Sullivan Cadillac - Service Center

Service good but still have a rattle under trunk. Jamie is the best. Thank you Jamie is the best. Thank you More

Jaime Daigle is the best of the best. Has always been professional, quick response and very knowledgeable of my vehicle . Has always answered my questions . She see that my XT6 is well ta Has always been professional, quick response and very knowledgeable of my vehicle . Has always answered my questions . She see that my XT6 is well taken care of. More

I deal with Jamie when I come in and the service is wonderful. Her attention to getting all the correct information to be able to let the technician know exactly what the problems are. wonderful. Her attention to getting all the correct information to be able to let the technician know exactly what the problems are. More

Very helpful and accommodating. Always friendly and efficient. A pleasure to do business with and informative.. Always friendly and efficient. A pleasure to do business with and informative.. More

Sullivan cadillac is always friendly and professional. I was in and out in no time. Thanks for the prompt and efficient service. I was in and out in no time. Thanks for the prompt and efficient service. More

Mr Woods has been extremely helpful in our unfortunate ordeal and has made sure we have our 2021 Escalade back on the road without breaking down continuously. ordeal and has made sure we have our 2021 Escalade back on the road without breaking down continuously. More

Pleasant experience with all of the personnel in the service department. Vehicle was finished in a reasonable time period. service department. Vehicle was finished in a reasonable time period. More

This is a follow up to my original review. I called on 5-20-2022 and spoke this time to Matthew in the service depart. I wanted a simple quote on plugs and wire, oil/trans/diff fluid changes I called on 5-20-2022 and spoke this time to Matthew in the service depart. I wanted a simple quote on plugs and wire, oil/trans/diff fluid changes. Thats it. He said he would need to call me back. Guess what? You guess it. No return call and still waiting. I will never recommend this dealership and will warn everyone I can now. Thx for nothing. More

The dealership was clean and welcoming. They had hot coffee and espresso machine. Plenty of room to relax and wait for my car to be done with service and the salesman up front were very nic They had hot coffee and espresso machine. Plenty of room to relax and wait for my car to be done with service and the salesman up front were very nice. I just moved here but from now on this will be my go to dealership for all my needs. More

Although my concern was grudgingly satisfied, I am still in the wrong according to the service manager. “It was not their fault and they do care about customer service. Not true. Drove from Gainesville t in the wrong according to the service manager. “It was not their fault and they do care about customer service. Not true. Drove from Gainesville to Ocala to pick up my daughter’s vehicle. It has been there for a few weeks due to issue getting parts. Left the dealership, got gas and the car wouldn’t start. Sullivan had it towed back. It was loose battery cables. They did not charge to tighten them but did for the tow. Service Dept never touched the battery, so they are not responsible for having to tow the car. We, as customer’s had to drive to and from Ocala twice, pay for gas and our time. I got the $90.95 refund but only because I had to act like an xxx. I worked 28 yrs in customer service and understand complete satisfaction. More