Suburban Toyota of Farmington Hills

Waqas was wonderful to work with! He kept us informed and up to date at all times. Very kind and thorough. He kept us informed and up to date at all times. Very kind and thorough. More

They have arranged the vehicle well in time, it was nice experience. Aiyad is good sales person. The reason for not giving 5 is not Aiyad but the entire team experience wasn’t 5 star. But they did the basic experience. Aiyad is good sales person. The reason for not giving 5 is not Aiyad but the entire team experience wasn’t 5 star. But they did the basic and got the car in time. More

I recently financed a 2023 4Runner through Toyota Suburban in Farmington, and unfortunately, my experience was not as positive as I had hoped. Initially, everything seemed to be going well; I receive Suburban in Farmington, and unfortunately, my experience was not as positive as I had hoped. Initially, everything seemed to be going well; I received a used vehicle with 26,000 plus miles on it, and while there was a small crack in the windshield and a missing key fob, I was told these issues would be addressed. I worked with salesperson Olivia Wheelock, who then passed me off to a finance team member, Givon Cinque. I made it clear to Givon that I did not want to purchase any service plan. Despite this, I ended up with a component replacement plan costing $11,500. This total price was never clearly explained to me; I was only shown the monthly payment amount. While I take responsibility for not asking for all the figures upfront, I was disappointed to discover this after reviewing the paperwork a week later. When I realized what had happened and decided to cancel the service plan, I tried to reach Givon multiple times but received no response to my calls or voicemails. I then visited the dealership in person, where I spoke with Sales Manager Abdul Levy. Despite being there in person, I was told that Givon was unavailable and that I would need to come back to resolve the issue with him. My fiancé also contacted Olivia Wheelock, who reiterated that we needed to deal with Givon directly. This was incredibly frustrating and seemed like a deliberate attempt to avoid addressing my concerns. After not getting any help from the dealership, I called the Toyota Service Agreement Line and learned that I could cancel the service agreement directly through their website, without needing to go through the dealership. This was contrary to what I had been repeatedly told by the staff at Toyota Suburban. While I understand that purchasing a service agreement without fully understanding the details is partly my fault, I am writing this review because of the lack of honesty and professionalism I encountered. Both Olivia Wheelock and Abdul Levy misled me, and Givon Cinque's failure to return my calls felt intentional. These individuals, in my opinion, do not exhibit the character or integrity one would hope for when working with someone to make such a significant purchase. Additionally, I never received the second key fob I was promised, nor was the crack in the windshield repaired as agreed. Based on this experience, I will not be returning to Toyota Suburban or any other Lithia Motors dealership in the future. I would advise others to be cautious and ensure all details are thoroughly reviewed before finalizing any purchase at this dealership. **If you encountered the same situation and are having trouble removing the service agreement you can visit the Toyota Service Agreement Cancellation site which is tmisvpp.com, once at the cancellation page you will need your vin information and the address info for the lien holder which if you worked with Toyota is P.O. Box 22171 Tempe, AZ 85285. More

I recently purchased a Toyota RAV4 from Suburban Toyota of Farmington Hills, and I had the pleasure of working with Waqas Yousuf. I am extremely satisfied with the entire process. Waqas is very knowledgeab of Farmington Hills, and I had the pleasure of working with Waqas Yousuf. I am extremely satisfied with the entire process. Waqas is very knowledgeable and provided regular updates after I put down a deposit, ensuring that we found the exact car we were looking for. His dedication and communication made the buying experience smooth and stress-free. I highly recommend Waqas Yousuf, and I will definitely reach out to him again when we're in the market for a new car. More

Olivia made our whole family feel comfortable when looking at our very first lease. She knows her stuff, she's polite and patient. She asks questions and responds in a way to help you meet your goals looking at our very first lease. She knows her stuff, she's polite and patient. She asks questions and responds in a way to help you meet your goals in looking for a new to you car. We never felt that "icky salesperson" feeling with her. We'll be back with her when it's time to get another car! Erin recommended Olivia and helped watch our toddler when we needed assistance. Thanks for everything! More

Awring is a star! She made the process smooth and easy and kept me up-to date every step of the way. Thank you Awring for an awesome experience! She made the process smooth and easy and kept me up-to date every step of the way. Thank you Awring for an awesome experience! More

Awring is always professional and very mature in dealing. I purchased a Highlander with her. Overall transactions were very smooth. I purchased a Highlander with her. Overall transactions were very smooth. More

The car buying process w/ Suburban Toyota of Farmington Hills and my salesman Sylmari was a breeze. From the beginning to the end, Sylmari was friendly, informative, and helped to get me exactly what I wan Hills and my salesman Sylmari was a breeze. From the beginning to the end, Sylmari was friendly, informative, and helped to get me exactly what I wanted and for a great deal. No runarounds or games that you’ll find common with a lot of salesmen in this line of business. Him and Givon both were very straightforward, easy to talk to, and able to get exactly what I asked for. The next time I’m in need of a vehicle, I know exactly who I’ll be coming to. Thanks again for everything! More

Issa is a legend, very easy to talk to and very knowledgeable. I couldn’t recommend him more. Great experience!! knowledgeable. I couldn’t recommend him more. Great experience!! More

He did a phenomenal job and helped me so much. It is my first car he was very patient and super nice. Had a great time working with him. Highly recommend him. It is my first car he was very patient and super nice. Had a great time working with him. Highly recommend him. More