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Suburban Ford of Sterling Heights
Sterling Heights, MI
1,920 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
It is my personal commitment to see that all of your expectations are not only met...but exceeded.
Best Wishes,
David T. Fischer
Chairman & CEO
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 1,920 reviews
July 16, 2018
Outstanding service! Kevin Miller continues to impress me with his knowledge of cars, attention to detail, and his loyalty to the customer. Kevin took time on his day off Kevin Miller continues to impress me with his knowledge of cars, attention to detail, and his loyalty to the customer. Kevin took time on his day off to help me getting into a new car in a timely fashion. I have and will continue to recommend Kevin to friends and family. The entire staff and management at Suburban Ford have always been a pleasure to work with. They have the best showroom I’ve been to. More
by tvan
Employees Worked With
Kevin Miller
Helpful July 16, 2018
Friendly staff, very accommodating Matthew is an incredible salesman!! He was friendly, fast, efficient and was looking out for our best interest when purchasing our new Ford Escape. H Matthew is an incredible salesman!! He was friendly, fast, efficient and was looking out for our best interest when purchasing our new Ford Escape. He was available on off hours to answer all of our questions. I highly recommend Matthew and Suburban Ford of Sterling Heights!! More
by Dana Agrest
Employees Worked With
Matt Siman
July 16, 2018
New car Matt was amazing! We had a great experience leasing out new car. I’m glad we held for for Matt. In three years, we will be back to purchase anothe Matt was amazing! We had a great experience leasing out new car. I’m glad we held for for Matt. In three years, we will be back to purchase another car. More
by JKHarvey01
Employees Worked With
Matt Siman, Emilia Gonzalez
July 16, 2018
Best car buying experience I've ever had. Kevin Miller is top notch and will treat you like family. Tom in finance was extremely knowledgeable and a pleasure to do business with. These guys ar Kevin Miller is top notch and will treat you like family. Tom in finance was extremely knowledgeable and a pleasure to do business with. These guys are the real deal. Lisa Elder went out of her way to make sure I was taken care of. I won't buy a car from anyone else in the future. More
by 22kevin5150
July 16, 2018
A Mile Long Suburban ford Suburban Ford left me feeling happy and at home!! Chelsea and The finance manager went a mile long to assist me in getting my car ..!! They both w Suburban Ford left me feeling happy and at home!! Chelsea and The finance manager went a mile long to assist me in getting my car ..!! They both were very professional what great personalities always a friendly smile if I had to do all over again!! Suburban ford would be my place .!! Thank You suburban ford!! More
by Lisa64
Employees Worked With
Other Employees :
Jeff Bartlett, Tom Macpherson, Mike Larose, Chelsea Comstock
July 13, 2018
Full experience Alex was an awesome salesperson! Even though I'm an employee, I still got 100% of his attention...and he was a busy guy. He went over every detail of Alex was an awesome salesperson! Even though I'm an employee, I still got 100% of his attention...and he was a busy guy. He went over every detail of my new escape, helped sync my phone, even went and showed my son car during test drive! Loved getting the full experience buying my first NEW car! More
by dklei53
Employees Worked With
Alex Apess, Tom Macpherson
July 13, 2018
2018 Escape Kevin Miller was extremely friendly and informational with the entire car sale. I was a nervous first time buyer but I have no regrets on my sale!!! Kevin Miller was extremely friendly and informational with the entire car sale. I was a nervous first time buyer but I have no regrets on my sale!!! More
by Dman6834
Employees Worked With
Kevin Miller
July 13, 2018
Great experience, in & out Worked with Terry Lange, sales consultant on the used cars side of suburban. He was professional, informative, patient and quick to respond to any que Worked with Terry Lange, sales consultant on the used cars side of suburban. He was professional, informative, patient and quick to respond to any questions we had. Made the buying process very smooth, including the hand-off to the finance department. F&I was also no-pressure, well detailed and professional. All around exemplary service, our second car from the Suburban group. More
by troy_dieter
Employees Worked With
Caleb Herrera, Terry Lange
July 12, 2018
Nothing short of the best! The team here is rock solid, and I can see why with Jim at the helm. Thank you for the excellent service, you have my loyalty! The team here is rock solid, and I can see why with Jim at the helm. Thank you for the excellent service, you have my loyalty! More
by harmsway14
Employees Worked With
July 12, 2018
Quick and friendly service Matthew was great and got me exactly what I wanted in a quick and friendly manner! He made it a fun experience for my daughter as well!! Matthew was great and got me exactly what I wanted in a quick and friendly manner! He made it a fun experience for my daughter as well!! More
by jen12355
Employees Worked With
Matt Siman
