Suburban Subaru

Disappointing customer service I called in to inquire about Subaru Impreza and talked to Brett Johnson. Everything was good at the beginning and so I set up an appointment to do a t I called in to inquire about Subaru Impreza and talked to Brett Johnson. Everything was good at the beginning and so I set up an appointment to do a test drive before buying one. Brett assured me that they will make an arrangement so we have a car to test drive this Saturday and that we will be meeting with Dustin Ciccarelli when we come in. So when we came in, my husband and I looked for Dustin and told him the same details I told Brett over the phone, that we're interested in the impreza and ready to buy one. The initial discussion was good though he seemed to be in a hurry to finish the discussion (he told us that they were understaffed that morning) and so I asked about test driving. He told us that there's no car available for us to test drive. I was utterly disappointed that they couldn't honor what they promised us. I could have done all the discussions over the phone but we drove for more than an hour because I was told that there's a car to test drive. Dustin seemed to make a last minute arrangement, he asked his colleague if there's a car available, but I didn't see the sincerity in his actions. He eventually told us again that there's no car for us to test drive. So we decided to leave so not to further waste our time. More

Excellent Customer Experience I had the pleasure of working with Mr. Brian Plauman when I visited the Suburban Collection in Troy, MI. He was very pleasant to work with. He liste I had the pleasure of working with Mr. Brian Plauman when I visited the Suburban Collection in Troy, MI. He was very pleasant to work with. He listened to what I wanted and to my specific situation; he treated me with respect, he was obviously very well-versed in the vehicles and he seems to really enjoy his job. I would highly recommend Mr. Plauman to anybody, as he was an absolute treat to work with! Thank you, Brian, for a stellar experience!!! More

Great Customer Service When I came to Tory Suburban Subaru, to say the least, I was in a bind. My only vehicle at the time was barely drivable and in the process of a total When I came to Tory Suburban Subaru, to say the least, I was in a bind. My only vehicle at the time was barely drivable and in the process of a total loss, and I needed a new vehicle ASAP. When I'd opened communications with the dealership, I knew which model/trim package I wanted and the corresponding options. Needless to say, my needs were very specific, and the Troy dealership did not have this exact model/color/options in stock. However, the sales rep(Artur) was quick to search local dealers and was very accommodating through this purchase process while maintaining a great standard of professionalism (despite the fact that I was undeniably difficult and impatient at times). Long story short, Artur offered me a loaner vehicle while the new vehicle was in transit, was very responsive via my preferred method of communication (email), aggressive in finding me the best price, and left me feeling great about my purchase. Would highly recommend! More

Thank you From the initial greeting to rolling off the lot, Artur did a fantastic job. The car drives great and the service was the best. Thank you. From the initial greeting to rolling off the lot, Artur did a fantastic job. The car drives great and the service was the best. Thank you. More

Art was helpful from the beginning. He answered all the questions I had. In the end I had the vehicle I wanted and I am happy. questions I had. In the end I had the vehicle I wanted and I am happy. More

I was in the market to replace a lease vehicle. I am a prior Subaru owner (gave my 2005 Forester to my son) and I decided to purchase a 2014 Subaru Forester. Knowing that getting this car in the current c prior Subaru owner (gave my 2005 Forester to my son) and I decided to purchase a 2014 Subaru Forester. Knowing that getting this car in the current climate (winding down 2014 production and on lot availability almost nil, I contacted Suburban Subaru, which was the dealer I purchased from in the past, to get an auto quote. My sales person, Katie Toelle was knowledgeable, easy to talk with and authentic in her desire to provide me with the trim level and options of interest at the best value. She provided me with a proposed quote on a car. I then emailed 5 other Subaru dealers with my requirements for the Forester. Of all the responses I received (some of the dealers didn't respond), Katie provided the best value. She then proceeded to find a Premium Forester with the options I desired. It took her 9 days, but she did it. And when a kerfuffle arose around a few of the options, she and manager Dana Tidwell made it right. I can't say enough about these folks. I would highly recommend Suburban Subaru because Katie and Dana will take care of you. More

My experience with Suburban Subaru was excellent. From my initial call to inquire about the new Crosstrek Hybrid to driving off the lot in my new vehicle, the employees were always friendly, responsive, a my initial call to inquire about the new Crosstrek Hybrid to driving off the lot in my new vehicle, the employees were always friendly, responsive, and eager to help me. Dustin always returned my calls quickly and helped me find the vehicle I wanted, even though it wasn't at their dealership at the time. He has followed up with me at every stage of the process to make sure I was satisfied with every aspect of the car buying process. Overall, buying at Suburban Subaru was easy and painless. I'm very happy with my new Subaru XV Crosstrek Hybrid! More

Well I bought my first Subaru here. a 2014 Forester XT. As far as the car is, it's great. The dealership experience was actually REALLY amazing. While it was probably a one off, but the GM coming by and ac As far as the car is, it's great. The dealership experience was actually REALLY amazing. While it was probably a one off, but the GM coming by and actually congratulating me on my purchase? That's a nice touch. Dustin Ciccarelli was my salesman and he had a great balance with sales and practicality. He had the car ready for testing and... with this last winter and the polar vortex, even came out to help me setup the car seats for fit testing. He's very helpful and very knowledgeable about the products and his objectiveness about which to go on really did help when choosing between the outback and forester. well that and he could see i reaaallly wanted that turbo. I've had my first service there and while yes, the Service Manager is gruff, totally understandable. (I've been a wrench through college and I know how it can be dealing with unplanned customer requests all day). Christine though helped me when I brought my car in and was extremely helpful as well. The service waiting area is nice. They have *fast* wifi and have a kid's play area. Not much, but it helps with toddlers. Nice seats too with pull out trays. Great for -Burger King- getting work done. More

Artur was an AMAZING person to deal with. He gave the right amount of attention and I would definitely recommend him to friends/family. He wasn't pushy at all. He heard our needs and worked with us to right amount of attention and I would definitely recommend him to friends/family. He wasn't pushy at all. He heard our needs and worked with us to get the right car at the right price. More