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Suburban Ford of Waterford
Waterford, MI
1,198 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,198 reviews
April 22, 2023
Sales is great, Joe is a very helpful & nice guy! Had a really easy & great experience! Had a really easy & great experience! More
by Liv.newberry
Employees Worked With
April 21, 2023
Everyone here is willing to help and make sure your needs are met. The employees all asked if I needed anything and made sure I had been helped are met. The employees all asked if I needed anything and made sure I had been helped More
by Tstone220
April 20, 2023
Trevor is awesome! He's efficient, patient, and easy to talk to. He answered all our questions. He's efficient, patient, and easy to talk to. He answered all our questions. More
by Jmjuras
Employees Worked With
April 20, 2023
Service department did not update FordPass. It’s telling me to schedule maintenance. Who is supposed to do that. Otherwise service was fine. It’s telling me to schedule maintenance. Who is supposed to do that. Otherwise service was fine. More
by Edmyers1120
April 20, 2023
I am a repeat buyer from Lou Stoll, and Suburban Ford. Lou is really great. He’s super helpful and will work hard to make sure it’s a successful purchase. I can’t tell you how much I appreciate Lou’s hone Lou is really great. He’s super helpful and will work hard to make sure it’s a successful purchase. I can’t tell you how much I appreciate Lou’s honesty and integrity, and would happily buy another car from him next time. This dealer’s cars are priced very fairly and they do a lot of business. No, they do not ever hold cars. Don’t even bother asking. If you see one you like and it’s priced well, you need to get yourself down there. I appreciate the fair pricing. They can be a little difficult about things that don’t really matter in the end, like fussing about what kind of check or payment method you use, but Lou will help you out. It can also be a bit time consuming to finalize everything, but that’s pretty normal. All in all, I will definitely be back to work with Louie again. More
by S
Employees Worked With
Lou Stoll
April 18, 2023
It's not there fault that Ford had Spain and UK crap engines in 2021 for hybrid Escapes engines in 2021 for hybrid Escapes More
by Liz
Employees Worked With
Other Employees :
Ashley Charlebois, Jailen Gills
April 17, 2023
Honest and fair. Prompt analysis of the problem and speedy resolution. Ready when promised. Will return Prompt analysis of the problem and speedy resolution. Ready when promised. Will return More
by philabbott1949
Employees Worked With
April 17, 2023
Steve Scarpaci was excellent as our salesman. Signing the final paperwork with the financing department took longer than expected since this was a cash sale. i would give the sales department an Signing the final paperwork with the financing department took longer than expected since this was a cash sale. i would give the sales department an A+ and the finance a C-. More
by dave
Employees Worked With
April 14, 2023
Ethan was the honestly the best service rep I have ever dealt with at a dealership. Please make sure you are actively working on retaining him as an employee if you agree. dealt with at a dealership. Please make sure you are actively working on retaining him as an employee if you agree. More
by Susann Muirhead
Employees Worked With
Ethan Huggins, Michael Stoijadinov
