Suburban Chrysler Dodge Jeep Ram of Farmington Hills

The employees here are very friendly and have excellent customer service and communication skills. I would recommend them to all of my family and friends. If there’s a delay of any kind they offer you snac customer service and communication skills. I would recommend them to all of my family and friends. If there’s a delay of any kind they offer you snacks. Keep up the amazing work! More

The associates at Suburban were very friendly and attentive. They have great customer service skills. They make sure you are satisfied and happy when you leave the lot. attentive. They have great customer service skills. They make sure you are satisfied and happy when you leave the lot. More

Zack was absolutely amazing throughout the entire car-buying process. He helped me and my family find the perfect vehicle that fit both our needs and budget. Not only did he offer the best prices in car-buying process. He helped me and my family find the perfect vehicle that fit both our needs and budget. Not only did he offer the best prices in town, but he also went above and beyond by offering to deliver the car to us! His professionalism, friendliness, and genuine care made the experience stress-free and enjoyable. If you’re looking for someone trustworthy and helpful, I highly recommend working with Zack. You won’t be disappointed! More

I made an appointment with a friendly service agent to check on the vehicle memory due to yellow engine light and to check on some annoying hummling noise. Mentioning that I have to rent a car while my ca check on the vehicle memory due to yellow engine light and to check on some annoying hummling noise. Mentioning that I have to rent a car while my car is at their place it took them 4 !! days without any active communication to come back to me. The agent was not reachable the whole time. Tried it several times. The good thing is they found the root cause of the humming noise: front cowl rubber. The bad thing was they asked me for more than 800 US dollars incl. 2 hrs labout for 500 US dollars for this work. Why do I make an appointment if I have to wait 4 days for an analysis? Why no communication in between? My rental costs were higher than the inspection fee at the end! Why 2 hrs for labour for a work which takes less than 1 hr after I checked the part which is fixed with 7 screws / removal of whipers? You can check this in the internet, too. This is by far too much overprized. I complaint to the service manager and ask for her feedback but no answer so far. I expected more from a garage like this. Never again this one! More

Great customer service. I could not be more satisfied. John did explain and clarified any question I had. In less than 2 hours, I was driving back to my home in a new vehicl I could not be more satisfied. John did explain and clarified any question I had. In less than 2 hours, I was driving back to my home in a new vehicle. More

John, did an excellent job at helping me through the purchase of my Jeep. He also, helped me understand all the new features of the vehicle. Excellent job !!! purchase of my Jeep. He also, helped me understand all the new features of the vehicle. Excellent job !!! More

I bought a Jeep back in April.   I'm out of state.  They gave me 2 month temporary tags.  However, they never sent me the temporary title I need to register and get plates in my sta   I'm out of state.  They gave me 2 month temporary tags.  However, they never sent me the temporary title I need to register and get plates in my state.  My temporary tags expired 14 days ago.  I've called Kenny no less than 100 times trying to get them to send me the proper paperwork.  Kenny tells me it's a third party's problem.  That's when Kenny actually takes my call or returns my call.  Half the time, no one at the dealership answers the phone.  Took 3 days for Rob Love, the GM to call me back, after I left 5 messages. I do not recommend this dealership to anyone.  The customer service is terrible. I'm lucky to talk to someone at the dealership once a day trying to get an update on where my title is. More

The dealership and everyone have been excellent. 10 out of 10. I highly recommend suburban jeep 10 out of 10. I highly recommend suburban jeep More

I've been working with Rofeal Miller for years—he's my go-to guy when it comes to anything car-related, and he never disappoints. From the very first experience to the most recent, Rofeal consistently del go-to guy when it comes to anything car-related, and he never disappoints. From the very first experience to the most recent, Rofeal consistently delivers a top-tier experience rooted in honesty, effort, and quality. With 22 years of industry knowledge, he brings a level of expertise and professionalism that’s hard to find. What sets Rofeal apart is his genuine care for his clients. He listens, understands your needs, and goes the extra mile every single time. I’ve recommended him to family and friends over the years, and the feedback is always the same: exceptional service and a smooth, stress-free car buying experience. If you're looking for someone who knows the business inside and out and truly has your best interest at heart, Rofeal Miller at Suburban Chrysler in Farmington Hills MI is the person to see. You won’t find better. More

John was terrific! !! Answered all our questions and took us through the process without any questions left unanswered. PLUS he sold us a really great car. Will be co !! Answered all our questions and took us through the process without any questions left unanswered. PLUS he sold us a really great car. Will be coming back..Mary Martin More