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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
559 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 559 reviews

May 11, 2024

They fixed the issue and did so with speed and accuracy while making sure I was taken care of. More

by SHEVANS20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Subaru of Utica responded

Wonderful! Thank you for sharing. We love to hear that your experience was a positive one. Feel free to come back to see us if we can be of assistance in the future.

Helpful
May 10, 2024

My 2020 Ascent was in their service area for 2 1/2. Days to address excessive noise when driving over bumps. Paid $1600 and the problem wasn’t fixed at all ! Have a future appointment but I’m losi More

by HLTMFRYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Subaru of Utica responded

I'm sorry to read about your ongoing issue with the noise in your vehicle. It's concerning that you've had this experience after investing time and money into its repair. We'd like to regain your confidence, so please reach out directly before your next appointment so we can ensure a more satisfactory outcome for you. Thank you, Dan Perkins - Service Manager - danielperkins@carbonecars.com

May 13, 2024 -

HLTMFRYE responded

Dan: I was very pleased how service advisor Vincent Gonzalez and his two mechanics figured out the cause of the excessive noise problem when traveling over a bump with my 2020 Ascent. It was fixed in a timely fashion today and it boosted my confidence in your service people and department overall. My wife and I have purchased 3 new Subaru’s over the years from Utica Subaru and look forward to getting the fourth in the near future. Harold L. Frye

May 14, 2024 -

Subaru of Utica responded

Thank you for taking the time to update your review! It means a lot to us that you were willing to speak with us and get everything sorted. Drive safe! We look forward to seeing you again.

Helpful
May 10, 2024

Busy. Took 3 hours to repair a recall on passenger air bag. Would recommend sales department though at this time. More

by SANDRASEELMAN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Subaru of Utica responded

Sandra, I'm sorry to learn about the longer than expected wait time for your recall repair. We appreciate your patience and are always working on improving our service efficiency. Your recommendation of our sales department is greatly appreciated! If you have any further concerns or suggestions, please don't hesitate to reach out directly. Thank you, Rich Marowski - General Manager - rmarowski@carbonecars.com

Helpful
May 10, 2024

Great experience and easy people to deal with. Hassle free and gave me a great deal without any issue. Would recommend to anyone. More

by METALMULSHIAMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Subaru of Utica responded

We're glad to know you had a great experience at Subaru of Utica! Our team always aims for hassle-free transactions. Thanks for recommending us, we appreciate it!

Helpful
May 10, 2024

Hassle free experience. I only needed an oil change and tire rotation but the service was done professionally and in a timely manner. Joanne noticed that I am a veteran and More

by LJORDAN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Subaru of Utica responded

We're glad to know your visit for an oil change and tire rotation at Subaru of Utica was hassle-free. Thank you for acknowledging Joanne's attention to detail - she'll be pleased to see this!

Helpful
May 10, 2024

Exceptional service from Sales and Service Department. Door .side molding was applied expertly and quickly. More

by KLDEERFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : VALON DELIU, DELIVERY SPECIALIST
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May 10, 2024 -

Subaru of Utica responded

We're delighted to know you had an exceptional experience with our Sales and Service Department at Subaru of Utica. Thanks for the positive feedback!

Helpful
May 10, 2024

Very professional and helpful dealership. All associates are kind and eager to help. I have now leased two vehicles here and will likely go back next time. More

by ROGERS.BRADY.C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Subaru of Utica responded

We're so glad to know you've had positive experiences with us at Subaru of Utica. Thank you for your continued support and we look forward to helping you again in the future!

Helpful
May 10, 2024

No complaints. Time as promised. Joanne reminded us about lifetime oil change service feature we had agreed to when we bought our car, so the check up was no cost. More

by RCAVANO
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Subaru of Utica responded

We're glad to know that Joanne and our team at Subaru of Utica could provide you with a timely service check-up, reminding you about the lifetime oil change feature. We appreciate your positive feedback!

Helpful
May 10, 2024

The dealer who helped me find a car (Sten) was super friendly and helpful from the moment I walked in the doors. He helped me pick out the perfect car for my price range and got me the best deal on my t More

by BENTUTTLE2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stenio helped me pick out my car and I would give him a maximum rating.
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May 13, 2024 -

Subaru of Utica responded

We're so glad to know that you had a positive experience with Sten at Subaru of Utica! It's great to see our team could assist in finding the perfect car for your needs. Thanks for choosing us and enjoy your new ride!

Helpful
May 09, 2024

Everything professional and no pressure was great doing business with Subaru of Utica thank you. More

by SKULLDOG613
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sten Joseph
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May 09, 2024 -

Subaru of Utica responded

Thank you for the kind words! It is wonderful to hear the you had a stress-free experience. Come visit any time!

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