Sunrise Ford

Did not charge vehicle even though I I was there 6 hours . Received no instruction of operation. Did not receive portable charging cord left three messages and no one got back to me had to drive to dealersh . Received no instruction of operation. Did not receive portable charging cord left three messages and no one got back to me had to drive to dealership and the cord was out of stock even though the window sticker said it was a paid for extra. Still haven’t received it . Good thing I love the car . More

Great experience start to finish. Wish they had more performance oriented vehicles there but still found the one for us! No pressure from our sales guy, he was down to earth and super Wish they had more performance oriented vehicles there but still found the one for us! No pressure from our sales guy, he was down to earth and super cool, absolutely a gentleman More

Sunrise Ford has the worst service people in the entire world, no exaggeration at all they are the worst. world, no exaggeration at all they are the worst. More

took almost a month to get a check for my trade equity--extremely difficult to get anyone except the salesman to return phone calls--finance dept never did return multiple calls..general manager f equity--extremely difficult to get anyone except the salesman to return phone calls--finance dept never did return multiple calls..general manager finally resolved problem but no one ever explained what that the problem was More

They just go through motions don’t listen to what customer is asking and then charge a fortune to “diagnose” an known issue. customer is asking and then charge a fortune to “diagnose” an known issue. More

Mike Lynn and his service team are the best! Fast service and great communication all around. Fast service and great communication all around. More

Good service but it shouldn’t take 2 1/2 hours for oil change on my truck. change on my truck. More

New to the customer family & couldn't be happier! ! Thank you Jennifer in service for making it an experience that far exceeded my expectations!! ! Thank you Jennifer in service for making it an experience that far exceeded my expectations!! More

Great service and communication with the individual who was handling the work on my car. Would absolutely use this service department again. was handling the work on my car. Would absolutely use this service department again. More

Last Sunrise service for me. Been servicing my F250 almost 3 years consistently. Last several years I call service line, it rings then disconnects. Or finally rings thru and al Been servicing my F250 almost 3 years consistently. Last several years I call service line, it rings then disconnects. Or finally rings thru and almost never answered. When No one answers sends me to leave a message. I leave messages with my name and number. NO ONE returns the calls.. This last appointment replaced A/C evaporator. Big job. Dropped truck on a Wednesday, texted a question, asked to be called. Received a call on Friday, with nothing more than truck is being worked on. Asked for progress, needed the truck back by saturday. I Assumed Saturday.. no further calls. Went to Sunrise personally to find out what was going on Saturday afternoon. My service guy wasn't even working. Spoke to a service manager that informed me the truck was completed. No one would have called me until Monday if I hadn't walked in to get the progress myself. You have no concern for the customer. This facility obviously has issues. You need to fix them. I'll go to Stuart going forward if I deem the work needs to be done by a Ford service tech. Too aggravating working with you. More