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Suburban Ford of Waterford
Waterford, MI
1,182 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,182 reviews
April 26, 2022
Worked with Roland on a warranty issue on 4/21/2021, as of this date 4/26/2022 still has not ordered the warranty part nor has he ever called my back from voice messages left on his phone. Would recommend of this date 4/26/2022 still has not ordered the warranty part nor has he ever called my back from voice messages left on his phone. Would recommend someone else, Dave is usually very good. More
by moranm
Employees Worked With
March 31, 2022
Ed Rogin was knowledgeable, friendly, and honest. He made the car buying process so easy and simple. I was also able to find the best price and rates for my vehicle with the wonderful help of the fin He made the car buying process so easy and simple. I was also able to find the best price and rates for my vehicle with the wonderful help of the finance team. Signing contracts was convenient with my documents uploaded and given to me on a flash drive (Nice touch!). No endless rounds of paperwork No back and forth haggling No frustration 100% Highly Recommend! More
by mstiffanys
Employees Worked With
March 28, 2022
Extremely disappointed with our experience in attempting to purchase a used vehicle at this business and working with Jordan. We put a deposit down on the vehicle until an inspection was completed by the B to purchase a used vehicle at this business and working with Jordan. We put a deposit down on the vehicle until an inspection was completed by the BMW dealership. After inspection it was deemed the vehicle required $9,000 in repairs (inspection by Suburban Ford was subobtimal). When requesting our credit card be refunded the $500 deposit which we originally were told would not be an issue if problems were found on inspection, Jordan said we had to appear in person at the dealership to process the refund. This was not indicated at the time of the deposit. When my husband told him this was very inconvenient and would involve more than an hour of driving for us, Jordan's response was "Well, I just wasted 3 hours on you". Unprofessional. I would not recommend. More
by mhartman
Employees Worked With
Jordan Gray
March 27, 2022
This dealership is hands down the best around everyone is so friendly and helpful. I’ve been dealing with Laurie Moses since 2012. Just bought my dream truck 2022 F-150 XLT. Laurie is so outgoing and persona so friendly and helpful. I’ve been dealing with Laurie Moses since 2012. Just bought my dream truck 2022 F-150 XLT. Laurie is so outgoing and personable she treats every customer as if they are her only customer of the day making your buying/leasing process seem less. She will help you pick out and get what you want and if she doesn’t have it she will find it. You can’t go wrong. As I have said for yours Laurie doesn’t make a sale she makes a friend and a returning customer. More
by Matty620
Employees Worked With
Other Employees :
David Deckard, John Duley, Liam Tuohy, Roger Raak, Tim Snell
March 23, 2022
I have been doing business with this dealership for years. Always go out of their way to help me get the vehicles that I need not only for my personal needs but my business as well. years. Always go out of their way to help me get the vehicles that I need not only for my personal needs but my business as well. More
by sleblanc48
Employees Worked With
March 20, 2022
Really! !!!, 2month wait to look at transmission issue on my new Edge. Totally unsatisfactory for a vehicle with 3800 miles. !!!, 2month wait to look at transmission issue on my new Edge. Totally unsatisfactory for a vehicle with 3800 miles. More
by Tom
Employees Worked With
Did not catch the name
March 17, 2022
I have worked with George for many years leasing a new Ford every 2 years. George has always been very helpful, listens to what I am interested in getting, and not bothering me with a lot of nonsense. I Ford every 2 years. George has always been very helpful, listens to what I am interested in getting, and not bothering me with a lot of nonsense. I would recommend him to anyone looking to work with a sales person that is not pushy or tries to well you something you don;t want or can't afford. This time I had to get out of my lease early as I can't no longer drive due to the inability to walk. George assisted me in every way possible as I am in a rehab center and the car is at home. As I have a lot of things to handle right now I really appreciate George's assistance. I will miss working with him. Some one is getting a great Edge with less than 4000 miles on it, enjoy. Lynda Schober More
by jolyn43
Employees Worked With
March 11, 2022
Always a great experience when working with Bill and suburban ford of Waterford! Couldn’t be more please with our experience! suburban ford of Waterford! Couldn’t be more please with our experience! More
by Gabbyzatell
Employees Worked With
March 07, 2022
They do not respond to answer anything at all. When you request info from them, they merely send back their generic computer generated response. 3 times I have asked the same question and no respo When you request info from them, they merely send back their generic computer generated response. 3 times I have asked the same question and no response over a two week period. They are sad. More
by Denny
Employees Worked With
Did not deal with anyone,- no response
