Suburban Chrysler Dodge Jeep RAM FIAT- Service Center

The service at Suburban Chrysler Dodge Jeep use to be fantastic. However, over the past year, it has slipped. I had a minor accident in Nov 2022. and between Lithia and Suburban Jeep I still do not have fantastic. However, over the past year, it has slipped. I had a minor accident in Nov 2022. and between Lithia and Suburban Jeep I still do not have a vehicle. I will re-iterate that -- it has been 5 months and this dealership family still cannot fix the van I am leasing. No offer of temp rental, or assistance in helping me with my current lease. There is a constant shifting of timeline, and even service members do not even know the status of my vehicle at any given moment. Beyond disappointing. When I hear it is complete (it wasn't) and then immediate had to go back to Suburban because of a check engine light, meaning they did not solve the problem. No one answers phones. No one responds to text through their system. More

Have been unable to resolve non functioning of the TTPMS system purchased for towing of my fifthwheel rv. Service department has not been able to get help to pair truck to rv. Software issue not of great im system purchased for towing of my fifthwheel rv. Service department has not been able to get help to pair truck to rv. Software issue not of great importance to Mopar. We purchased for safety of potential tire problems. Mopar has not helped us or the service department. Will return to GMAC for next truck More

Chris the service manager took my concerns to the Store Manager and they completely took care of my concerns...I will be back for all of my maintenance issues. Thanks Robert Manager and they completely took care of my concerns...I will be back for all of my maintenance issues. Thanks Robert More

Sean is very kind and provides an excellent service, we left very grateful for his attention and his good work both as a professional and as a person. left very grateful for his attention and his good work both as a professional and as a person. More

When I called in about possibly fixing my existing key FOBs, as well as making a new key FOB, Chris Graham enthusiastically explained what he could do. We both knew that once a FOB has degraded, it l key FOBs, as well as making a new key FOB, Chris Graham enthusiastically explained what he could do. We both knew that once a FOB has degraded, it likely won’t stay fixed permanently, but has use as a backup, without guarantees. While the new FOB was being configured, Chris dismantled, repositioned the slipped contacts within, then reassembled, five FOBs, including 3 cheap aftermarket ones. He improved two and determined two were useless. He did all this before others had completed the new FOB. He was happy to do it even though there could be no charge for it. The best part is that he was so focused, explanative, even instructive, and always enthusiastic. John Briegel More

IF there were no complications with your repair or service process, than I can understand why there was a decent rating on the level of service from this group; however, beware that if there is deeper service process, than I can understand why there was a decent rating on the level of service from this group; however, beware that if there is deeper issue, this dealership will get defensive and not go the extra step to hep you get the problem resolved... it becomes the customer's problem. More

I had to take the wrangler in for service; I hate to be without a vehicle. Sean was easy to work with and kept me informed as to the status of the vehicle. All this while navigating the largest snow fall o without a vehicle. Sean was easy to work with and kept me informed as to the status of the vehicle. All this while navigating the largest snow fall of the season, broken garage doors, and me an inpatient customer that wanted my vehicle back. Travis K. in service assisted in getting me checked out and a shout out to Ashley from sales. Thank you all for making my experiences with Suburban positive ones. More

Sean Kettlewell has been great to work with when servicing our Jeeps. Currently it has only been routine scheduled maintenance. servicing our Jeeps. Currently it has only been routine scheduled maintenance. More

Chris and David did an excellent job in getting difficult to deliver parts to me. to deliver parts to me. More

I purchased my Jeep from Suburban and have always had it serviced there. Sean, Andrew, Travis and the whole service team are fantastic! My engine had to be replaced due to a recall and they were able to g serviced there. Sean, Andrew, Travis and the whole service team are fantastic! My engine had to be replaced due to a recall and they were able to get me into a loaner Jeep while mine was being worked on. Sean and Andrew kept me informed on the progress and when my Jeep would be finished. I am so pleased with the customer service I always receive at Suburban Jeep! More