Summit Automotive Chrysler Dodge Jeep RAM - Service Center

I bought my 2011 Chrysler in 2011 and I’m very pleased with the service that I have received . The helpers are very courteous. and friendly. with the service that I have received . The helpers are very courteous. and friendly. More

Charged for 3 hours of labor to install a trailer receiver hitch and wiring that was completed in 2 hours. When I questioned why I was being charged an extra hour of labor I was told that this servi receiver hitch and wiring that was completed in 2 hours. When I questioned why I was being charged an extra hour of labor I was told that this service normally is billed as 3 hours of labor to complete but I was "lucky" to get a fast technician who has done this service several times and was very good at it. I was than told that had I had another technician I probably would of had to wait the 3 hours for the service to be completed. Mary @ Summit Automative informed me that the benefit to me was the fact that I did not have to wait the 3 hours. I would of rather of had my $80/labor refunded which I feel is fully taking advantage of the customer not to mention fraud for an hour of service that was never done. I will be talking to Chrysler about this situation as I feel you are taking advantage of customers by using your better technicians to complete service based on the work by your slower technicians and charging for labor based on your slower technicians. More

After oil change car was washed. Terrible job. Huge area on both sides was missed. It was" complimentary" so I got what I paid for. Surprised someone didn't look at it and correct it. Will still be area on both sides was missed. It was" complimentary" so I got what I paid for. Surprised someone didn't look at it and correct it. Will still be back for oil change. More

I took my vehicle in for warranty paint work after waiting about 9 months from initial contact to get scheduled. The repair looks good - but the vehicle came back with significant mud in the driver's waiting about 9 months from initial contact to get scheduled. The repair looks good - but the vehicle came back with significant mud in the driver's side (floor and lower door). I also found a few grease spots on the surface of the vehicle where the repairs were completed. I've had much better experience in the past. More

They left marks in my dash pad after installing trailer brake module not to impressed with that but other wise not bad so ya thanks brake module not to impressed with that but other wise not bad so ya thanks More

Great service and communication. Geoff did a great job and was able to get the console fixed where a dvd had fallen behind the drawer and made the stow n go unable a and was able to get the console fixed where a dvd had fallen behind the drawer and made the stow n go unable a More

4 new tires, front-end alignment, check all fluid levels; provide a list for recommended future maintenance servicing; in and out in 80 min., perfect! provide a list for recommended future maintenance servicing; in and out in 80 min., perfect! More

Staff is very friendly and service time is always accurate. Usually, not a long wait for an appointment. Only small issue, the chairs are not comfortable. accurate. Usually, not a long wait for an appointment. Only small issue, the chairs are not comfortable. More

Everything was good except you knew we were coming in for a break issue to get fixed along with an oil change. When we got there we were told that you had to order in the part for the break. Would have liked a break issue to get fixed along with an oil change. When we got there we were told that you had to order in the part for the break. Would have liked to have done this with the oil change. That was the main reason we were bringing in the truck. Not your fault but i am vey disappointed in my tire situation. Less than 20,000 miles and I need new tires. I was told part of the problem is they were not rotated. I don't buy that 100%. Not as bad as they are. Thanks Arnie More

I love taking my vehicle to the Summit Automotive because I can trust them to take the best care of my jeep possible! As a widow, I truly appreciate the fact that they watch over the needs of my vehicle and I can trust them to take the best care of my jeep possible! As a widow, I truly appreciate the fact that they watch over the needs of my vehicle and alert me right away. They always have the cost of the replacement/repair and never go over what they estimate. They are all great! More