Sullivan Cadillac

Headline: $150k ESCALADE GUTTED AT 4,700 MILES – LIES & ZERO SUPPORT FOR LOYAL CUSTOMER The Bottom Line: If you expect the "Premium" service Cadillac promises for its $150k flagship, stay far away from ZERO SUPPORT FOR LOYAL CUSTOMER The Bottom Line: If you expect the "Premium" service Cadillac promises for its $150k flagship, stay far away from Sullivan Cadillac. In the last year, I have purchased two flagship GM vehicles, spending nearly $250,000, and this is the treatment I receive in return. AVOID THIS DEALERSHIP AT ALL COSTS if you value your money, your time, and the integrity of your vehicle. The Failure & Substantial Impairment: My 2025 Escalade has only 4,700 miles and is currently sitting in pieces after a catastrophic electrical failure where both AC screens and control displays were flickering and failing, leaving me with no way to control the vehicle. Following GM Engineering, the dealer gutted the entire front dash and interior to replace the wiring harness. The repair failed. They are now "guessing" with an entire radio assembly on an indefinite backorder. This invasive teardown has substantially impaired the structural integrity, safety, and future resale value of my asset. Management & Service Misconduct: • Edwin Mejia (Service Advisor): Beyond dismissive with a consistently negative attitude. I am the one constantly chasing him for updates. Most critically, Edwin explicitly lied to buy time, claiming the wiring harness was being replaced following a "software update"—only to admit later that no such update even exists for this car. He had no loaner available on Day 1 and has never reached back out to provide one, leaving me stranded for 8 days (and counting) in direct violation of Cadillac’s warranty. • Richard Gruber (General Manager): I escalated this directly to the GM to get real answers and see if this unprofessional attitude would change. Everything has remained exactly the same. There is a total lack of accountability for a high-value, loyal customer. The Result: A gutted $150k vehicle and zero respect for a client who has invested a quarter-million dollars in GM products this year. Do not trust Sullivan Cadillac with your investment More

It was ok. I made an appointment for oil change There’s nothing mitre to say I made an appointment for oil change There’s nothing mitre to say More

Chris was very professional and courteous. He was very knowledgeable with any questions we had. …apleasure to work with. He was very knowledgeable with any questions we had. …apleasure to work with. More

Everyone was polite and helpful. My salesman Tim was on the ball. The reception woman, Miss Pellegrino was great! My salesman Tim was on the ball. The reception woman, Miss Pellegrino was great! More

Great waiting area and service rep kept me updated even though your app doesn’t work. Car wash is a very nice extra. though your app doesn’t work. Car wash is a very nice extra. More

Professional and quick to complete repairs. Provided a courtesy vehicle which made it convenient to not have to wait for vehicle Provided a courtesy vehicle which made it convenient to not have to wait for vehicle More

Everyone polite and helpful. Stephanie always good. But paperwork for car sat for awhile and had to check to see if car done yet. Stephanie always good. But paperwork for car sat for awhile and had to check to see if car done yet. More

Shelby, Mikell, and Richard were very pleasant to deal with and delivered the car to me hours away once it was ready! with and delivered the car to me hours away once it was ready! More

Some of the service I was told I needed according to Cadillac no where in there info was this service called for has 13000 miles Cadillac no where in there info was this service called for has 13000 miles More

It was a pleasure working with the Sullivan team . Stephany was a great adviser very knowledgeable. Stephany was a great adviser very knowledgeable. More