to greet us and say hello. He remembers little details about our purchase. Really a great guy a point to greet us and say hello. He remembers little details about our purchase. Really a great guy More
by allyson beletti
Employees Worked With
December 18, 2024
Sales team was amazing besides the closer that tries to sell you all the warranty's that they never honor. Also service manager was irrational and unreasonable! sell you all the warranty's that they never honor. Also service manager was irrational and unreasonable! More
by raywillsey
Employees Worked With
Rudy
August 25, 2024
The worst experience in buying a truck that was traded at Subaru of Troy. Issues arose before the test drive with repairs that needed to be done such a faulty tire sensor and engine surge failure which was r Subaru of Troy. Issues arose before the test drive with repairs that needed to be done such a faulty tire sensor and engine surge failure which was repaired later. Clerical errors with the processing of the insurance charge and I had to request it 3 times for modification under Subaru's direction. After making a deposit to purchase the truck at the agreed price, the internet sale site continued to advertise the price $502.00 lower. I was told it was a mistake and if I broke the deal my deposit was at default. I asked if I could get some free oil changes and was told point blankly "We don't give out free oil changes". The buyer vehicle order at the closing was inflated 440 dollars more and this was not communicated to me; plus this was an error of the sales tax. Their adjustment was played as a new deal for me when in fact the price was the original price. After settling on the finance, my calls were ghosted along with emails sent. In trying to resolve a warranty issue, service appointment requests were difficult to obtain. The needed repair involved leaking oil hoses and should have been noticed at their initial check in. I was told I would get a full tank of gas, and this was not done. The truck I appreciate it but the service and respect were very lacking. I never want to deal with Subaru of Troy again. More
by FLYCAST73
Employees Worked With
Other Employees :
CULLEN HANNA, CARLI JENKINS, STEPHANIE (SERVICE CONTACT), POOR
June 08, 2024
I just purchased a second time from Subaru of TROY. We were so pleased with our experience for a second time. We felt so comfortable working with Nate. There was no pressure and all questions were ans We were so pleased with our experience for a second time. We felt so comfortable working with Nate. There was no pressure and all questions were answered. Buying a car is not my favorite thing to do because I don’t like to feel pressured. I felt relaxed during my conversation, needed time to think, called back the next day and am so happy I again bought from this dealership. More
by Beveander
Employees Worked With
Other Employees :
Mark Paone was very satisfied working with Mark before and was extremely happy to know he would be working up the financial work.
