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Suburban Ford of Waterford

Waterford, MI

4.2
1,123 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford. "Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles. Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. 2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area. Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd. CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing". Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice. Professional, customer-focused management team - Our General Mana
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6975 Highland Rd

Waterford, MI

48327

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Showing 1,123 reviews

November 23, 2020

I didn’t end up purchasing with them but the experience was nice and I felt like Phillip gave me an honest price for the vehicle I was interested in. More

by Aeddie1127
Recommend Dealer
Yes
Employees Worked With
Phillip Conyer
Nov 30, 2020 -

Suburban Ford of Waterford responded

We appreciate your positive review about your recent experience with us!

November 21, 2020

Laurie is hands down the best salesperson I have ever worked with. No tricks or sleight of hand! She knows what you want and finds it! Personable and trustworthy( not to mention beautiful). More

by Suebooboyce1957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Moses
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Suburban Ford of Waterford responded

We hope to be of service to you again in the future. Best wishes, Suburban Ford of Waterford

November 20, 2020

Honestly I can say at the beginning every was great but after I payed 13,500 dollars down payment and signed my name everything changed car started giving me a few problems two weeks from buying it contact More

by Sekanieast
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Karen Cottrill
Jan 13, 2021 -

Suburban Ford of Waterford responded

We're disappointed to hear of the negative experience you had at our location.

November 18, 2020

Very kind and attentive! Definitely has the customer in mind and what their wants and needs consist of. Without a doubt one of my better dealership experiences. Thx! More

by Nonye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Conyer
November 11, 2020

One of the best car salesman I have had the pleasure of working with! He broke the mold of the stereotypical sales person we have all become accustomed to. The process was smooth, I was kept in the loop More

by Devon Peters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Marchetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2020

James was a great guy to work with clean dealership and tons of products to choose from if you don't find the right one the first time. When it got to signing paper work. I felt as though the finance d More

by Caebs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stefan Sackett
2.0
This rating includes all reviews, with more weight given to recent reviews.
James Marchetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Suburban Ford of Waterford responded

Caebs, we are glad we could help!

November 05, 2020

Stefan was FANTASTIC. Made the entire Purchase Process quick and easy and was very clear with all warranty options and loan terms! He was also very personable and happy to help! More

by Dturner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stefan Sackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Suburban Ford of Waterford responded

Thanks again for taking the time to leave us this information about your recent visit. Take care!

November 03, 2020

Wanted to say what an excellent experience I had with the finance manager at Suburban Ford Waterford Stephen, thank you for making this experience amazing and so quick and what seemed to be on my end easy. T More

by heaven70tja
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stefan Sackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Suburban Ford of Waterford responded

We appreciate your positive review about your recent experience with us!

November 02, 2020

Always have a great experience. Leave feeling knowledgeable and satisfied every time. The people who work at Suburban Ford of Waterford are genuine and honest, and always have the best of intenti More

by Champagne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Rogin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roland.
Nov 30, 2020 -

Suburban Ford of Waterford responded

Hi Champagne, thank you so much for your positive comments about Suburban Ford of Waterford!

November 02, 2020

Liam did not treat me well when turning my leased vehicle in. I was told one thing and then was charged another for the minor damage to my vehicle. He was very condescending to me when I inquired about the d More

by fordcustomerforlife
Recommend Dealer
Yes
Employees Worked With
Liam Tuohy
Nov 30, 2020 -

Suburban Ford of Waterford responded

We appreciate your positive review about your recent experience with us!

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