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Sullivan Cadillac

Ocala, FL

4.6
783 Reviews
The team at Sullivan Cadillac would like to welcome you to our dealership in Ocala, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Ocala, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Ocala count on the high-quality vehicles and services found at Sullivan Cadillac, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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4040 SW College Rd

Ocala, FL

34474

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Showing 783 reviews

January 17, 2025

When I got into the car at the delaership after the repair was complete, I noticed a distinct odor, I thought it might be coming from the installaiton of the rain sensor, but after I got home I noticed More

by SHARON.STEVE.KING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Betancourt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Sullivan Cadillac responded

Thank you for sharing your experience with us. We understand that finding an odor and cleanliness issues in your vehicle can be frustrating, especially after a repair at Sullivan Cadillac. Your feedback is valuable, and we appreciate you bringing this to our attention. We encourage you to reach out to us directly, so we can address these concerns and ensure your vehicle is in the best condition. Thank you again for your input, and we look forward to assisting you further. Sincerely, The Sullivan Cadillac Team

January 16, 2025

Thank you Bob for making my buying experience easy and smooth. My salesman was very knowlegable and friendly. Im very greatful to have a very reliable mode of transportation now. :) More

by WOLFBELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review! We are thrilled to hear that Bob made your buying experience easy and smooth. At Sullivan Cadillac, we pride ourselves on our knowledgeable and friendly team. Enjoy your new reliable mode of transportation, and we look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

January 15, 2025

Sullivan Cadillac was great to deal with, Joey Frampton was very helpful friendly and straight forward. He went out of his way to show and help us with any questions we had on the new car. More

by dzevas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Frampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're delighted to hear that you had a great experience with Sullivan Cadillac and that Joey provided you with exceptional service. It's fantastic that he was able to assist you with your questions about your new car. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

January 15, 2025

need to explain how controls work better spend more time on delivery!!! other than that pretty good More

by dennye1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Perry
Jan 16, 2025 -

Sullivan Cadillac responded

Thank you for your feedback! We appreciate your insights regarding the explanation of controls and will definitely take that into consideration for future interactions. We're glad to hear that your overall experience with Sullivan Cadillac was positive. If you have any more suggestions or need further assistance, feel free to reach out to us. We look forward to serving you again! Sincerely, The Sullivan Cadillac Team

January 13, 2025

Damage to the paint when my vehicle was returned. Addressed the damage with the representative. She argued with me telling me the damage was old. Contacted the service manager who seemed disintereste More

by lorichale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Jan 16, 2025 -

Sullivan Cadillac responded

We acknowledge your review and are currently looking into the events you’ve detailed.

January 10, 2025

Fast, friendly, and well taken care of. Haven’t had any issues when coming here. More

by RcCola0501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin
Jan 11, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review! We truly appreciate your kind words about your experiences at Sullivan Cadillac. It's great to hear that you have felt well taken care of and have had a hassle-free experience. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

January 09, 2025

20 minutes to get registered, I was also charged $498 for an oil change and wheel rotation. I’ll take it someplace else next time. More

by PAULBERG05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service person
Jan 10, 2025 -

Sullivan Cadillac responded

Thank you for your feedback, Paul. We understand that your experience with us at Sullivan Cadillac did not meet your expectations regarding the registration time and service charges. We appreciate you bringing this to our attention. If you would like to discuss this further, please feel free to reach out to us directly. Your input is valuable in helping us up hold our standards. Sincerely, The Sullivan Cadillac Team

January 08, 2025

Always pleasant folks. My original buying experience was very good with Bob Vitrano, we've purchased 3 caddy's through him. We come to terms quickly (having a super credit s More

by esponewproducts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful feedback! We're thrilled to hear that your experiences with Sullivan Cadillac, especially with Bob, have consistently been positive. It’s great to know that your purchasing and service experiences have been smooth and efficient. We appreciate your loyalty and look forward to assisting you with your next Cadillac purchase or service. See you next time! Sincerely, The Sullivan Cadillac Team

January 06, 2025

Super friendly, easy to make a deal (no haggling needed)! They were also VERY accomodating ... they delivered our new car and picked up our trade in too! Being very knowledgeable about the can, they took t More

by LindaGrossman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Sullivan Cadillac responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with us at Sullivan Cadillac. It’s great to know that our team made the car buying process seamless and that you found them knowledgeable about your new vehicle. We truly appreciate your recommendation and look forward to serving you again in the future! Enjoy your new car! Sincerely, The Sullivan Cadillac Team

January 06, 2025

Bob Vitrano was very helpful and he had a great sense of humor. He went over the new vehicle functions at delivery and that was very helpful since this was our first Cadillac. I would recommend Sullivan and More

by jeff.nettles
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Sullivan Cadillac responded

Thank you, Jeff, for your wonderful review! We're thrilled to hear that you found our delivery process helpful and that Bob's sense of humor made your experience even better. At Sullivan Cadillac, we strive to provide exceptional service, especially for first-time Cadillac owners. We appreciate your recommendation and look forward to assisting you with your next Cadillac! Sincerely, The Sullivan Cadillac Team

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