Subaru of Troy

This was our second experience with Subaru of Troy this year. First time we leased, and this time we purchased. The entire staff was a pleasure to work with, and the whole experience was stress free. year. First time we leased, and this time we purchased. The entire staff was a pleasure to work with, and the whole experience was stress free. More

Staff and employees are great to interact with, not pushy to get you into a car but rather makes sure that when you’re after one that you know exactly what you’re getting into. Many drive what they sell whic to get you into a car but rather makes sure that when you’re after one that you know exactly what you’re getting into. Many drive what they sell which futher reinforces what they say about their inventory. More

Subaru of Troy was reasonable with pricing and willing to negotiate. Car was ready the same day. No issues at all to complain about. negotiate. Car was ready the same day. No issues at all to complain about. More

A great experience from start to finish. I would absolutely recommend subaru of troy to everyone I know who is looking for a vehicle. I would absolutely recommend subaru of troy to everyone I know who is looking for a vehicle. More

Subaru of Troy was professional, knowledgeable, reliable and courteous in regards to fixing my Outback because of a factory defect. Dealing with their personnel was a pleasure. and courteous in regards to fixing my Outback because of a factory defect. Dealing with their personnel was a pleasure. More

I just could not give an "excellent" rating because there were new problems that have cropped up with the new management at Subaru of Troy. I brought my car in for a NYS inspection. I always wait for my car were new problems that have cropped up with the new management at Subaru of Troy. I brought my car in for a NYS inspection. I always wait for my car in the lounge area. First thing I noticed was the tv was on a repeating commercial and never changed while I was there. Previously, the tv was on cable and game shows or talk shows were playing. Second thing I noticed was a sales person trying to talk customers into getting them to have an appraisal done on their car while it was in for service. He explained that their car can be used for a trade in on another vehicle and the benefits of purchasing a newer car. It seemed like I was there for hours with no tv to look at. I asked the service advisor about the tv not being utilized and was told that the tv was just a nuisance according to management. I don't think I will be waiting for my car on the next service trip. I also don't want a salesperson trying to get an appraisal on my 2015 Subaru Crosstrek. Please change the lounge area back to the way it used to be with the TV ON TO CABLE and NO SALESPERSON ANNOYING CUSTOMERS! More

Because of being a caregiver it was difficult to go to dealership in person, however, I was able to call and tell my car salesman, Jeff Meadows, exactly what I wanted. He was able to take care of all the dealership in person, however, I was able to call and tell my car salesman, Jeff Meadows, exactly what I wanted. He was able to take care of all the paperwork in advance of my actual appearance at the dealership. Mark Paone had checked all financial contacts and had paperwork ready for me to sign. This is my fifth Subaru and am very happy with the service I received that day and have been very happy with the service side of the dealership as well. Made appt on line, was told what to expect at the time of service and the potential cost of the service. Would definitely recommend to anyone the Subaru car and services that I have received. More

Jimmer was such a big help in finding us a vehicle that met our needs. He was exceptionally knowledgeable, courteous and a genuinely kind person. We feel he went above what you expect from a car salesperso met our needs. He was exceptionally knowledgeable, courteous and a genuinely kind person. We feel he went above what you expect from a car salesperson. If you need a vehicle PLEASE ask, ask for Jimmer! More

We are in for routine oil change and Saifar always makes a point to greet us and say hello. He remembers little details about our purchase. Really a great guy a point to greet us and say hello. He remembers little details about our purchase. Really a great guy More

Sales team was amazing besides the closer that tries to sell you all the warranty's that they never honor. Also service manager was irrational and unreasonable! sell you all the warranty's that they never honor. Also service manager was irrational and unreasonable! More