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Suburban Ford of Waterford
Waterford, MI
1,189 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,189 reviews
October 01, 2023
Salesman was great! ! Would recommend, look forward to my next by at Suburban Ford of Waterford! ! Would recommend, look forward to my next by at Suburban Ford of Waterford! More
by trevinoray43
September 30, 2023
This was my first experience with this dealership…had a tire issue and needed an oil change. I was blown away by the level of customer service and responsiveness by Ethan, he was so professional and I am v tire issue and needed an oil change. I was blown away by the level of customer service and responsiveness by Ethan, he was so professional and I am very grateful for his help. I will now be switching my car lease over to this dealership because I have had such a great experience. Thanks Ethan in service More
by nckristo
Employees Worked With
September 30, 2023
Awesome friendly well knowledgeable great coffee ! Everyone is so welcoming great place to come and do business with Everyone is so welcoming great place to come and do business with More
by hopeyangel22
September 28, 2023
Steve Scarpaci did a great job. This dealer had tons of inventory and were able to help me get the vehicle I wanted. This dealer had tons of inventory and were able to help me get the vehicle I wanted. More
by mjbernas
Employees Worked With
September 28, 2023
I’m on my fifth vehicle lease from Suburban Ford of Waterford. Their sales team, finance team and management team are always top notch to work with. That’s what keeps us coming back. Waterford. Their sales team, finance team and management team are always top notch to work with. That’s what keeps us coming back. More
by carlalukenbill
September 28, 2023
Norm was great to work with got me everything I wanted in my new truck my new truck More
by krisc03
Employees Worked With
September 25, 2023
Your Review: Very pleasant. 2012 Ford Focuses are lemons. Defective drive trains. Have driven mine only 51,000 miles. Two clutch replacements, TCM, software, sensors. Cost me $6 2012 Ford Focuses are lemons. Defective drive trains. Have driven mine only 51,000 miles. Two clutch replacements, TCM, software, sensors. Cost me $670 to have a sensor replaced 500 miles ago. Last week another sensor went bad. Mike Stoijadinov felt sorry for me. Was able to apply some type of Ford credit. This repair cost me $0. Thanks Mike! More
by pturner26
Employees Worked With
September 23, 2023
I highly recommend this dealership - ask for Steve Scarpaci! He was terrific and made the whole process super easy! Scarpaci! He was terrific and made the whole process super easy! More
by Zagorskimg
Employees Worked With
September 17, 2023
After 90 days, found the order was wrong. No bench backseat for my dog. I understand about the 360 camera. Thought they should of let me know earlier about the bench seat. I would of changed No bench backseat for my dog. I understand about the 360 camera. Thought they should of let me know earlier about the bench seat. I would of changed my order. Never told anything about maintaince schedule, More
by rpgallag
Employees Worked With
Not listed
