Suburban Ford of Waterford

Walley was great! So helpful and kind. Really made our out of state purchase easy. He was very personable, and he is a genuine sales rep. I have met a lot of bad ones, So helpful and kind. Really made our out of state purchase easy. He was very personable, and he is a genuine sales rep. I have met a lot of bad ones, he is NOT one of them! Would 10/10 recommend him and his manager Kevin. More

Trevor went above and beyond for me this time around. My previous salesman had departed, and Trevor stepped right in to provide the best service. Not only did he help me order a vehicle, but kept me upda My previous salesman had departed, and Trevor stepped right in to provide the best service. Not only did he help me order a vehicle, but kept me updated on progress and ultimately found me the best option possible in terms of my wants and pricing. I will absolutely be calling him back soon for my other vehicle. More

Wally Jijika was very friendly and knowledgeable and helpful. I was looking for a Maverick hybrid and was having trouble locating one with the color and options I wanted. When I got there Wally had me t helpful. I was looking for a Maverick hybrid and was having trouble locating one with the color and options I wanted. When I got there Wally had me test drive one that had everything I wanted and more. I loved it. Wally was very helpful answering questions, showing me how to use the tech features and pairing my phone to the vehicle and app. I will not hesitate to recommend him to family and friends and would be happy to do business with him in the future. Thank you Wally! More

Wally is very professional and helpful. He will go above and beyond to get the car you want. He will go above and beyond to get the car you want. More

Brian is the best. He was extremely hands on throughout the process, knowledgeable, smart, and very attentive. I will be back to purchase again in the future. He was extremely hands on throughout the process, knowledgeable, smart, and very attentive. I will be back to purchase again in the future. More

Wally at Suburban Ford of Waterford helped us look at a few vehicles. We were focused on the Bronco Sport. We ended up getting a great deal and the dealership did a great job of reconditioning the car to t few vehicles. We were focused on the Bronco Sport. We ended up getting a great deal and the dealership did a great job of reconditioning the car to tip top shop. Will be back for sure More

Very nice staff and an easy process from start to finish. Everyone was friendly, helpful, and easy to work with. Highly recommend! Everyone was friendly, helpful, and easy to work with. Highly recommend! More

Had a great experience. Matt was professional, efficient and genuinely focused on helping me find the right car. Matt was professional, efficient and genuinely focused on helping me find the right car. More

April, 23, 2026 To Whom It May Concern, I am very concerned about the Pirelli Tires on the 2025 Ford Explorer. I bought this car almost a year ago and had an awful experience that was only made wors concerned about the Pirelli Tires on the 2025 Ford Explorer. I bought this car almost a year ago and had an awful experience that was only made worse by Suburban Ford in Waterford Michigan and by Ford Consumer Affairs. While traveling from Michigan to my sister’s house in Pennsylvania I had a tire pressure light come on. As I reacted, got over to the right lane, put my “flashers” on and decided if I could get off an exit or needed to pull over I saw the drivers side back tire roll off, pass me and go in front of other cars now on my left across the PA turnpike. I passed a bridge and moved over on the side of the turnpike as soon as it was safe. I was in shock and THANKFUL no accidents were caused. My sister called the turnpike help. They came and were very kind. They called a tow truck (as you know there are no spare tires on this car) and we were towed off the turnpike and went to three tire places before a correct tire for the vehicle was found in stock. The tire was put on and a warning was given to me that I needed to replace the other tire on the back as it is not safe to drive with different tires side by side. This Firestone dealer only had one tire. I came home and went directly to Suburban Ford in Waterford Michigan. I bought the car there and the COMPLETE warranty. They said checking into this situation would take a few days as they would contact Ford. I waited 6 days and went to see the service manager as he never called. He handed me a printout that showed that I took 4 minutes to pull off (2:05-2:09) and that I did not have the tire so the warranty would not be honored (The car had 9,685 miles on it and 100% replacement of the tires are guaranteed up to 12,000 miles). I did not have the tire because I had 4 people in the car, luggage and two large dog cages. The turnpike employees did go back and ran across to the other side of the turnpike to retrieve it but I did not take it with me. Both the time and the tire (although I have pictures attached) constraint allows those responsible for the tires on this car, to be “off the hook” for payment. I then contacted Ford Customer Service and went up two levels to the same response. I have tried to talk with the General Manager at Suburban Ford and he has not contacted me after three messages left for him. Although the other Service Manager contacted me and after a frustrating conversation about calling Pirelli tires (my responsibility, not his) he hung up on this customer. I have been a customer of Suburban Ford for over THIRTY years and have always been treated well by the service employees and the lack of management decorum, professionalism and attitude caught me off guard and totally disappointed me. My feelings of never buying a Ford again (I have bought four) is very prevalent in my feelings and I am amazed that a loyal customer will be set aside for the cost of tires. Please consider this letter as exceptions are made to rules when customer service is really a positive attribute to your organization. More