Suburban Chrysler Dodge Jeep Ram of Troy - Service Center

DO NOT order anything from the parts department. They partnered with some outside company that is beyond disorganized. I ordered an item, paid for it. Then after a month of hearing nothing and recei They partnered with some outside company that is beyond disorganized. I ordered an item, paid for it. Then after a month of hearing nothing and receiving nothing I had to make several calls and emails to get a refund. Eventually I had to go to the CEO to make it happen... I did get the refund, but I should have never had to go through all those hoops, I should of just received the item I ordered and paid for like any normal company... More

Currently paying to have our vehicle towed back up to their dealer after we had a fuel pump installed last week. An employee went to fuel this vehicle and fuel poured out from under truck. their dealer after we had a fuel pump installed last week. An employee went to fuel this vehicle and fuel poured out from under truck. More

Parts department is an absolute mess to deal with. We have a commercial account and I had four orders completely missed, and the remainder of our parts were never delivered. When I called to ask if th We have a commercial account and I had four orders completely missed, and the remainder of our parts were never delivered. When I called to ask if they were going to deliver our parts, I was just told "no" and that they didn't have the staff. No call or notice. I had also ordered a part and confirmed the pricing while ordering. We picked the part up and didn't notice that they had raised the price over a third higher. I have called twice to fix this, just to be put on hold. The longest was 26 minutes and I couldn't wait any longer. Looks like I will have to go to the credit card co for help. More

Kyler takes care of both of my vehicles. Always done on time and on budget. I highly recommend him ! ! Communication outstanding. Always done on time and on budget. I highly recommend him ! ! Communication outstanding. More

Suburban Jeep had me bring in my vehicle for service on Jan 31, 2023 after I called about an issue. Today is May 15th and my vehicle is still at the service center waiting. I understand this is not all Sub Jan 31, 2023 after I called about an issue. Today is May 15th and my vehicle is still at the service center waiting. I understand this is not all Suburbans fault, it's a @Stellantis problem waiting on parts, but do better. You want customers for life, give updates, I should not be the one asking for updates. I also should not be receiving marketing flyers every other week stating, " we want to buy your Jeep, we have interested parties", my Jeep is the only one like it on your lot, I know people ask, my coworker tried to purchase it until she realized it was mine. I receive no news, no updates, no timing. Why would I recommend your service? Change my mind, currently I tell everyone I know to stear clear! Very unhappy Stellantis customer. More

Best customer service I ever had. If you need any type of vehicle and a great price, this is the place. Think flo first If you need any type of vehicle and a great price, this is the place. Think flo first More

They did a good job of understanding and documenting the service . Prompt attention upon arrival at the dealership. service . Prompt attention upon arrival at the dealership. More

Stuart Smith signs people up with bad warranties that are not valid, and then he does nothing to make it right! He knows that the warranty is invalid and he has not reached out to me to fix this issue meanwh not valid, and then he does nothing to make it right! He knows that the warranty is invalid and he has not reached out to me to fix this issue meanwhile my car needs service, and my money has been put into a warranty that is no good. I have called and left messages. I have called and they would hang up on me. They have no dignity. Even the sales person Florian (Flo) has been unhelpful in this matter and it is an awful feeling to be treated this way after giving my hard earned money to these people. If they every offer you a Lithia warranty please do not take it. There should be criminal actions taking place behind this, because they robbed me! They robbed me first of my money, and now I have no security of a warranty for my vehicle. They have not worked with me to get this resolved hence it’s not been resolved they won’t even call me back! I have been waiting since November 8th to hear from Stuart it is November 17th? No one has tried to help me?!? More

I have gotten upgrades to my truck a few times and Kyler has taken care of Me every time!! He’s fantastic at his job and really cares about the end result and the customer. You should go see him, you won’t has taken care of Me every time!! He’s fantastic at his job and really cares about the end result and the customer. You should go see him, you won’t be disappointed. He knows what he’s doing!! More