Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor

This is the second vehicle I’ve purchased from Suburban CDJR of Ann Arbor. When I changed jobs and my commute went from 2 miles to 25 miles, I needed a vehicle with lower miles. Scott got me into the per CDJR of Ann Arbor. When I changed jobs and my commute went from 2 miles to 25 miles, I needed a vehicle with lower miles. Scott got me into the perfect vehicle that was within my budget. I’m a customer for life! More

Ken and the whole dealership were wonderful. Awesome experience! We will be back! Thank you! Awesome experience! We will be back! Thank you! More

I am going to get my 3rd car from him. He knows the product, helpful and kind. He knows the product, helpful and kind. More

Every one was courteous, and my work was done in a timely manner and every thing was done right the first time ! manner and every thing was done right the first time ! More

Met with Scott about a vehicle purchase, he was very helpful in finding me the perfect sales person to complete my purchase, I will definitely be recommending CDJRF of Ann Arbor to all my friends! helpful in finding me the perfect sales person to complete my purchase, I will definitely be recommending CDJRF of Ann Arbor to all my friends! More

The Dealership was very clean and nice as i walked in and the staff was Absolutely Amazing!! the staff was Absolutely Amazing!! More

Hello Mr Greene I’ve owned a Dodge Ram since 2018 and up until recently have gotten great service. Prompt calls / updates etc. My recent experience (currently in process) is nothing short of terrible and up until recently have gotten great service. Prompt calls / updates etc. My recent experience (currently in process) is nothing short of terrible and I’m in the market looking for a vehicle and I will likely be taking my business elsewhere. I dropped off (scheduled) my truck yesterday (Monday) for 7/730am appointment to have my antenna replaced (and a multi point inspection since we are headed out on a road trip) and from the beginning it was downhill. Larry seemingly was lost looking up my record and didn’t know what I was there for and once that got straightened out was told should be done by noon. Noon comes and goes no call I call leave a message and no call back no text (all of which is very unusual base on my previous experience (was used to text updates) so I call again..Larry seemingly inconvenienced simply said they’re backed up and should be done by EOD no customer service skills whatsoever. I call again (again no text updates or calls) and leave a message he does call back later to tell me won’t be till tomorrow again seemingly put out. Wasn’t until I pressed he offered up a loaner but the car should be ready by EOD today??? I have work and kids this is ridiculous for a scheduled service / repair visit. This service experience has lost you a customer and I will steer anyone I know away from Suburban if this is not remedied quickly. Thanks Jason More

Long wait to dropp off my car with an appointment. Now a can't get them to respond to me about what's wrong with my car or when I might get it back. I have texted, called, and left messages. Absolu Now a can't get them to respond to me about what's wrong with my car or when I might get it back. I have texted, called, and left messages. Absolutely no customer service. You best go somewhere to someone who cares. Very unhappy More

Not much to say of the dealership when we couldn’t even experience it through Mike Gardner. Total disappointment. experience it through Mike Gardner. Total disappointment. More

Customer service was great. Responded to me very quickly. Solved problems in a timely manner. Responded to me very quickly. Solved problems in a timely manner. More