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Suburban Ford of Waterford
Waterford, MI
1,181 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,181 reviews
August 21, 2021
After several dealerships failed to help me out with me new purchase. I went to Suburban Ford & Tom Tatu. Tom made the process so easy, I forgot I was purchasing a vehicle. He listened to what we wanted new purchase. I went to Suburban Ford & Tom Tatu. Tom made the process so easy, I forgot I was purchasing a vehicle. He listened to what we wanted in a vehicle and delivered. Within 2 hours I had my vehicle and was driving off the lot. Love the new F150 Thank you Tom Tatu 5 stars isn't enough for you... More
by honeybiscuit12
Employees Worked With
Tom Tatu
August 20, 2021
Very open and honest. Steve was great to work with, low pressure and kept our interests at the forefront. They followed through on all their commitments. pressure and kept our interests at the forefront. They followed through on all their commitments. More
by Josh
August 20, 2021
We easily purchased the Ford Edge we wanted. Steve showed us how to navigate all the different screens to get the car set up the way we wanted. He is friendly and knowledgeable! showed us how to navigate all the different screens to get the car set up the way we wanted. He is friendly and knowledgeable! More
by pawloske
Employees Worked With
August 11, 2021
Mr. Ed Rogin responded to my inquiry with excessive friendliness and relevant information. Based on my interaction with him I am inclined to follow up further at the time my need to acquire a vehicle b friendliness and relevant information. Based on my interaction with him I am inclined to follow up further at the time my need to acquire a vehicle becomes acute. Ed is apparently a convivial and highly intelligent professional. More
by dtpomeroy
Employees Worked With
August 05, 2021
Mr. Hayes is the type of professional car advisor that all dealerships look for when they value the customer experience. I needed my suv serviced and Mr. Hayes located all the information to determine the all dealerships look for when they value the customer experience. I needed my suv serviced and Mr. Hayes located all the information to determine the work needed on the vehicle and he attached all discounts that I qualified for resulting in a truly relaxing dealer experience. I’m definitely switching my business to this dealership all because of the wonderful experience and professionalism shown by Mr. Hayes and the entire team. Outstanding More
by Medavis06
July 28, 2021
Louie at Suburban Ford of Waterford was a Rockstar! I found my "dream car" online and made one phone call and eventually drove it home yesterday. The rest of the Team from Liam, to Nick to Tina and so ma found my "dream car" online and made one phone call and eventually drove it home yesterday. The rest of the Team from Liam, to Nick to Tina and so many others made my experience and pain free. I even took my 9 year old daughter to their impeccable showroom. It was a great experience for her as well as for me. Suburban Ford of Waterford will be my car buying home for some time to come. More
by SPS ONE
Employees Worked With
Lou Stoll
July 17, 2021
Stopped this morning to have my wipers fixed (won’t stop), I was told it would be 6 days before they could even look at the problem. Been going there for years, not inclined to go back. I know workers stop), I was told it would be 6 days before they could even look at the problem. Been going there for years, not inclined to go back. I know workers are hard to find, but a decent pay scale solves most problems. More
by Wfhunt71
Employees Worked With
Eric Brown
July 12, 2021
After receiving a notice letting me know that the parts were in for a safety recall on my wife's vehicle I scheduled a appointment online. When I pulled into the service center there must have been five em were in for a safety recall on my wife's vehicle I scheduled a appointment online. When I pulled into the service center there must have been five employees sitting at decks. The last one acknowledged me and took my info. He then took me into another room where someone else was going to help me. This person told that the parts were on back order. I asked why they didn't tell me this when I scheduled the appointment. His response was "you scheduled your appointment online and we don't see that". Why couldn't the first person tell me that. I received two texts and two emails reminding of appointment. One let me know of Kiosk's for self check in. So now it takes two employees or a computer to check you in and no one looks at incoming orders. More
by brynnthomas
Employees Worked With
unsure
July 05, 2021
Appreciate John Duley with his help on my Bronco reservation. Very responsive and look forward to the purchasing process when time comes. Great support team for my Transit work vehicle as well. reservation. Very responsive and look forward to the purchasing process when time comes. Great support team for my Transit work vehicle as well. More
by bill@techdesigninc.net
Employees Worked With
John Duley
