Suburban Ford of Waterford

We had concierge home oil change. Discovered the cruise control, low battery and it registers the road as cold on hot days. Set up an appointment for Tuesday. Was told it would take t Discovered the cruise control, low battery and it registers the road as cold on hot days. Set up an appointment for Tuesday. Was told it would take three days for diagnostic. Texted service contact twice to see what was happening. I called and left a message for the service manager after three days. No return call.The service contact had informed me on Friday hopefully diagnostic on Monday. Why make an appointment if the service department is not available for repairs? I gave up my car and need to share to work. We owned a Buick dealership for 40 years. Customers were very loyal to our service manager. More

We purchased a 2026 Maverick from Bill and he was exceptioonally accommodating. He assisted us through the entire process and was very pattient with us. We look forward to buying our next vehicl exceptioonally accommodating. He assisted us through the entire process and was very pattient with us. We look forward to buying our next vehicle from Bill. More

Hands down best sales man ever if your trying to find a car ask Amon he’s very patient and try’s very hard to keep his customers happy I will be sending people to him forsure 100/10!!!! car ask Amon he’s very patient and try’s very hard to keep his customers happy I will be sending people to him forsure 100/10!!!! More

I have been trying to get a warranty issue fixed/resolved for about six weeks now with no real assistance. Apparently after doing business with Suburban Ford for over a decade loaner vehicles are no longer for about six weeks now with no real assistance. Apparently after doing business with Suburban Ford for over a decade loaner vehicles are no longer provided which does not help in getting the issue resolved. I left three messages for Jeff the general manager with no response. After having nothing but great service from the dealership I am surprise how it has gone so down hill. More

Terrible customer service. I came in for service work-on the phone they had said it would be one full day of work. After I came in they said days of work-they have apparently n I came in for service work-on the phone they had said it would be one full day of work. After I came in they said days of work-they have apparently no relationship with any car rental companies, said they could get me a ride but the rest was up To me-the car has many recalls that needs to be addressed, all which they knew about when I called. It took me a MONTH to get in to the dealership when I first called and then they’re like”oh well you can just reschedule” reschedule for what? Another full day(s) of worth of inconveniences? Literally zero help and zero awareness of what’s going on. Eugene was my customer service rep and he has zero customer service skills. Robert was the manager at the time, saw my other review and since he has the emotional maturity of a 7 year old, told me to come get my vehicle and refused to work on it…after they messed up the details. Terrible at communication and helpfulness. Zero stars. More

I’ve been going to Suburban Ford for repair/maintenance of my F-150, which I purchased used. They are a great dealership and stand behind their work. I met Wally two weeks ago. Told him what I wanted, he p of my F-150, which I purchased used. They are a great dealership and stand behind their work. I met Wally two weeks ago. Told him what I wanted, he picked out a car (Explorer) for me. I bought it today. He’s great to work with! We’ll be there next year for my daughter‘s first car after she graduates college. More

Wally helped us figure out an amazing deal for our budget. This is our second car with for and I think will continue to come back for any car we may need. budget. This is our second car with for and I think will continue to come back for any car we may need. More

I brought my 2017 Mustang GT to get my clutch replaced. On my way home I had a flashing check engine light and a horrible misfire. Using my own scan tool I realized a crank relearn was never done, which is On my way home I had a flashing check engine light and a horrible misfire. Using my own scan tool I realized a crank relearn was never done, which is a standard part of replacing any power train parts. I’m extremely disappointed that I paid $2200 and a major step was missed by a certified ford service department. They offered me an oil change but I live 1.5 hours away, it would be a 3hr round trip so I asked if they could work with a dealer near me and they were not able to. I asked if I could pay for it and send them the invoice to be reimbursed and they weren’t able to do that either. I asked the service advisor to put me through to a manager and they weren’t available so I left a message. I never heard back so I called back myself and the manager I spoke to again tried to have me talk to the service advisor even though I told him multiple times we’ve already discussed this and I wanted further help. Overall the manager I spoke to was extremely dismissive and not interested in even hearing the situation. This entire situation makes me worried I’ll run into more and bigger issues due to a lack of quality. Steer clear of this service department, and likely the dealer as a whole given their unwillingness to right their wrongs. More

Robert is amazing! He is always willing to go the extra mile and help. First time I had to work with him to get my car fixed, he was great. I will not take my cars an He is always willing to go the extra mile and help. First time I had to work with him to get my car fixed, he was great. I will not take my cars anywhere but to Suburban because of Robert's treatment. It is not every day that you meet people who actually care. I wish I could rate him more than 5 stars. More

Wally was absolutely amazing got me into a truck in 3 days definitely recommending him and Caroline to everyone they were amazing and help me out so much im so thankful for they worked with me and got me days definitely recommending him and Caroline to everyone they were amazing and help me out so much im so thankful for they worked with me and got me driving in a reliable truck I won't have to worry about breaking down. If I could give them both 10 stars I would so happy we crossed paths. More