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Summit Automotive Chrysler Dodge Jeep RAM - Service Center

Fond Du Lac, WI

4.6
527 Reviews

527 Reviews of Summit Automotive Chrysler Dodge Jeep RAM - Service Center

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April 06, 2021

The customer service is amazing. They always keep me posted on what is going on. Ask first if something needs replacement. Very comforting to know that my Durango is always in good hands More

by jaimievetrone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty Krepsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jace I believe. Gavin, and Geoff.
Apr 07, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thanks for trusting the Summit Automotive team! It is always our pleasure to take care of you. See you next time!

March 29, 2021

Very welcoming, friendly and my car was ready before the promised time.i,he been coming here for years and will be back for many more. More

by lori
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for your years of business with us at Summit Automotive! We appreciate your positive feedback and look forward to your next visit!

March 18, 2021

I still don't know where my title is after purchasing the truck 5 weeks ago. Tim Brenner was supposed to find out a week ago and I've heard nothing from him. I called and left a message 2 days ago and still More

by dcboit
Customer Service
Recommend Dealer
No
Employees Worked With
Tim Brenner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

We understand your frustration and appreciate you letting us know about this. We will address these concerns with our team and try to resolve them. If you want to speak with me directly, I am happy to take your call. I value your feedback and hope you contact me soon. Thank you, Ryan Knueppel - General Manager - 920-517-8628

March 15, 2021

I was in for an oil change and received very friendly service. The service was done timely and my vehicle returned to me quick and clean. More

by HC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gavin Masteller, Jace Braun, Chris Jackson and Ethan Ellis
Mar 15, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

It was our pleasure to take care of you! Thanks for choosing Summit Automotive for your service needs and we'll see you at your next oil change!

March 11, 2021

Its always a great experience having work done with these people. The staff is very nice and easy to work with, always get me in when I need them. More

by sfleming2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

This is a fantastic review! Thanks from the entire team at Summit Automotive! We'll see you next time!

March 10, 2021

Very happy with the service! Workers were very efficient and friendly. It was also nice of them to wash the car after the problem was checked out. More

by Char
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for the kind comments about our team! We appreciate you coming to visit us here at Summit Automotive, Inc. and hope to see you again next time!

March 03, 2021

Service on my Jeep was as I expected . Excellent Every visit I am met with friendly people. Service pointed out concerns I should be aware of. More

by mudr_99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for the wonderful feedback! We appreciate you trusting the Summit Automotive, Inc. team with your vehicle's service needs and we look forward to your next visit!

March 01, 2021

ALWAYS sales, service and financing very professional and courteous. Would recommend Summit Automotive without hesitation! Great dealership! Very personable; they listen to your wants and needs. More

by bjbrenner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Brenner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Olig
Mar 01, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for your confidence in Summit Automotive. We appreciate your business.

March 01, 2021

Routine oil change and multipoint inspection - fast and efficient. All questions answered. I was surprised at the cost ($75 vs the $35 on my previous car) but Jace explained is was because of the synthetic More

by Jolene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jace Braun
Mar 01, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thanks for your feedback! We appreciate your business with us and we'll see you at your next oil change!

February 26, 2021

I got an oil change and the employees did not reinstall my skid plate correctly so as I drove down the road it was dragging and catching on the road. Then when I took it in for them to repair they used the More

by Jen
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
It was the oil change team and a counter employee
Mar 15, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Hi Jen. Thank you for your feedback. I'm sorry to hear your last oil change didn't go as planned. We strive for the best possible experience for our customers and we hope you'll let us have a chance to provide a five-star experience next time. Please don't hesitate to reach out to me if you'd like to talk more about this experience. Thank you, Jennifer Preston - Service Director - 7152992466

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