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Sullivan Cadillac - Service Center

Ocala, FL

4.6
329 Reviews

329 Reviews of Sullivan Cadillac - Service Center

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July 06, 2023

Overall a great dealership,I have bought at least 5 vehicles from them and have only good things to say about them. This last purchase was good till did review and was giving all 8 and 9 till a questio More

by wayne_4144
Recommend Dealer
Yes
Employees Worked With
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Sullivan Cadillac responded

Wayne, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your experience. We hope to talk with you soon. Sincerely, The Sullivan Cadillac Team

July 06, 2023

the service workers,especially, Jamie and Chuck always go out of their way to take care of my requests and always with a smile..they are great people and you are lucky to have them working for the customers. More

by NAPPYFS253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Sullivan Cadillac responded

We appreciate your kind words about our service team. Thank you for choosing Sullivan Cadillac for your vehicle needs. Sincerely, The Sullivan Cadillac Team

July 06, 2023

The folks are professional and customer service is the best. Strive to please both the purchase and the service bay More

by KWGVERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janie Mosley, John Rollin
Jul 07, 2023 -

Sullivan Cadillac responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Sullivan Cadillac Team

July 06, 2023

Everybody's been so kind and so nice that it just a pleasure to go there I will continuously do business with them More

by danya1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie in service the best
Jul 07, 2023 -

Sullivan Cadillac responded

Thank you for taking the time to share your feedback! We are very pleased to hear our consistent professionalism and great customer service has earned your repeat business. We hope you are continuing to enjoy your purchase from Sullivan Cadillac. We can’t wait to see you for your next servicing appointment! Sincerely, The Sullivan Cadillac Team

July 04, 2023

We came in with an intermittent problem which was immediately diagnosed and taken care of. More

by sandy.cleangreen
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service person on duty
Jul 06, 2023 -

Sullivan Cadillac responded

Sandy, thank you for taking the time to write this wonderful review about our service department. We are extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Sullivan Cadillac and we look forward to your continued business! Sincerely, The Sullivan Cadillac Team

July 01, 2023

Jamie & Chuck were terrific professional & knowledgeable! Thanks That’s all I really need to say. More

by DMSTENDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jul 05, 2023 -

Sullivan Cadillac responded

Thank you for your business and this review. We are happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Sullivan Cadillac Team

July 01, 2023

Great and friendly customer service. The best service I have had. Love Sullivan Cadillac service department. More

by DSJULUKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Jul 05, 2023 -

Sullivan Cadillac responded

We appreciate your review and are glad to hear that our service team was able to assist you with all of your automotive needs. Please let us know if there is anything else that we can assist you with. Sincerely, The Sullivan Cadillac Team

June 30, 2023

Good service nice waiting area with good snacks and drinks friendly service people keep you informed on status of your vehicle More

by andytaco928
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janie Mosley
Jul 03, 2023 -

Sullivan Cadillac responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, The Sullivan Cadillac Team

June 29, 2023

Our salesman Bob V was very good and Rich G did all he could to seal the deal. Everything was top notch. More

by ANDYPIETRZYK
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Diagle
Jul 03, 2023 -

Sullivan Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Sullivan Cadillac Team

June 28, 2023

Service department is very good. Easy to make appointments, they run on time and clean your car. More

by DCALDWELL2439
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Sowell, Dylan Tucker
Jun 30, 2023 -

Sullivan Cadillac responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Sullivan Cadillac Team

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