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Suburban Ford of Waterford
Waterford, MI
1,181 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,181 reviews
July 11, 2023
I needed a new vehicle and once again returned to Suburban Ford for my car buying experience. Laurie Moses has worked with me and my wife on too many cars to count and she came up with a winner agai Suburban Ford for my car buying experience. Laurie Moses has worked with me and my wife on too many cars to count and she came up with a winner again this time. Thanks Laurie! More
by jcf4413
July 08, 2023
I appreciate the text messages giving me a status update on my car but have had a hard time speaking to an actual person when trying to call them. on my car but have had a hard time speaking to an actual person when trying to call them. More
by ckbovee
Employees Worked With
July 05, 2023
Made an appointment with Parker over the phone. Service light came on and car dud not drive good. During the few days the car was in service Parker contacted me and provided the details. Because Service light came on and car dud not drive good. During the few days the car was in service Parker contacted me and provided the details. Because the car was a limited edition Mustang Shelby he made sure parking cones were put around the car nightly. When the car was finished he offered to drive it to my house. Both Suburban and Parker get a 5 star from me Thanks Ron L. More
by Ron lipson
Employees Worked With
Parker Sereno
July 04, 2023
Good service and very helpful. If someone wants to buy a car I would recommend this place If someone wants to buy a car I would recommend this place More
by Kyron Scott
Employees Worked With
June 29, 2023
Cassandera(CSR) went above and beyond to get Ford to help me with a leaking turbo on my F-150. Will definitely go back to specifically to work with her. me with a leaking turbo on my F-150. Will definitely go back to specifically to work with her. More
by sthornburypmp
Employees Worked With
Cassandera Reed
June 29, 2023
The sales Consultant, George Anast, as always, was courteous, understanding and accommodating to my needs. The purchase of my leased vehicle went swiftly and smoothly. courteous, understanding and accommodating to my needs. The purchase of my leased vehicle went swiftly and smoothly. More
by Geo
June 29, 2023
Excellent service and easy buying process! I will be buying my next car from them! I will be buying my next car from them! More
by shireyas
Employees Worked With
June 28, 2023
This is shocking to me but I just receive some outstanding service from Suburban Ford of Waterford. This place must be under new management. I really want to thank my service advisor Alan Sereno outstanding service from Suburban Ford of Waterford. This place must be under new management. I really want to thank my service advisor Alan Sereno for the best experience I have ever had at Suburban Ford of Waterford. As soon as I drove up for service I was greeted by a young man with such a good attitude. It appears Suburban Ford of Waterford has hired some new young people that are anxious to take care of their customers. Great customer service makes me want to come back! Thank you again Alan Sereno and team! More
by smithjro
Employees Worked With
Parker Sereno
June 28, 2023
Check engine light was on on my daughter’s 2018 escape. Got a prompt appointment, service advisor Cassandra was so helpful and kept in touch the whole time. Needed a new engine and within a week of taking Got a prompt appointment, service advisor Cassandra was so helpful and kept in touch the whole time. Needed a new engine and within a week of taking it in, the work was done and my daughter was back on the road. We always feel confident taking our Ford vehicles to Suburban of Waterford! More
by MMB
Employees Worked With
Cassandra
