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Suburban Subaru

Troy, MI

3.2
188 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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1821 Maplelawn Rd

Troy, MI

48084

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Showing 188 reviews

March 05, 2017

Very happy with my Forester The sales rep who helped me, Briann Plaluman, was very knowledgeable and professional. Also, Melissa Tomassi was very friendly and helpful. After t More

by Kirbster1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Tomassi, Brian Plauman
Mar 07, 2017 -

Suburban Subaru responded

Thanks for the great feedback! We are so glad to hear that Brian and Melissa were able to assist you in picking out the perfect Subaru Forester. We hope to serve you again for all of your vehicle-related needs!

March 05, 2017

Great dealership ! Great customer service I had an amazing experience there. Ended up purchasing a vehicle for a very low price, and the sales consultants were so helpful, especially Michal Zi More

by Kskrzyns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michal Zientara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2017 -

Suburban Subaru responded

Thank you for the great feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. We're glad to hear your experience with Michal met all of those goals! Enjoy your new vehicle, and we look forward to working with you again!

March 04, 2017

Forester We were very pleased with Brian's expertise, knowledge and courtesy when we bought our Forester. Wonderful service overall and thank you very much Br More

by Terry
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Plauman
Mar 07, 2017 -

Suburban Subaru responded

Terry, congrats on the new Subaru Forester! We're glad to hear that Brian provided you with an excellent car shopping experience. We hope to work with you again in the future!

March 03, 2017

Great experience! Brian got me in the exact subaru I wanted. He was extremely professional and confident. He went over and explained every bit of information I asked hi More

by Kyle1248
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Plauman
Mar 04, 2017 -

Suburban Subaru responded

Kyle, we always appreciate positive feedback and we are happy to hear Brian met all of your car shopping needs when you purchased your new Subaru Forester XT. We look forward to servicing your vehicle and helping you out with the next one!

March 03, 2017

New Outback I had a great experience at Suburban. Brian was super knowledgeable and made it so easy. I would definitely recommend. He knew everything about the More

by jq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Tomassi, Brian Plauman
Mar 04, 2017 -

Suburban Subaru responded

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with Brian, Melissa, and your dealership experience. We look forward to serving you again in the future!

November 27, 2016

Brian Plauman was excellent at Suburban Subaru of Troy My husband and I met with Brian Plauman. He is the reason that we purchased our vehicle at Suburban Subaru of Troy. He has a quiet confidence and a More

by DAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LEON was also very helpful when I came in. , Melissa Tomassi, Brian Plauman
Nov 29, 2016 -

Suburban Subaru responded

Thank you for your feedback! We are glad to hear that Brian provided you with great customer service and an enjoyable experience! Thank you for the feedback, and we can't wait to work with you again!

November 08, 2016

Great people at Suburban, extremely helpful and personable I had a great experience at Suburban Subaru. Everyone who works there is very professional and kind. I felt as though they all truly cared about me More

by Emelie737
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Tomassi, Brian Plauman
Nov 08, 2016 -

Suburban Subaru responded

We always appreciate positive feedback and we are happy to hear Brian met all of your car shopping needs when you purchased your new vehicle! We look forward to servicing your vehicle and helping you out with the next one!

September 23, 2016

Horrible They don't care if f you buy from them or not because they won't even help you. You've been warned stay away. More

by Blabla1235
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dave c, Dustin Ciccarelli
Sep 26, 2016 -

Suburban Subaru responded

We are sorry to hear that you had a negative experience at our dealership. If you would like to speak further about your experience, we may be able to rectify the situation. If you would like to do so, please contact our Service Manager, Chris Lange, at 248-649-2300, or clange@suburbancollection.com.

July 11, 2016

Very satisfied This is my 3rd Suburu Outback. I feel very fortunate to have worked with Dustin. He was very thorough, knowledgeable , and pleasant to work with. More

by Mld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Ciccarelli, James Cagle
Jul 11, 2016 -

Suburban Subaru responded

Thank you for your continued business and loyalty to Suburban Subaru. We are so happy Dustin and our team there is able to continually make your car buying experiences positive. Congratulations on your new Subaru Outback, and we hope to have the pleasure of serving you again in the future.

July 05, 2016

Buy new forester It was Very nice assist and great help. Nice explanation of all the features, and offer great discount. Very Great experience.recommend for getting yo More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Ciccarelli, James Cagle
Jul 06, 2016 -

Suburban Subaru responded

Jay, we are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to serving you again in the future!

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