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Suburban Mazda of Troy

Troy, MI

4.2
169 Reviews
About The Suburban Collection The Suburban Collection based in Troy, MI, offers an array of automotive solutions to retail and industry customers throughout Michigan. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 35 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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1794 Maplelawn Dr

Troy, MI

48084

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Showing 147 positive reviews

December 18, 2017

Great Experience w/ Doug StLouis and Suburban Mazda of Troy I called with a car and reasonable deal in mind. By the time I got there the car was ready and waiting, as was the paperwork. I was treated as a cus More

by davidamccormick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug St.Louis, Douglas St.Louis
Jan 07, 2018 -

Suburban Mazda of Troy responded

Thanks for the feedback! We’re glad you had a great experience with us! Looking forward to your next visit!

October 16, 2017

good. helpful and nice, fixed my problems. joe claiborne was a great salesman. i love my car. i don't believe in warranty's though. warranty's don't help. More

by haileyfinnen
Recommend Dealer
Yes
Employees Worked With
Joe Claiborne
Oct 23, 2017 -

Suburban Mazda of Troy responded

Thank you for your valuable feedback. Customer service & satisfaction is always our top priority, and we're sorry to hear that your recent experience with us did not meet those standards. If you would like to speak further we may be able to rectify the situation. Please contact our Nissan Vehicle Manager, Don Poley, at 248-649-2300 or dpoley@suburbancollection.com at your earliest convenience.

October 03, 2017

Friendly Service James Sirr was a great sales person. We arrived late in the day to test drive a vehicle I found online. I liked the vehicle but I didn't love it. Desp More

by 2014mazda3
Recommend Dealer
Yes
Employees Worked With
James Sirr
Oct 06, 2017 -

Suburban Mazda of Troy responded

Thanks for the great feedback! Customer service & satisfaction is always a top priority, and we're glad to hear that you had a positive experience with us!

September 27, 2017

Best Sales & Service Departments Doug St. Louis is the best xxxx sales person I've had the pleasure to meet and deal with! John in service has been great as well. Suburban Mazda has t More

by jimmyt00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug St.Louis, John in Service
Sep 29, 2017 -

Suburban Mazda of Troy responded

Thanks for the great feedback! Customer service & satisfaction is always a top priority, and we're glad to hear that you had a positive experience with us! Looking forward to your next visit!

September 04, 2017

Excellent!!! The best sales service I ever had, that was the decision maker for me to decided to buy my Mazda 3 there, a hassle free experience, friendly and easy More

by OscarRRR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug St.Louis, Douglas St.Louis
Sep 29, 2017 -

Suburban Mazda of Troy responded

Thanks! We're looking forward to your next visit!

July 20, 2017

Great Place This is one of the best dealerships I've had the pleasure of doing business with. From the moment I walked in the staff was extremely courteous and at More

by Brandinn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug St.Louis, Douglas St.Louis
Jul 30, 2017 -

Suburban Mazda of Troy responded

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience. We look forward to serving you again!

June 01, 2017

Great friendly service The best sales and service I have ever received, The car is better than the Accord and Camry. I will be buying more Mazda's in the future. More

by Motto59876
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug St.Louis
Jun 03, 2017 -

Suburban Mazda of Troy responded

Thank you! We’re looking forward to working with you again in the future!

July 12, 2016

Excellent service from the dealer and Mazda I want to thank the service team and Mazda for making a recent service issue as painless as possible. The sunroof switch on my car failed 700 miles ou More

by johnboyjrw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adday Sitto, The female service representative was the best!
Jul 13, 2016 -

Suburban Mazda of Troy responded

John, it’s great to hear that our service rep was able to turn your Mazda sunroof troubles into a painless and positive experience. We hope to serve you again for any of your other vehicle maintenance needs.

June 30, 2016

New Mazda 3 Derrick Walker has helped us twice now with leasing a new Mazda at Suburban Mazda. We couldn't be happier with his helpful and professional service a More

by SHerk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Walker, Derrick Walker
Jul 01, 2016 -

Suburban Mazda of Troy responded

Thank you for being our valued customer, we are grateful to have the pleasure of serving you. It’s great to hear Derrick met all of your car shopping expectations new Mazda 3. We look forward to working with you again in the future for all of your vehicle maintenance and car shopping needs.

June 27, 2016

Awesome Experience. Doug St.Louis is the agent that did all possible to got the car I want in the time I need, as an immigrant worker is hard to get a credit, but Doug ge More

by jcmochis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug St.Louis, Douglas St.Louis
Jun 27, 2016 -

Suburban Mazda of Troy responded

We are happy you had such a great experience with Doug at our Mazda dealership. Customer service is our number one priority and we look forward to serving you again in the future.

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