Suburban Mazda of Troy

Sales and finance staff super friendly and knowledgeable. They seem to put us first - very attentive to our needs. They seem to put us first - very attentive to our needs. More

I was a service customer at this dealership since I moved here from Colorado which has always been professional My salesman Karon was extremely knowledgeable and guided me thru the entire buying process done here from Colorado which has always been professional My salesman Karon was extremely knowledgeable and guided me thru the entire buying process done online. I picked up my car and this was the first time I had seen the car in person. Karon coordinated my selection and loan process very smoothly and I would recommend Karon to my friends and associates. He is a valuable asset for Mazda of Troy. I am very pleased. More

Dealer was flexible to my schedule and helped me test out two cars. Had a great experience through the whole process working with KaRon and Jesse. Both made sure I was informed throughout! two cars. Had a great experience through the whole process working with KaRon and Jesse. Both made sure I was informed throughout! More

Aidan was a pleasure to work with. He was kind from the moment I walked into the dealership to take a test drive, and he was helpful with all of my questions on features, pricing, and He was kind from the moment I walked into the dealership to take a test drive, and he was helpful with all of my questions on features, pricing, and how to proceed with the purchase. I never felt pressured, and I knew Aidan was working hard to help me get the right deal for the vehicle I was interested in. Following the purchase, he followed up with me a couple times via text to make sure I was pleased with my purchase and to see if I had any concerns. I would recommend Aidan to anyone looking to purchase a vehicle at Suburban Mazda of Troy and would gladly do business with him again. A great experience! More

Kaleb was my assigned Sales Consultant when I came into Suburban Mazda Troy to test drive a CX-50 hybrid. He did a great job of explaining the different trim levels and advantages and disadvantages of gas Suburban Mazda Troy to test drive a CX-50 hybrid. He did a great job of explaining the different trim levels and advantages and disadvantages of gas vs. hybrid. He was very up front and transparent about the pricing of my trade in as well as what it would cost to lease the car. I commend him for his cool and calm demeanor in what can be a very stressful time for car buyers. Excellent things to say about the Sales Department as they were friendly and went above and beyond to make my car leasing experience a good one. The Sales Manager was the most understanding of the crew who provided me with my credit report / score and presented me with the best deal possible. My leasing the CX-50 would not have been possible without his help. I would revisit the Financing process though. There were a lot of optional add on protections that were presented when signing the paperwork that made me feel pressured to commit to a higher monthly payment than originally anticipated. Jesse was super nice and it is part of his job to make the options available, but the associated pricing was not very practical or realistic. By that I mean, my lease payment would have doubled if I had picked the most comprehensive optional protection package, which seemed to be too much to ask and was completely overwhelming to me at the time. This is the 5th car I have gotten through the Suburban Collection in Troy (three at Hyundai and one at Honda) and I am looking forward to enjoying my new car in the years ahead. All the staff that I interacted with were genuinely interested in trying to help me get into a new car and treated me with respect. They have a really nicely designed office space and a fancy coffee maker there! I would highly recommend visiting this dealership for your next vehicle. More

The entire process from start to finish was so easy and comfortable. It truly was a great car buying experience. comfortable. It truly was a great car buying experience. More

Marcela was friendly, knowledgeable, and dedicated; going above and beyond to meet our needs effortlessly. above and beyond to meet our needs effortlessly. More

We were helped by Karyssa, one of the most knowledgeable car people i’ve ever met, She knows her product !! Her follow up , concern and help, awesome ! car people i’ve ever met, She knows her product !! Her follow up , concern and help, awesome ! More

My experience here was great! I was looking for a long term reliable car. I found some CPO Mazda 3s and CX-30s on Carfax. I had narrowed it down to Mazda. They have longevity, bet I was looking for a long term reliable car. I found some CPO Mazda 3s and CX-30s on Carfax. I had narrowed it down to Mazda. They have longevity, better standard safety features (all newer Mazdas come with blind spot monitoring and rear cross traffic alerts), SKYACTIV transmission over CVT, and a faster 2.5L engine in newer models. Overall, it was the best bang for my buck. Every time I came in, I was greeted immediately and taken to a desk. I worked with Mohammed Debs who was very knowledgeable, thorough, and approachable. He compared the info, prices, and Carfaxes of multiple cars for me. I was informed about both his and other’s experiences with different models. When it came to test driving, he pulled up and started the car for me, and thoroughly explained the many features. When I returned, he came out to escort me back. He offered to save the car for me until I could buy it in a few days. He said to call ahead a few hours at any time, and he would have it detailed and ready. We returned to seal the deal. We went over the total breakdown. He told me about the best financing options and the warranties. Moreover, he was even able to have his manager give me a small discount. As it turns out, he had already filed with my insurance and printed it out for me. You could clearly tell he was highly experienced at his job, which made the whole process a breeze! More

Great staff, communicated with me through all of my questions. Stayed engaged. Very positive experience. questions. Stayed engaged. Very positive experience. More