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Suburban Ford of Waterford
Waterford, MI
1,120 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,120 reviews
November 15, 2010
Dealing with Joe Mellinger who sold me my new F150 Platinum pu and then getting my service done through Kelly Johnson both of these men are professional know their stuff and make you feel like you are Platinum pu and then getting my service done through Kelly Johnson both of these men are professional know their stuff and make you feel like you are number one at all times, they are truly the face of the new Ford company. My wife owns a new Ford Escape Limited that was purchased at another dealer and she will not go back there as she love the service and the people at Suburban Ford. More
by john oneill
Employees Worked With
Joe Mellinger and Kelly Johnson
Helpful November 15, 2010
Went to service dept since they were open late (after my work hours) for noise heard in front suspension. At first I was told they couldn't get me in because of service tech had left for day. So, I went to work hours) for noise heard in front suspension. At first I was told they couldn't get me in because of service tech had left for day. So, I went to talk to my sales rep about cross bars for roof rack, which he was able to get for me right away. Then he introduced me to Service Mgr who was able to distinguish the issue I was hearing front wheel and promptly fixed both front tires (tie rod ends or something like that). Under factory warranty. Very satisfied as I had cancelled another appt to just come there and take care of. Thanks for turning an almost waste of time drive over to a positive experience afterall! More
by nblackford
Employees Worked With
Rob, John, Jennifer
November 07, 2010
This was our 5th vehicle purchased or leased from George Anast from Suburban Ford, Waterford. Each time the experience has gotten better. George is a pleasure to work with and is very professional. Also Dan Anast from Suburban Ford, Waterford. Each time the experience has gotten better. George is a pleasure to work with and is very professional. Also Dan in financing helped make this purchase go smooth and pleasant. We would not hesitate to recommend George to our friends when they are thinking about buying a new car. We definitely will return to Suburban Ford when it is time to get a new car or truck again. More
by Chewiebrd
November 04, 2010
My experience buying my FIRST Ford at the Suburban Ford of Waterford was a great one. Linda Palazzolo was very helpful in getting the truck that i wanted. Linda showed me all the different models that we of Waterford was a great one. Linda Palazzolo was very helpful in getting the truck that i wanted. Linda showed me all the different models that were in stock by color and price range that i was interested in. Linda showed me the details of the truck that i got interested in. Linda is a professional and courteous and hard working salesperson. I would refer linda to my friends who are looking to buy a Ford vehicle, even the ones that are looking for a different model, they may change their mind and buy a Ford. More
by miguelloco
Employees Worked With
Linda Palazzolo
November 02, 2010
Surburban Ford of Waterford is a good dealership. Our Surburban Ford of Waterford is a good dealership. Our salesman John Turnbull was great to deal with. Covered all the basis and was very professional Surburban Ford of Waterford is a good dealership. Our salesman John Turnbull was great to deal with. Covered all the basis and was very professional. Have had routine maintenance done and the service department is very well organized If you are going to buy a Ford, go to Surburban and see John Turnbull. More
by JAT 50
Employees Worked With
John Turnbul Jr.
October 30, 2010
Suburban Ford of Waterford has a great selection of cars. John Turnbull was the best to work with. Love my new FIESTA..Called John on a Wednesday at 4:00pm and he had the car ready the very next morning at John Turnbull was the best to work with. Love my new FIESTA..Called John on a Wednesday at 4:00pm and he had the car ready the very next morning at 9:00am..Best experience in 40 years of car buying..Thank you so much John!!!!!! Will be back..... More
by sdalian
Employees Worked With
John Turnbull
October 15, 2010
We were greated immediately upon entering the dealership. Lou assisted us on the used car side and Chris assisted us on the new car side. We felt they were both very nice, knowledgeable and easy to work wi Lou assisted us on the used car side and Chris assisted us on the new car side. We felt they were both very nice, knowledgeable and easy to work with ... there was no high pressure sales tactics, which we appreciated. More
by chayden272
October 13, 2010
took my truck in for a door repair and paint. recieved it back after 12 days. the paint is spotty, and swirled. the door panel popped off as well as the window handle. more door doesnt lock or shut at all. t back after 12 days. the paint is spotty, and swirled. the door panel popped off as well as the window handle. more door doesnt lock or shut at all. there was styrofoam coffee cups and cig butts in the bed of my truck when i picked it up. it took over an hour for them to find my truck when i picked it up. Updated.... The problems listed above were addressed and all but the door was fixed upon return. The door is scheduled to be repaired. they employees were very polite and handled the situation professionally. More
by bennett313
Employees Worked With
dominic
