Sullivan Buick GMC - Service Center

This is the third vehicle of which I purchased at the Sullivan GMC/Buick family of dealerships in Ocala, Florida. I couldn't be happier with the level of service I've received; from the initial sale Sullivan GMC/Buick family of dealerships in Ocala, Florida. I couldn't be happier with the level of service I've received; from the initial sales, to the more than fair financing options they continue to offer me. I'm so grateful. Recently I needed to take care of a little scheduled maintenance on one of my vehicles and I left the dealership feeling as if I was literally family to the help and attention I received in the service department. eg, That's one of the most important variables to me as a consumer, whereas it gives me reason to stick with a family of providers for my automotive needs for many years to come. Personally, I've spent over four decades in the auto industry and I'm so pleased to be receiving the level of service that I've always believed in and that I've always strived to give to my own customers. A customer for life mentality is how I might put it. Thank you to the entire Sullivan staff. PS: Brittany and Alex in the service department are certainly a cut above. Such a pleasure to have a forum to share this, so thank you sincerely. Marc E / THE REFI GUY, LLC. More

All was good but long wait. . Courteous all around but a long wait Goid but long wait . Courteous all around but a long wait Goid but long wait More

All went well on a Saturday morning without an appointment. Diagnostic and service completed in a timely, courteous manner. appointment. Diagnostic and service completed in a timely, courteous manner. More

I've bringing my car to dealer since purchased. brought vehicle in for routine maintenance on 4/25. After servicing a sheet was placed on the passenger sheet of my vehicle detailing maintenance sch brought vehicle in for routine maintenance on 4/25. After servicing a sheet was placed on the passenger sheet of my vehicle detailing maintenance schedules. Transmission services should be performed at 45,000 miles. Nothing was ever brought to my attention from service group. My vehicle no has 76,600+ miles. I called to ask about lack of service and left my number and concerns. Noone returned my call. I felt like no one cared. More

One of the worst I have ever seen! !! A terrible service department that not only can’t schedule work but can’t fix any problems!! !! A terrible service department that not only can’t schedule work but can’t fix any problems!! More

The cost for a simple service is an outrage. A simple oil and filter change should not cost over $120.00 dollors A simple oil and filter change should not cost over $120.00 dollors More

Courteous customer service with expert technicians ready to work for you. They answer your questions and provide fast solutions to any problem. to work for you. They answer your questions and provide fast solutions to any problem. More

Took care of everything on our new purchase , was very helpful on how the NEW items worked helpful on how the NEW items worked More

They have an efficient kind, courteous knowledgeable on time and welcome me each time I come in regardless whether it’s just ask a question where do you get service on my vehicle? time and welcome me each time I come in regardless whether it’s just ask a question where do you get service on my vehicle? More

Since I bought the Encore in 2017, Sullivan Buick has taken care of my car. I have never been disappointed with the service. The service managers and service techs are outstanding. Never a b.s. on requir taken care of my car. I have never been disappointed with the service. The service managers and service techs are outstanding. Never a b.s. on requirements always honest. More