Suburban Volvo Cars - Service Center

Hazzle with service dept I scheduled service for Volvo XC60 with my extended warranty that I purchased from the dealer., They had no record of my extended warranty in thei I scheduled service for Volvo XC60 with my extended warranty that I purchased from the dealer., They had no record of my extended warranty in their service dept, After many phone calls on my part between Nick Penrose and Chris Adams,finally notes were added to 2015.5 XC60 for service.,I am told by Steve Hough Service director for Suburban Volvo Then I get a phone call at my home from Dan Curmi asking me why I am picking a fight.REALLY Because their in house system does not work I am picking a fight ? I hope this not does happen again, as I would like to keep my Volvo in tip top conditon More

Excellent service My service experience was exactly what I desired in a dealership service department. Everyone was kind and professional. Communication was timely and My service experience was exactly what I desired in a dealership service department. Everyone was kind and professional. Communication was timely and accurate. If I have any further issues with my problem, I feel confident in returning. The problem was addressed and fixed. More

Haughty, inept and basically unprofessional This review specifically pertains to Service, not Sales. I initially chose Suburban based on their proximity to my home. The first one or two visits This review specifically pertains to Service, not Sales. I initially chose Suburban based on their proximity to my home. The first one or two visits (regular service, address a recall) were fine.... until a more complex issue presented itself. LONG story short, between a culmination of (2) visits (4 weeks in total w/out my car), $250+ dollars out of my pocket, haggling with the Service Manager and an extended warranty company, and the end result: the issue was NOT resolved. I will *never* return there for any service, nor sales, for that matter. More

I do not trust this dealership! Every scheduled maintenance I've done at this dealership things on the maintenance list have not been completed. I had them tell me I need new tires 1 Every scheduled maintenance I've done at this dealership things on the maintenance list have not been completed. I had them tell me I need new tires 10000 miles later they say the tires are good. When they are done "servicing" the car it comes back with grease all over my cream-colored steering wheel and they even got grease on my head liner. I do not trust then at all! Sense this is the only Volvo dealership near me, I will not be buying another Volvo. More

Great service Discussed everything before they processed with fixing my car including the cost, they offered necessary maintenance even though I came for another Discussed everything before they processed with fixing my car including the cost, they offered necessary maintenance even though I came for another reason More

Review of 20,000 Service at Suburban Volvo of Troy, Michigan Jeff at Suburban Volvo of Troy, Michigan could not have been more helpful. He explained the services that were performed in a clear manner and he went Jeff at Suburban Volvo of Troy, Michigan could not have been more helpful. He explained the services that were performed in a clear manner and he went the extra mile - asking the the mechanics if they could push my bumper into place (it had been jarred in a minor accident the day before). My car was returned in beautiful condition - washed, successfully repaired, and ready to go. I appreciate the kind, generous service I received at Suburban. Jeff and everyone else made me feel at home. It was a great experience. More

Commend Chris in service. Chris in service is to be commended in that he noticed a slash and lump/knot in my passenger tire. I did not know about it. He explained that was dang Chris in service is to be commended in that he noticed a slash and lump/knot in my passenger tire. I did not know about it. He explained that was dangerous and could blow out soon. He had my tire replaced with out an appointment. I feel he was concerned my safety as well as on the spot repair. This is my sixth leased Volvo from Suburban in Troy. The car and service is great. Just to add Bill has been my only sales person and thanks to him too. More

No respect for loyal customers I am a multiple Volvo owner and although I purchased my Volvo fleet from Suburban, the service team does not respect that important fact & I am always I am a multiple Volvo owner and although I purchased my Volvo fleet from Suburban, the service team does not respect that important fact & I am always disappointed. More

Service We received great service from Mike . He had a loaner ready for us and couldn't have been nicer. Our car was ready when we were told it would be. We We received great service from Mike . He had a loaner ready for us and couldn't have been nicer. Our car was ready when we were told it would be. We couldn't be happier with the service. More