Suburban Ford of Waterford

The people at this dealership are so friendly and helpful. They make it a pleasant experience. helpful. They make it a pleasant experience. More

Roland Hayes is the absolute gold standard for customer service. He doesn’t just get the job done; he goes above and beyond to ensure my family and I are completely taken care of every single time. His int service. He doesn’t just get the job done; he goes above and beyond to ensure my family and I are completely taken care of every single time. His integrity and work ethic are rare in this industry, and honestly, more service reps should take a page out of his book. Management: Give this man a raise! 5 stars isn't enough for the level of care he provides for customers. More

. Was introduced to Wally, knew what vehicle I wanted to test drive and was interested in. Wally was more than accommodating, super friendly! Ended up working out a lease payment that I was happy with. Work test drive and was interested in. Wally was more than accommodating, super friendly! Ended up working out a lease payment that I was happy with. Worked with Brandan.In credit department also very helpful, and drove out with my new Explorer. Definitely! Ask for Wally nice guy no pressure. And very patient.. More

Sy Dabney is the best. I was looking for the first car for my grandson. Don't get me started about post-Pandemic used car prices... So I had an aggressive price point of $6 I was looking for the first car for my grandson. Don't get me started about post-Pandemic used car prices... So I had an aggressive price point of $6k-$7k. A great Fusion at that price sold right before I got to Suburban Ford of Waterford. Sy was so helpful and showed me the closest option they had. Sadly it was just a little too pricey. He followed up the next day and asked if he could help in any way. I mentioned I found the perfect car elsewhere and he was completely supportive of me finding a good fit. If you need a good new or used car and want to be treated right, stop and see Sy Dabney at Suburban Ford of Waterford! You won't be disappointed! More

Great service and experience from Wally! He was very patient and helpful with my questions very thorough as well! He was very patient and helpful with my questions very thorough as well! More

Excellent Service Experience I recently brought my Ford Bronco in for a recall update, and I want to thank the amazing team who took care of me. The update process itself was taking quite a while, Ford Bronco in for a recall update, and I want to thank the amazing team who took care of me. The update process itself was taking quite a while, but Mike went above and beyond by providing me with a brand-new car to drive, so I wouldn’t have to wait around without transportation. That level of care and consideration meant a lot to me. Derek and Ethan were also extremely helpful, professional, and friendly throughout the whole process. They made sure everything was handled smoothly and kept me informed. All three of them provided excellent customer service and made what could have been a frustrating situation much easier. I truly appreciate their kindness, professionalism, and support. Thank you, Mike, Derek, and Ethan — you were all fantastic! More

Wally worked with my wife a I to find the perfect family car. He went above and beyond to make that happen car. He went above and beyond to make that happen More

Very helpful and fast in responding to calls and massages . Very clear communication and gave me a good price . Very clear communication and gave me a good price More

Knowledgeable and made sure I got the needed services for my vehicle. Treated with respect. Was kind and courteous. my vehicle. Treated with respect. Was kind and courteous. More

I was in the process of purchasing a vehicle from this dealership and had a consistently unprofessional experience. I was informed that I could not view the vehicle in person until a safety inspection was dealership and had a consistently unprofessional experience. I was informed that I could not view the vehicle in person until a safety inspection was completed. I offered to place a deposit to hold the vehicle, but was told this was unnecessary. Over the course of this process, I spoke with four different sales representatives as well as the sales manager. I received multiple calls attempting to schedule a visit, followed by conflicting statements that I could not come in until the dealership was “ready.” On more than one occasion, representatives attempted to re-schedule conversations without realizing they had already spoken with me previously. Despite clearly stating that I was specifically seeking a full-size SUV (a Chevrolet Suburban), the sales manager repeatedly sent listings for subcompact and midsize SUVs, which did not align with my stated requirements. The lack of coordination, inconsistent communication, and failure to respect clearly defined criteria demonstrate poor internal organization and customer handling. Based on this experience, I would not recommend this dealership and do not believe they meet the standards expected of a Better Business Bureau member. More