"Salesperson above and beyond the sale"
Purchased a Dodge Durango and right after papers signed found a scratch in the tailgate by the license plate. Immediately Melanie was ...it will be fixed. They gave me a loaner (New Durango) until my vehicle was fixed. Had the loaner a few days. Stratch was deep and the 9body shop was told do not paint put on a new tailgate. Thank you to Melanie Crossman my salesperson..Thomas Altheude assisted while Melanie was off a few days and thank you to Louis Richards and Carrie Watts in finance. Mel and Tom care about the people walk in the door to purchase a car. They want you to be COMPLETEY satisfied with your purchase.
This was my first time purchasing a car from them and I will go back .
Went back to get air pressure checked and they tyook care of it and EVEN WASHED MY CAR.
Great vehicle and they had a party for us! Retirement party with style. Doing the Dougie with Doug! Chitren! Making a purchase was effortless! All the details handled! Thanks Suburban Chrysler on JACKSON Rd!l
"Great Buying Experience "
This was our first buying experience with this Surburban Chrystler of Ann Arbor, and I would highly reccomend it to anyone looking to purchase a new vehicle. Everyone who we came into contact with was very kind and attentive. They had almost exactly what we were looking for, which is what lead us to this dealership, but when I expressed my concern that the vehicle was missing a couple of important features, Ryan happily suggested that we look into a dealer trade. We ultimately were unable to secure the dealer trade, so Ryan worked hard to find other options for us to make sure we walked away with everything we had hoped for. In the end, we were beyond happy with our purchase, we were able to get everything we asked for and more. This was honestly the best car buying experience we have had to date. We will definitely be coming back when we are ready to purchase again.