Suburban Volkswagen of Troy

Review after buying 2011 Eos I got an Eos few weeeks a go, the process was very easy and the staff very friendly. I needed to come back for some situations with the vehicle, and I I got an Eos few weeeks a go, the process was very easy and the staff very friendly. I needed to come back for some situations with the vehicle, and I was surprised as the service of Steve and Amir was even still at the same level... no change when after I signed and received the car; rahter, support and very good follow up until the issue was closed. Thanks, More

service to impress I actually have owned many Fords. But I accepted a new job an hour away and was looking for better gas mileage. I was having a really hard time picki I actually have owned many Fords. But I accepted a new job an hour away and was looking for better gas mileage. I was having a really hard time picking between the Ford CMax and VW Jetta TDI. Fortunately Darrin made it easier. Unlike the other sales consultant I had dealt with at the other dealership, Darrin never pressured me, was very knowledgeable, and caring. I can still call him a year later to ask him a question about my car and he will happily get back to me with an answer. More

Awesome experience Let me begin this review by stating that I am a single woman who came to the Suburban Collection to buy a vehicle from a dealership for the very first Let me begin this review by stating that I am a single woman who came to the Suburban Collection to buy a vehicle from a dealership for the very first time; with that said, I will say that I could not have asked for a better experience. Steve Elich, the gentleman who worked with me, was not only genuinely friendly and honest, but had gone out of his way days prior to my arrival to research and compile possible vehicle options. Never once did I feel pressured, manipulated or like I was being taken "for a ride" (no pun intended) regarding the quality, price and performance of the different vehicles. The same could also be said about the history and mechanical specs of the vehicles; everything was transparent and legit. Steve patiently answered all of my questions and after four long hours of poring over the options (sorry Steve) I went home with a car that I absolutely and completely love (a used 2012 Volkswagen Sportwagen TDI!) I left there feeling totally satisfied with my experience, and incredibly excited with my purchase! Thank you Steve! However it does not end there. Steve was wonderful to work with in the vehicle department, and then the finance department made what I assumed would be the most painful portion of the experience a walk in the park. Che Shaydak was equally as friendly and honest (and funny too:-)) and made the purchasing part a stress free and positive experience, which is typically unheard of. He went over every single detail of my purchase right down to the penny. Not only did I spend less money on the car than anticipated, I got more for my trade in than I had hoped! I was also able to get great warranties on the vehicle, again without going over my budget. Simply awesome. I STRONGLY recommend anyone who wants a great car buying experience to go in and see these guys, men and women alike!! They will go above and beyond for you and enjoy it while they do. Thank you Suburban Collection and Suburban Nissan, you have a customer for life. More

Lori Card deserves a "great" in every category. She is very knowledgeable about the car she was selling me and took a lot of time and effort to locate the specific car that I was looking for. She is very knowledgeable about the car she was selling me and took a lot of time and effort to locate the specific car that I was looking for. More

The sales experience with Lori Card was a very friendly and knowledgeable experience. Lori demonstrated great product knowledge, pricing and feature availability as we negotiated my purchase. A very prof and knowledgeable experience. Lori demonstrated great product knowledge, pricing and feature availability as we negotiated my purchase. A very professional and friendly sales representatative, Lori made the process stress free and did an excellent job of explaining the cars functioning at delivery. She worked well with the credit manager and helped me select the best model within my budget and product requirements. A very professional and pleasant experience. The dealership provided a well prepared car at delivery. All the related staff were knowledgeable and friendly. No problems have developed since taking possession and I really enjoy the new car. All in all, a very satisfactory sales experience More

I am a very busy business owner and Lori Card cut through all the time car buying usually takes. She was informative, precise when answering my questions and steered me into the best Volkswagen model for my all the time car buying usually takes. She was informative, precise when answering my questions and steered me into the best Volkswagen model for my needs. She returned my calls as promised and had the suv waiting when I arrived. I was in and out with a vehicle I love to drive. Thanks again Lori. Todd Skog More

Joe was very friendly. He was a warm and funny guy. The only thing that we didn't like was how long it took us to purchase the car. We were there almost 5 hours but other than that, it was great. Thank yo only thing that we didn't like was how long it took us to purchase the car. We were there almost 5 hours but other than that, it was great. Thank you Joe Lacey. More

I had a satisfactory and speedy response from my sales person, Oleg Zmiyov. The transaction was smooth and most provided most of the information to make a informed decision. person, Oleg Zmiyov. The transaction was smooth and most provided most of the information to make a informed decision. More

Oleg was very helpful and knowledgeable of the vehicles i had looked at. He always called when he said he would, and was always available when i needed to get in contact. Even after the purchase was final he had looked at. He always called when he said he would, and was always available when i needed to get in contact. Even after the purchase was final he helped me become accustomed to some of the features specific to the car. I would recommend Oleg and this dealer. More

Darren Nitz displayed exceptional Customer Service. After going through two auto thefts. Mr. Nitz made the transition into my New 2014 VW Jetta easy. He keep in touch with me throughout the entire pr After going through two auto thefts. Mr. Nitz made the transition into my New 2014 VW Jetta easy. He keep in touch with me throughout the entire process (banks, insurance co., etc.). Upon returning my car to Enterprise Rental, Mr. Nitz was there to provide transportation. I highly recommend VW to my friends and family. I'm a new Lifetime Customer. More