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Suburban Ford of Waterford
Waterford, MI
1,181 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,181 reviews
May 03, 2023
The tech was patient, clear with her explanation and and very positive. It was a good positive experience. very positive. It was a good positive experience. More
by gorhamhrc
May 03, 2023
Matt Zmick was my slaesman and did a great job. He delivered the car to my house. Also set up a lot of the electronics. He was very professional and did a great job. He delivered the car to my house. Also set up a lot of the electronics. He was very professional and did a great job. More
by ffhhroman
Employees Worked With
May 03, 2023
After five attempts to get through to the service department to pick up my car, my husband was able to finally talk to someone to get it paid for after hours pick up. When I picked up my car the pane department to pick up my car, my husband was able to finally talk to someone to get it paid for after hours pick up. When I picked up my car the panel from the drivers side was laying on the floor on the passengers side and my car hadn’t received a courtesy wash. I felt that the service had been rushed, and not by me! Hopefully it was done correctly. More
by pattymint22
Employees Worked With
April 29, 2023
Everything was handled in a friendly, prompt, and professional manner. It was much easier than I expected. professional manner. It was much easier than I expected. More
by drh70
April 28, 2023
James Marchetti at Suburban was extremely helpful in helping me out with the Fusion I picked. He made the process as easy and hassle-free as possible. Thanks a lot! helping me out with the Fusion I picked. He made the process as easy and hassle-free as possible. Thanks a lot! More
by Nadeem Noor
Employees Worked With
April 28, 2023
I brought my motorhome in for an oil change a couple of days ago. I was surprised they changed the oil out in the parking lot. I don't think that gives the best outcome. They also only put in 6 quarts of o days ago. I was surprised they changed the oil out in the parking lot. I don't think that gives the best outcome. They also only put in 6 quarts of oil. (It takes 7 quarts) This is the first time I have been disappointed in the service I received. More
by robertstockwell
Employees Worked With
Aaren Bates
April 28, 2023
Brien in the service department did a great job of assisting me to service a recall item and getting service for oil leak. He kept me informed during the service and was very sincere. assisting me to service a recall item and getting service for oil leak. He kept me informed during the service and was very sincere. More
by john.schiffeneder
Employees Worked With
April 27, 2023
Been dealing with Suburban for many years. Dana Waxler ALWAYS takes good care of us! Dana Waxler ALWAYS takes good care of us! More
by Sue Scarbrough
April 27, 2023
Been to lots of Ford dealers and have owned dozens of Fords in my life. But I will never go back to Suburban Ford of Waterford again. They were very rude and would not show me the car I wanted to see. T Fords in my life. But I will never go back to Suburban Ford of Waterford again. They were very rude and would not show me the car I wanted to see. They didn't suggest another car and the salesman walked away from me. More
by dvantong
Employees Worked With
unknown
