Suburban Chrysler Dodge Jeep Ram of Farmington Hills

Very patient with us as we looked for the car we wanted. He was very accommodating and went over and beyond to make sure we were satisfied with our purchase. Thank you, Cory for everything you do! He was very accommodating and went over and beyond to make sure we were satisfied with our purchase. Thank you, Cory for everything you do! More

Nice dealership and great people. Only downside was time it took to complete the deal. Still very happy overall. Only downside was time it took to complete the deal. Still very happy overall. More

The employees here are very friendly and have excellent customer service and communication skills. I would recommend them to all of my family and friends. If there’s a delay of any kind they offer you snac customer service and communication skills. I would recommend them to all of my family and friends. If there’s a delay of any kind they offer you snacks. Keep up the amazing work! More

The associates at Suburban were very friendly and attentive. They have great customer service skills. They make sure you are satisfied and happy when you leave the lot. attentive. They have great customer service skills. They make sure you are satisfied and happy when you leave the lot. More

Zack was absolutely amazing throughout the entire car-buying process. He helped me and my family find the perfect vehicle that fit both our needs and budget. Not only did he offer the best prices in car-buying process. He helped me and my family find the perfect vehicle that fit both our needs and budget. Not only did he offer the best prices in town, but he also went above and beyond by offering to deliver the car to us! His professionalism, friendliness, and genuine care made the experience stress-free and enjoyable. If you’re looking for someone trustworthy and helpful, I highly recommend working with Zack. You won’t be disappointed! More

I made an appointment with a friendly service agent to check on the vehicle memory due to yellow engine light and to check on some annoying hummling noise. Mentioning that I have to rent a car while my ca check on the vehicle memory due to yellow engine light and to check on some annoying hummling noise. Mentioning that I have to rent a car while my car is at their place it took them 4 !! days without any active communication to come back to me. The agent was not reachable the whole time. Tried it several times. The good thing is they found the root cause of the humming noise: front cowl rubber. The bad thing was they asked me for more than 800 US dollars incl. 2 hrs labout for 500 US dollars for this work. Why do I make an appointment if I have to wait 4 days for an analysis? Why no communication in between? My rental costs were higher than the inspection fee at the end! Why 2 hrs for labour for a work which takes less than 1 hr after I checked the part which is fixed with 7 screws / removal of whipers? You can check this in the internet, too. This is by far too much overprized. I complaint to the service manager and ask for her feedback but no answer so far. I expected more from a garage like this. Never again this one! More

Great customer service. I could not be more satisfied. John did explain and clarified any question I had. In less than 2 hours, I was driving back to my home in a new vehicl I could not be more satisfied. John did explain and clarified any question I had. In less than 2 hours, I was driving back to my home in a new vehicle. More

John, did an excellent job at helping me through the purchase of my Jeep. He also, helped me understand all the new features of the vehicle. Excellent job !!! purchase of my Jeep. He also, helped me understand all the new features of the vehicle. Excellent job !!! More

I bought a Jeep back in April.   I'm out of state.  They gave me 2 month temporary tags.  However, they never sent me the temporary title I need to register and get plates in my sta   I'm out of state.  They gave me 2 month temporary tags.  However, they never sent me the temporary title I need to register and get plates in my state.  My temporary tags expired 14 days ago.  I've called Kenny no less than 100 times trying to get them to send me the proper paperwork.  Kenny tells me it's a third party's problem.  That's when Kenny actually takes my call or returns my call.  Half the time, no one at the dealership answers the phone.  Took 3 days for Rob Love, the GM to call me back, after I left 5 messages. I do not recommend this dealership to anyone.  The customer service is terrible. I'm lucky to talk to someone at the dealership once a day trying to get an update on where my title is. More

The dealership and everyone have been excellent. 10 out of 10. I highly recommend suburban jeep 10 out of 10. I highly recommend suburban jeep More