Suburban Toyota of Troy

Nice price and good help . Very patient and great discount. She took the time to make sure I knew how everything worked. I highly recommend Leng Huang. It was worth the half a . Very patient and great discount. She took the time to make sure I knew how everything worked. I highly recommend Leng Huang. It was worth the half an hour drive to get there. More

2018 TOYOTA RAV 4 Purchase Experience Thank you for the great experience. I appreciate your patience (even when things got a little bumpy) and professionalism that you all showed during my Thank you for the great experience. I appreciate your patience (even when things got a little bumpy) and professionalism that you all showed during my purchase experience of 2018 RAV 4. You make a great team. Keep up the good work! My thanks go to Lazer, Pierce, Scott, Logan and Dave. More

Run unethical This service manager has lied to me from day one. Came in for sensors, under warrenty, found small scratch on bumper said due to bump. Had bumper re This service manager has lied to me from day one. Came in for sensors, under warrenty, found small scratch on bumper said due to bump. Had bumper repaired picked up car, still not fixed. 138 miles put on car, what? Unethical More

Wonderful staff! Excellent customer service This was my first time at the service department at the dealership. I took in our 2007 Camry Hybrid because several maintenance lights were on and we This was my first time at the service department at the dealership. I took in our 2007 Camry Hybrid because several maintenance lights were on and we had just crossed over 150,000 miles. After the inspection there were multiple items that needed to be fixed. Chris (assistant service manager) explained each one in detail and showed the prices for them all upfront. I asked to talk with the mechanic directly and it was no problem! Chris took me back and the mechanic (Neil) walked me through and showed me everything that was wrong with the vehicle, highlighting the critical items that needed to be fixed vs. the lesser important items. He explained everything in detail to me and allowed me to make a well informed decision. I never felt pressured at all into an upsell of the service. I decided to have them fix the all critical items and left some of the lesser important to another date. I ended up spending the entire day there due to the extent of the repairs that needed to be done. The staff was so wonderful! From Emily and Amy in the Checkout area to Kenzie and JC in the sales department, to Chris and Neil, you guys are awesome! Thanks for a wonderful experience. I would highly recommend them all ! More

RAV4 Hybrid purchase experience I purchased a 2018 RAV4 Hybrid LE from Leng Huang on August 20, 2018. Leng was very patient and very informative. We were there a long time, but tha I purchased a 2018 RAV4 Hybrid LE from Leng Huang on August 20, 2018. Leng was very patient and very informative. We were there a long time, but that was because of me not her. I came in thinking of buying either a Camry, RAV4 or a Corolla. We test drove 4 different vehicles and asked a ton of questions. Leng answered all of our questions with great patience and expertise. I love working with knowledgeable professionals and Leng proved to be that. She gave us an insight into her personality, confidence and experience. To try to close the deal, I told her the price I would agree to and not shop a competitor's dealership. The difference between her offer and mine were great enough that I thought it would be rejected or countered. To my surprise she said without flinching, "You're lucky you got me, because I can make this happen!" This display of confidence made me smile. She was true to her word. The offer was accepted. I didn't know what kind of sales experience I would receive, but I drove away with a car I love and a go to sales person for the next purchase. More

Suburban Toyota George helped us find the 4Runner we wanted and led us through the buying process. Suburban offered the largest selection of vehicles in the area. George helped us find the 4Runner we wanted and led us through the buying process. Suburban offered the largest selection of vehicles in the area. More