Suburban Ford of Waterford

Don't buy here after purchasing a Jeep Wagoneer $50000 plus I found the Quality of body work subpar. To start with I unstood the Jeep was in an accident and repaired and price was few thousand just below plus I found the Quality of body work subpar. To start with I unstood the Jeep was in an accident and repaired and price was few thousand just below book. When I arrived it was pouring rain and cold outside, vehicle looked good wet. I also noticed some trim was not right but there was a service bulletin on it through Jeep. Not a problem I'll bring to my local dealer and get it fixed. Signed a deal and left in the dark and rain on a six hour drive home. Next morning wanted to admire my new to me 2024 Jeep with now just over 7000 miles on it. Now a nice morning with the sunshine on it started noticing the horrible body work on the vehicle. The hood, fender and door where loaded with bondo you can even see it's a quarter inch thick in spots. The chrome was all put on with a black sealer gobbing out from under the chrome. The black shiny trim a couple inches wide by door mirror was pounded on with a hammer and dented in about six inches in length. Door seal on top not sealing properly goes from half inch gap in back to less than a quarter in front compared to other door. The bondo is still sticking across where hood, door and fender seems are. The chrome letters have white over spray around them. As far as mechanical the vehicle drivers fine but looks horrible . You can see orange peel on the paint that looks like it was done with a spray can. I called them to make them aware of this they had me talk to the manager who kept telling I accepted this vehicle as is.. I told them a dealer ship of this size I figured they would have pride about the quality of there work. The manager said ,but you signed off on it and we always recommend you have vehicles look at by a professional mechanic and body technician of your choice. She also reminded me that I have a one year manufacturer bumper to bumper warranty left. I said that there not going to fix your poor quality workmanship. She told me the vehicle had passed the mechanical inspection by the state inspector. I said that's great I agree it mechanically works well. My point is the body workmanship is poor quality. It looks bad but operates great. Trying to defend there body shop telling me how great of a job they did on this vehicle telling me she can vouch for there workmanship as I'm standing 5 feet from the vehicle looking at it. On top of it I noticed parts missing like there cover off the fuse box. The noise suppressor / seal by door hinges the upper noise foam between upper inside fender and outer fender. These things I notice while just looking under the hood talking to them. This all less than 12 hours of owning the vehicle. Their defense you should of seen that when you looked at it you signed as is. Basically you bought it we got ya and its your problem not ours anymore. She told me ,We took two months to fix it to get to this point Basically it's mine now. All this while denying what I was looking at couldn't be what I'm seeing . Send us the photos and we'll get back to you. I had sent them the photos before I even contacted them. I told them the pictures where in there possession. Manager said she look at them and get back to and repeated again that it was mechanical inspected by state and sale was as is but she would get back to me after she looked at photos. I NEVER HEARD BACK FROM THEM. I Took vehicle to reputable body shop they laughed about the work and quoted me $7000 to get it right without all the bondo. If you're going to buy from this dealership bring a mechanic and body technician. Just to note Ed the salesman is a good guy. Not sure if he was even aware of body looking like this he didn't want to be out in the cold rain and wind anymore than I wanted to. So much for me thinking a dealership of this size would wanna conduct business this way. More

Kaleb was very easy to work with. He was very patient and knowledgeable. He made purchasing my truck enjoyable. He was very patient and knowledgeable. He made purchasing my truck enjoyable. More

Wally was super helpful and very laid back and no pressure. He was able to answer any question I had and was very personable. Him and Steve in finance made it a very smooth and easy experience! Would pressure. He was able to answer any question I had and was very personable. Him and Steve in finance made it a very smooth and easy experience! Would definitely recommend them! More

The people at this dealership are so friendly and helpful. They make it a pleasant experience. helpful. They make it a pleasant experience. More

Roland Hayes is the absolute gold standard for customer service. He doesn’t just get the job done; he goes above and beyond to ensure my family and I are completely taken care of every single time. His int service. He doesn’t just get the job done; he goes above and beyond to ensure my family and I are completely taken care of every single time. His integrity and work ethic are rare in this industry, and honestly, more service reps should take a page out of his book. Management: Give this man a raise! 5 stars isn't enough for the level of care he provides for customers. More

. Was introduced to Wally, knew what vehicle I wanted to test drive and was interested in. Wally was more than accommodating, super friendly! Ended up working out a lease payment that I was happy with. Work test drive and was interested in. Wally was more than accommodating, super friendly! Ended up working out a lease payment that I was happy with. Worked with Brandan.In credit department also very helpful, and drove out with my new Explorer. Definitely! Ask for Wally nice guy no pressure. And very patient.. More

Sy Dabney is the best. I was looking for the first car for my grandson. Don't get me started about post-Pandemic used car prices... So I had an aggressive price point of $6 I was looking for the first car for my grandson. Don't get me started about post-Pandemic used car prices... So I had an aggressive price point of $6k-$7k. A great Fusion at that price sold right before I got to Suburban Ford of Waterford. Sy was so helpful and showed me the closest option they had. Sadly it was just a little too pricey. He followed up the next day and asked if he could help in any way. I mentioned I found the perfect car elsewhere and he was completely supportive of me finding a good fit. If you need a good new or used car and want to be treated right, stop and see Sy Dabney at Suburban Ford of Waterford! You won't be disappointed! More

Great service and experience from Wally! He was very patient and helpful with my questions very thorough as well! He was very patient and helpful with my questions very thorough as well! More

Excellent Service Experience I recently brought my Ford Bronco in for a recall update, and I want to thank the amazing team who took care of me. The update process itself was taking quite a while, Ford Bronco in for a recall update, and I want to thank the amazing team who took care of me. The update process itself was taking quite a while, but Mike went above and beyond by providing me with a brand-new car to drive, so I wouldn’t have to wait around without transportation. That level of care and consideration meant a lot to me. Derek and Ethan were also extremely helpful, professional, and friendly throughout the whole process. They made sure everything was handled smoothly and kept me informed. All three of them provided excellent customer service and made what could have been a frustrating situation much easier. I truly appreciate their kindness, professionalism, and support. Thank you, Mike, Derek, and Ethan — you were all fantastic! More

Wally worked with my wife a I to find the perfect family car. He went above and beyond to make that happen car. He went above and beyond to make that happen More