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Sullivan Cadillac

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.7
1,186 Reviews
At Sullivan Cadillac, we bring the exact standard of Cadillac excellence directly to Marion County. Built by trust and powered by community, our dealership is a foundational pillar of Central Florida and a premier destination within the Sullivan Automotive Group. We operate on a simple promise: delivering an elite, client-centric luxury experience centered around your time, your preferences, and your absolute peace of mind.
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4040 SW College Rd

Ocala, FL

34474

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Showing 1,186 reviews

August 19, 2026

Everything was fine except for the wait time. I had an appointment and was still there for 2.5 hours More

by kduff76
Recommend Dealer
Yes
Employees Worked With
Estefania Adaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Estefania Adaro
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Aug 20, 2026 -

Sullivan Cadillac responded

Thank you for your feedback. Our team appreciates you taking the time to share your experience with us at Sullivan Cadillac. While we're glad to hear that everything else went well, we understand that the wait time can be frustrating. Your comments are valuable, and we encourage you to reach out to us directly so we can address your concerns. Hoping to provide you with a more efficient experience during your next visit! Sincerely, The Sullivan Cadillac Team

August 19, 2026

Already had great service hope it continues 👍 Tim is a good salesman only rep that stopped me going through the lot I past 3 others More

by lipirasr64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales manager
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Aug 19, 2026 -

Sullivan Cadillac responded

Thank you for your feedback. We're thrilled to hear that you had a great experience with Tom at Sullivan Cadillac. We appreciate your support and hope to continue providing you with excellent service in the future. However, based on your great feedback, we wonder if you meant to post a 5-star review (1-star is usually negative). If you had a good experience, we hope you will kindly update our rating. But if there's anything else we can assist you with, please don't hesitate to reach out. We want to ensure we uphold the standards you expect from us. Sincerely, The Sullivan Cadillac Team

Aug 20, 2026 -

Sullivan Cadillac responded

Thank you for your kind words! We’re pleased to hear that you had a great experience with Tim at Sullivan Cadillac. Our team is dedicated to providing excellent service, and it's fantastic to know that Tim stood out to you. We look forward to continuing to serve you in the future! Sincerely, The Sullivan Cadillac Team

August 15, 2026

Interaction with staff was courteous and professional across the board. Sales and Service worked quickly to resolve an issue with our new XT5 ... very much appreciated. More

by sfaller50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Galarza in Service ... 5x Stars!
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Aug 16, 2026 -

Sullivan Cadillac responded

Thank you for your kind review! We appreciate your positive feedback and are thrilled to hear that you had a wonderful experience with our staff at Sullivan Cadillac. It's great to know that our Sales and Service teams were able to assist you efficiently with your new Cadillac XT5. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

August 15, 2026

Did have an appointment. Escalade was towed there due to the auto side board motor making a grinding noise. Got my car in immediately and was done and perfect in 4 hours. Kee More

by matthew.waggoner
Recommend Dealer
Yes
Employees Worked With
Kevin
Print
Aug 15, 2026 -

Sullivan Cadillac responded

Thank you for your wonderful review, Matthew! We’re thrilled to hear that your Cadillac Escalade was serviced promptly and that you had a great experience with our team at Sullivan Cadillac. It’s our priority to keep our customers informed and ensure their vehicles are in top shape. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

August 15, 2026

Did have an appointment. Escalade was towed there due to the auto side board motor making a grinding noise. Got my car in immediately and was done and perfect in 4 hours. Kee More

by matthew.waggoner
Recommend Dealer
Yes
Employees Worked With
Kevin
Print
August 12, 2026

I sat in the waiting room for over three hours, and no one came and gave me an update on what’s going on with my car then they said well we’ll take you home cause we’re gonna keep it overnight. Why didn’t More

by DCGREEN64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie
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Aug 12, 2026 -

Sullivan Cadillac responded

Thank you for sharing your experience with us. We understand that waiting for updates can be frustrating, and we appreciate your feedback. We strive to keep our customers informed and will use your comments to improve our communication. If you have any further concerns or would like to discuss this matter, please feel free to reach out to us at Sullivan Cadillac directly. We value your feedback and hope to serve you better in the future. Sincerely, The Sullivan Cadillac Team

August 12, 2026

John in the service department is great ! ! Everyone there treated us as we were the only ones there. So happy with the service they provided to us. More

by tnthout1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sandiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2026 -

Sullivan Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experience with John in the service department and our team at Sullivan Cadillac. We always strive to make our customers feel special, and it's great to know we succeeded with you. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

August 12, 2026

Hailey did a great job finding the right vehicle for our needs. She did a great job communicating with us on the purchase. More

by thoese
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailey Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2026 -

Sullivan Cadillac responded

Thank you for your kind words! We’re glad to hear that Hailey was able to help you find the right vehicle and communicate effectively throughout the purchase process. At Sullivan Cadillac, we strive to provide excellent service, and your feedback is greatly appreciated. We look forward to seeing you again! Sincerely, The Sullivan Cadillac Team

August 10, 2026

As always it was prompt and friendly service I would and do highly recommend them More

by RDKINGCLASS
Recommend Dealer
Yes
Employees Worked With
John Sandiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Sandiford
Print
Aug 10, 2026 -

Sullivan Cadillac responded

Thank you for your kind words! We truly appreciate your recommendation and are glad to hear that you received prompt and friendly service at Sullivan Cadillac. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

August 08, 2026

Made an appointment online with ease, Estefania was ready for me at the Dealership. Needed some warranty work and a check on a noise issue with my passenger door. Service was professional and explanation ver More

by esponewproducts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania Adaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 08, 2026 -

Sullivan Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that your appointment went smoothly and that Estefania provided you with professional service regarding your warranty work and door noise issue. Your appreciation for our customer service means a lot to us at Sullivan Cadillac. Our team looks forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

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