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Suburban Ford of Sterling Heights
Sterling Heights, MI
1,919 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
It is my personal commitment to see that all of your expectations are not only met...but exceeded.
Best Wishes,
David T. Fischer
Chairman & CEO
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 1,919 reviews
October 09, 2018
PHENOMENAL MARCUS M. Sep 29,2018 I went into the dealership and met with Mike C. who was very lazy and didn't have the best customer service skills. I ended up not getting Sep 29,2018 I went into the dealership and met with Mike C. who was very lazy and didn't have the best customer service skills. I ended up not getting a car because he didn't feel like working with me or my bad credit and said that my vehicle (that he didn't have inspected) was only worth $350.00 and I didn't have much of a down payment which is another reason I chose not to go any further. I ended up selling my vehicle on ( Oct 4) and made I enough for my down payment and my insurance from it. I called the dealership after doing some research for Suburban Ford Of Sterling Heights employee's it was then that I came across THE PHENOMENAL MARCUS MARTIN... I scheduled an appointment with him for Oct 6 and left with the vehicle of my desire all because MARCUS fought long and hard for me that day. If you are a person like me who is doing some research as to who you want to deal with at this dealership I would advise you to go see MARCUS MARTIN he is down to earth and makes the process smooth and easy... In a couple of years when I'm ready to make another purchase I will go wherever Marcus is, he's THE MAN WITH PLAN!!! THANKS AGAIN MARCUS!!!!!!!!!!!!!! <3 More
by bmwilliams26
Employees Worked With
Other Employees :
Caleb Herrera, Marcus Martin, Mike Capicchioni
Helpful October 08, 2018
Amazing Experience I have never had such a great experience purchasing a vehicle. Terry Lange, never skipped a beat when taking care of me. Always answered my phone call I have never had such a great experience purchasing a vehicle. Terry Lange, never skipped a beat when taking care of me. Always answered my phone calls even when he was golfing. I would highly recommend anyone going to Suburban Ford. Their customer service is outstanding! More
by Aromain76
Employees Worked With
Mark Shama, Caleb Herrera, Terry Lange
October 07, 2018
Good experience David was very easy to work with and also knowledgeable on hybrid cars which is what I was purchasing. He was also very accommodating and got a few m David was very easy to work with and also knowledgeable on hybrid cars which is what I was purchasing. He was also very accommodating and got a few minor scratches fixed for me on the car that I bought. He followed through with this after I purchased the vehicle and the deal was made. More
by Teresa7260
Employees Worked With
Brian Lagodna, David Hennigan
October 06, 2018
Good sales in this place. This is my fist experience at Suburban Ford and with Joe Franzoni and his assistant Mazin. They were working really hard to earn my business. Polite, This is my fist experience at Suburban Ford and with Joe Franzoni and his assistant Mazin. They were working really hard to earn my business. Polite, patient and professional. They got me a deal better than i expected because they found me discounts i never knew. I am looking forward to release another vehicles from them. More
by Firstf150
Employees Worked With
October 03, 2018
Fantastic Customer Service! Gregg was a terrific listener. He truly seemed to care that I got the vehicle that I wanted instead of making a sale. With the help of him and Sarah, Gregg was a terrific listener. He truly seemed to care that I got the vehicle that I wanted instead of making a sale. With the help of him and Sarah, I got the car I wanted at a great price point. Gregg did have an appointment with another customer midway through our meeting, but I was incredibly impressed that he followed up with us afterwards and helped the other salesperson I was working with process the paperwork. More
by Jennifer
Employees Worked With
Sarah Long, Cheryl Noda, Gregg Knappe
October 02, 2018
Fantastic place, great customer service! This was my first experience with Suburban Ford of Sterling Height. Brain went above and beyond to make sure I purchased the SUV I was most comfortab This was my first experience with Suburban Ford of Sterling Height. Brain went above and beyond to make sure I purchased the SUV I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. He was outstanding I felt like family by the end of the whole process! I would recommend Brian Howell to anyone who is looking for a new or used vehicle. More
by hyacinth27
Employees Worked With
Brian Howell
September 25, 2018
Work quickly to complete transaction I have done my homework and walked into the dealership already knowing what I wanted. However Jeremy was able to hustle and make sure that all needed I have done my homework and walked into the dealership already knowing what I wanted. However Jeremy was able to hustle and make sure that all needed paperwork was moved on efficiently. Jeremy is very knowledgeable and has a wonderful way with customers. He listened and answered all of my questions. In short he made bying a new/used car a pleasant experience. More
by carguru
Employees Worked With
Brian Lagodna, Jeremy Sloat, Angela Torrente
September 21, 2018
Hillary, you are amazing! Its been a year since I purchased my truck from you, and you are still "just a phone call away" to offer support. You always have a friendly voice, a Its been a year since I purchased my truck from you, and you are still "just a phone call away" to offer support. You always have a friendly voice, and are lightning quick to respond. I would drive the 500+ miles again to purchase my next auto from you! More
by kit
Employees Worked With
Tom Macpherson, Hillary Adam
September 19, 2018
Amazing Service! Mike LaRose was amazing! He was able to help me get my new car and was friendly and professional. The entire staff was downright amazing! Mike LaRose was amazing! He was able to help me get my new car and was friendly and professional. The entire staff was downright amazing! More
by Mholmes
Employees Worked With
Dylan Molter, Mike Larose
September 18, 2018
Angela was well informed and sweet. My car was declared a total loss and I contacted Angela on line. She called me the very same day and was extremely well informed about everything form My car was declared a total loss and I contacted Angela on line. She called me the very same day and was extremely well informed about everything form the features of the used vehicle to my options in financing. She was sweet and friendly and I will be contacting her shortly, so she can hook me up with a used car consultant. V. Roy More
by carguru
Employees Worked With
Angela Torrente
