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Suburban Ford of Waterford
Waterford, MI
1,181 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,181 reviews
July 20, 2023
I pulled in asked for an oil change and was helped immediately by a service advisor. Was told about an hour and she even updated my account! Wow thanks!! immediately by a service advisor. Was told about an hour and she even updated my account! Wow thanks!! More
by Bjmk264
Employees Worked With
Megan Benedict
July 20, 2023
Ordered a new truck and the whole process was seamless start to finish. If you are in the market for a new Ford I highly recommend working with Sam West at Suburban Ford! start to finish. If you are in the market for a new Ford I highly recommend working with Sam West at Suburban Ford! More
by stevepocs
Employees Worked With
July 19, 2023
Huge place. Clean. Staff friendly. Great service area. Purchased leased vehicle.Steve Scarpaci a great help! Clean. Staff friendly. Great service area. Purchased leased vehicle.Steve Scarpaci a great help! More
by nrngrss
Employees Worked With
July 18, 2023
Although car is 21 years old, they took care of it as it were new. were new. More
by Lunghamer
Employees Worked With
July 14, 2023
Always a pleasant time when getting a new vehicle and getting it maintained. My agent Sam West is outstanding-my new lease vehicle was finalized in a timely fashion. He is wonderful-makes the time to ex getting it maintained. My agent Sam West is outstanding-my new lease vehicle was finalized in a timely fashion. He is wonderful-makes the time to explain everything I need to know about my new Edge. More
by ska10252001
Employees Worked With
July 13, 2023
To Whom it may concern: I wanted to mention to your staff at Suburban Ford that they went above and beyond their normal routine, and to Let them get some recognition for what they did to a very unu staff at Suburban Ford that they went above and beyond their normal routine, and to Let them get some recognition for what they did to a very unusual event that happened yesterday. Let me tell you in a short story. I was driving my youngest to summer school in the AM, and we felt that we hit a bird in the road, as we saw feathers flying. After a half day of school, I went to pick up my youngest, and in the parking lot, a few people noticed something still in the grill of the Ford Explorer. We looked, and noticed a baby Morning Dove still alive and was trying to get out but to no avail. I thought of just trying to see if Suburban can do anything to help. After driving in the service area, the employees (Pictured attached) came to see and couldn't believe their eyes. They asked a few people and we had about a dozen people looking at the situation. One of the mechanics named Ron, came over and tried for about 5 minutes, and was able to free the dove from the lower grill, and it took off flying despite it being hurt, and my family was so relieved. I know this had a moment in there busy day, and Iam so glad it broke up their routine of servicing the cars and trucks. If you can just acknowledge to them the wonderful staff you have, especially Ron for going above and beyond his job. Respect with Gratitude Michael Nolan, Michaeln22000@yahoo.com 248-830-1450 Preview Ford service dept. .jpg 12.9kB More
by Michaeln2v
July 13, 2023
Service did not have warranty airbag part, and refused to order it. Technician told me to keep calling them back to see if they have the in the future. Service also refused to provide a quote on other work w order it. Technician told me to keep calling them back to see if they have the in the future. Service also refused to provide a quote on other work when asked. More
by Customer
Employees Worked With
Don’t name names
July 12, 2023
I took my truck in for 7000 mile service (oil change & filters) I was there at 7:00am and out before 8:00am excellent job & also the attendant that wrote the truck up for service was also excellent Thank filters) I was there at 7:00am and out before 8:00am excellent job & also the attendant that wrote the truck up for service was also excellent Thanks👍 More
by timothy.moore.4@att.net
Employees Worked With
Aaren Bates
July 12, 2023
My salesman, Kevin Kobak, always goes above and beyond. He's the absolute best salesman. He's the absolute best salesman. More
by dnaso
Employees Worked With
