Sullivan Buick GMC

Service was very good, Did not have to wait very long. I highly recommend this dealer to everyone. I highly recommend this dealer to everyone. More

Daniel may have taken on an impossible task when Zack asked for his expertise with helping us out with a truck we purchased 6 months ago. His professionalism and dedication to making a deal that was so m asked for his expertise with helping us out with a truck we purchased 6 months ago. His professionalism and dedication to making a deal that was so much better than anything I ever expected. We have a truck now that I am comfortable driving and getting us to where we need to go. Aside from this it’s beautiful as well. We couldn’t be happier and would tell everyone the experience we had with Sullivan GMC and especially Daniel. He is exceptional. All my thanks to all. More

Easy to schedule. Fast and efficient service for oil change and tire rotation. Friendly staff. Fast and efficient service for oil change and tire rotation. Friendly staff. More

The service I received from the Service Department was excellent. They were on time and took care of my car. I did not have to wait too long to get my car back as I was waiting for it which was greatly ap excellent. They were on time and took care of my car. I did not have to wait too long to get my car back as I was waiting for it which was greatly appreciated. More

Very helpful and courteous Not buschy was very satisfied with my auto. Very trustworthy dealership satisfied with my auto. Very trustworthy dealership More

Marc Perez was very friendly and kept me updated on the car and also worked me in on a Friday afternoon, since we planned to leave on the follow Monday to drive to Maryland. Several weeks before our trip t car and also worked me in on a Friday afternoon, since we planned to leave on the follow Monday to drive to Maryland. Several weeks before our trip the service engine light came on and wanted it service before we left. It was sensor gone bad on the car that was covered by a warranty, but one week after the sensor was replaced the service engine light came back on, So I had to bring the car back in and waited for a couple hours to find out a hose leading to the sensor that was replaced was cracked and needed to be ordered. Had to come back in again a couple days later on Friday for several more hours waiting. This all should have been noticed and completed on my first trip. Also, all three times I had the car in the shop, whoever moved the car made huge adjustments to my seat settings, I have never had a repair shop adjust my seat, and it was very frustrating to have to get it back to the position I like, would suggest your folks just move the car with customers setting the way they are, moving the car less than a 100 yards. More

Brittanie is wonderful to work with. She is kind and communicates details well including expected completion times which is important to me. She is kind and communicates details well including expected completion times which is important to me. More

My car seems to be running well after the repair but it took six weeks and I had to pay $600 despite my extended warranty. After we agreed on the cost it still took three more weeks to do the work. Before took six weeks and I had to pay $600 despite my extended warranty. After we agreed on the cost it still took three more weeks to do the work. Before the job was done - after my car was with them sitting idle for a month- they said I needed a new battery for $600 and a fix to my battery fuse block for $500. Outrageous prices! I was worried what else they were going to find wrong! Then they cracked my windshield and had to replace it! My battery was still under warranty so I said get it cranked and I'll drive it to the repair shop where I bought the battery. Brittani was helpful and kept me informed. Thankfully she put me in a loaner car when I requested it because I don't know what I would have done otherwise during the lengthy repair process. I have had warranty repair work here in the past but this recent experience makes me not want to return. More

Daniel helped me purchase my first brand new car- He made it as quick and simple as possible. Thanks Daniel! it as quick and simple as possible. Thanks Daniel! More

The customer service experience in the service department has consistently been disappointing. My husband and I have repeatedly had to involve a manager or even our sales representative in order to get issue has consistently been disappointing. My husband and I have repeatedly had to involve a manager or even our sales representative in order to get issues addressed or resolved. We shouldn’t have to escalate routine service concerns every time we bring our vehicle in. We would expect the service department to communicate effectively, take ownership of issues, and provide a consistent level of customer service without requiring management intervention. More