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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,054 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,054 reviews
August 28, 2023
Thank you to James B. Staelens. Brought in my car for 2 recalls. Said it would only be a couple of hours and he was right on. Always 5 stars when I bring my car in for any Staelens. Brought in my car for 2 recalls. Said it would only be a couple of hours and he was right on. Always 5 stars when I bring my car in for any repair. Also to James Jackson for returning my text and setting up my appointment. More
by csscrc
August 28, 2023
Worst dealership! Will never go to a Suburban Ford dealership again. Our Escape was brought in before the warranty but because the dealership screwed up and closed our Will never go to a Suburban Ford dealership again. Our Escape was brought in before the warranty but because the dealership screwed up and closed our case and then ordered the parts. Ford was only willing to pay half of the warranty repair. Suburban Ford tried to make us pay half of the cost because they screwed up and ordered the parts after the warranty date. Had our car for over 7 weeks for an $1100 repair and still made us pay a fee for their error. Do not ever go to a Suburban Ford dealership! More
by debbiebitterman3
August 10, 2023
It was a nice experience. Answered all my questions I had prior to the purchase. Answered all my questions I had prior to the purchase. More
by Troy Parsell
August 08, 2023
Service rep Brandon Pohi outstanding. Checked what was problem and had the part and was done in an hour.Explained what to expect if not fixed. Checked what was problem and had the part and was done in an hour.Explained what to expect if not fixed. More
by loret
August 01, 2023
Great job, Great service, the sales man did a great job walking me through the purchasing process walking me through the purchasing process More
by louislangbeen
Employees Worked With
July 31, 2023
Best service on the planet would not go any other place to purchase a new vehicle, cannot say enough good things about this dealership. to purchase a new vehicle, cannot say enough good things about this dealership. More
by jlb
July 29, 2023
Tammy is a great person to deal with when you are looking for a new car or truck! We have leased four vehicles from her and have nothing but good things to say about her knowledge and professionalism. for a new car or truck! We have leased four vehicles from her and have nothing but good things to say about her knowledge and professionalism. More
by bdbrd
Employees Worked With
July 29, 2023
I found Suburban Ford to have outstanding customer service, very knowledgeable, professional, courteous, helpful, and successful repair service with a great attitude. service, very knowledgeable, professional, courteous, helpful, and successful repair service with a great attitude. More
by mjdikin1
Employees Worked With
Other Employees :
Another young man of color (not pictured above) in Service department helped me 7/18/2023 at 12 noon and was very helpful.
