Suburban Mazda of Troy

Want a Mazda, Reeven Sana is your man! Just relocated from Mexico a couple of months ago, tried different dealers and dealt with different salesman and most of them did not show that enthus Just relocated from Mexico a couple of months ago, tried different dealers and dealt with different salesman and most of them did not show that enthusiasm of convincing me to buy their brand, that trend hit a stop after we met Reeven. Knowledgeable, friendly and most important he assisted me through the whole process making it hazzle free. By the way, he got me a great deal also! He exceeded my expectations on what customer service means. I'm a happy driver of a Mazda CX-5. More

Suburban Mazda I recently leased a Mazda 6 and Derrick Walker was agreat salesman. He was professional, effecient, and knowledgeable about the Mazda. This is our 3rd I recently leased a Mazda 6 and Derrick Walker was agreat salesman. He was professional, effecient, and knowledgeable about the Mazda. This is our 3rd Mazda but the first one from the Suburban Collection. Overall, the experience was the best! His follow-up is excellent and I love that he will coordinate my service appointments too. More

Amazing Reeven was my salesperson and he was very knowledgeable. I highly recommend this team to anybody looking for a very professional and friendly team. Th Reeven was my salesperson and he was very knowledgeable. I highly recommend this team to anybody looking for a very professional and friendly team. Their finanace guy is also amazing. More

Great Experience - Love my new Mazda CX5 I want to thank Doug St. Louis and Suburban Mazda of Troy. They are very friendly and easy to work with, this is my 2nd Mazda CX5 through Suburban M I want to thank Doug St. Louis and Suburban Mazda of Troy. They are very friendly and easy to work with, this is my 2nd Mazda CX5 through Suburban Mazda of Troy and they have a loyal customer in me, I will keep going back. Doug St. Louis is a great salesman, very knowledgeable about Mazda vehicles, he is a true asset to the dealership. More

Love my new Mazda CX-5 Bought a new Mazda CX-5 last week at Suburban Mazda of Troy and the experience was the best I've ever had buying a new car. Doug St.Louis was a great Bought a new Mazda CX-5 last week at Suburban Mazda of Troy and the experience was the best I've ever had buying a new car. Doug St.Louis was a great salesperson to work with, very knowledgeable and never tried to push me into anything I didn't want. He let me test drive a couple of cars by myself and even encouraged me to take a car home and drive it to work the next day. I absolutely love my new car. Thanks again to Doug and Suburban Mazda of Troy. More

Excellent service! I have been interested in the Mazda6 since the auto show. At the end of March, my husband and I took a ride to see what Suburban had in their lot and I have been interested in the Mazda6 since the auto show. At the end of March, my husband and I took a ride to see what Suburban had in their lot and possible take a test drive. We still had a few months left of my lease, so we weren't expecting to get a new car. Derrick saw us when we walked in and asked what I wanted in the car. He wasn't pushy to make the sale at all. That I believe was the main deciding factor. Derrick was very helpful and found us the best deal. He was able to take my lease and we drove off in the new car within a couple of hours. If it wasn't for him and his hard work, I wouldn't be in the car I love! More

Best buying experience This isn't my first time buying a car, but has been by far my best experience. Mike Dugan went above and beyond in all areas, even getting me the best This isn't my first time buying a car, but has been by far my best experience. Mike Dugan went above and beyond in all areas, even getting me the best financing available as of that day! I don't like to feel pressured at a car dealership, and this experience was anything but. The whole staff is friendly and personable, knowledgeable, and determined to find you the best possible deal. I would happily purchase from them again and highly recommend them to others. More

Friendly, easy, helpful I had a great time at this dealership. I bought my first new car and it could not have went better. Doug made the whole process easy and enjoyable. I had a great time at this dealership. I bought my first new car and it could not have went better. Doug made the whole process easy and enjoyable. More

Great buying experience Doug St.Louis was great!!! He'd pull the 5-star rating for the dealership for me here. He really went above and beyond in helping me to purchase my ne Doug St.Louis was great!!! He'd pull the 5-star rating for the dealership for me here. He really went above and beyond in helping me to purchase my new car. As soon as I walked in, I felt comfortable and didn't have any worry about overpaying or getting roped into a bad deal. He took the time to let me test drive it and then bring my family back to check it out as well. There was never any sense of rush, and he was able to easily answer every question - super knowledgeable about the cars. When it came to purchasing the car, he went out of his way checking into every option to get me the best price possible. I would recommend him to anyone! On the other hand... I also worked with Melissa in finance - and I pulled the rating down to 4 stars because of her. I found her to be rude and a little unprofessional. She made a bit of small talk when we walked over to her office, and upon learning a personal life detail, her response was "shut up!!" Yes I know this is silly and a joke, but we aren't in middle school anymore, please try not to have that be a response to something a customer says. My main issues with her were that while we were filling out paperwork, she screamed for the salesman out in the sales area while sitting in her chair. Multiple times. I found this not only a bit rude to your customers, but also disrespectful to your salesmen. Is it really that difficult to get up, walk out, and speak to them like they are your co-workers? After she explained some of the warranty packages available for purchase, I declined to buy one - and afterwards her attitude completely changed. She was short and a bit impatient. Overall this was a great car-buying experience and I will recommend it, there are just a couple of small things that could've knocked it out of the park. More

Excellent leasing experience! Just leased a Mazda CX-5 and am thoroughly happy with both this beautiful car and my salesperson mike Dugan. Mike was upfront with various printed out Just leased a Mazda CX-5 and am thoroughly happy with both this beautiful car and my salesperson mike Dugan. Mike was upfront with various printed out leasing options, helped me think through some choices I e whether to prebuy more miles. He was considerate, very friendly, on time with our appointment, and all around very pleasant to deal with. Mike arranged for Mazda to buy out the remainder of my old lease on a ford and made part of the transaction totally easy and straightforward I also want to commend Melissa in the finance dept. I have leased many cars over the years and this was my best expetience. Melissa was very helpful, clear, patient with all my questions All around good transaction with her! So thank you suburban Maxda. I look forward to years of good experiences Ahead! More