Suburban Nissan of Troy - Service Center

Pathetic Piece of xxxx! They sell you xxxxxxxx, you get xxxxxxxx service and everybody is looking to squeeze money out of your pocket! I have canceled my extended warranty co They sell you xxxxxxxx, you get xxxxxxxx service and everybody is looking to squeeze money out of your pocket! I have canceled my extended warranty coverage for the nissan altima (used) and it has been 4 months and nothing is done about giving my money back. I have sold that vehicle and I still pay for the extended warranty. How does it make sense? I have been literally harassed by the dealer. I have made numerous trips down to the dealership but to no avail. They just dont want to give you your money back. No such delay while taking money from me huh?!?! I call from my cell phone and that dealer will not pick up my calls ever, which forces me to make that trip down. I call from a different unknown number and he picks it up on the 2nd ring, only to know that it is me bothering him again! Piece of xxxx, I strongly recommend not to deal with such losers! It is like I have to beg for my own money. Ridiculous treatment of customers! More

Friendly service I feel confident that when I bring my car to you the work will be done properly. Amir is always very friendly and he hustles. I would definitely recom I feel confident that when I bring my car to you the work will be done properly. Amir is always very friendly and he hustles. I would definitely recommend your dealership. More

Service I've been going to this dealership since 2009, and have had nothing but good experience with their service. This visit was exceptionally quick and I w I've been going to this dealership since 2009, and have had nothing but good experience with their service. This visit was exceptionally quick and I was out the door in no time. More

Excellent service visit We came in for an oil change & Chris was able to get us in & out in a very short time! He was very professional & informative. Excellent service exper We came in for an oil change & Chris was able to get us in & out in a very short time! He was very professional & informative. Excellent service experience! More

Splendid Service department under Chris Lange When I complained about the price of parts that had been installed at a service man's recommendation, the Service Manager, Chris Lange, called me and When I complained about the price of parts that had been installed at a service man's recommendation, the Service Manager, Chris Lange, called me and asked me to come back. He made sure that I was happy with the work done, and reduced the price. This dealership has always served me very satisfactorily, both sales and service, for the past ten years. More

Great service Melanie is absolutely wonderful. She answered all of my questions and provided excellent customer service. She genuinely shows care and is very knowl Melanie is absolutely wonderful. She answered all of my questions and provided excellent customer service. She genuinely shows care and is very knowledgeable. Thank you! More

The short story is that the Nissan service lied about a part being broken when in reality it wasn't. They tried to sell me on approx $1150 of work, when all I really needed was a 68 cent seal. Continue re part being broken when in reality it wasn't. They tried to sell me on approx $1150 of work, when all I really needed was a 68 cent seal. Continue reading for a true account of how my friend saved me all that money, and the guys at Nissan got caught in a lie. They tried to scam me - BEWARE! I have a Xterra and I noticed it was leaking coolant. I took it to Nissan for service and showed them where I saw it lightly spraying, which was by the throttle body. This is where I met Brett Einheuser. He called me the next day and informed me the throttle body needed to be replaced and the cost would be approx $1150. At this point I reached out a friend of mine who had worked on cars in the past to see if this was a common problem. He informed me that it could be a couple different things and to find out exactly what was wrong with the part. I called Brett back and he informed me that the hose was disconnected and they couldn't connect it due to corrosion which had caused a break on the part the hose connected to. When I asked if the hose could be connected, he said something about plastic and metal and how 9 times out of 10 when fixed would need to be replaced anyway. When I explained this to my friend, he had a plan to reconnect the hose so I picked up the car, went to my friend's garage and popped the hood. In just a couple of minutes, we found out that all the hoses were still connected and the leak actually was coming from the bottom of the throttle body. 20 minutes later we had the part out and found out an o-ring had become brittle and was the cause of the leak. We bought a new o-ring for 68 cents and had the part back together and the car fixed in less than an hour. I felt like not only did the guys at Nissan lie about the part and the hoses, they didn't disclose the seal was the simple fix but rather tried to scam me for $1050. The next day I went back and confronted the manager Jeff, as Brett didn't seem to be in. I explained my story and he said he would take it up the ladder to refund my diagnosis fee. A couple minutes later he returned with Brett who had just come in and said they wouldn't refund my fee. When I started to argue with them, Brett started to lie about how he told me the day before that they wouldn't fix the seal because a screw typically breaks. No such conversation happened the day before I assure you. Jeff agreed to refund me half of the fee should I sign a contract not to slander online.WHO DOES THAT? I declined his offer and said the truth needs to be told. Absolutely horrible customer service. P.S. I did get my refund from Chris Lange. However even he didn't apologize, which is why I am here telling my story. These guys didn't have any remorse and never apologized on how they tried to take advantage of me. Do yourself a favor and AVOID AT ALL COST!!!!!!!!!! BEWARE!!!!!!!!!!!!!THEY WILL SELL YOU PARTS YOU DO NOT NEED!!! More