Sunrise Ford

All was good until the finance manger got involved. I waited 90 minutes before he was ready to bring me back, I was going to leave. When he did bring me back, he was not ready with any paperwork. Once I waited 90 minutes before he was ready to bring me back, I was going to leave. When he did bring me back, he was not ready with any paperwork. Once again I was going to leave, I actually called for a ride home. More

My misunderstanding created my anger. I let the salesman and desk manager know why I was so angry. The desk manager made every qualified, reasonable attempt to save the deal. Without hesi I let the salesman and desk manager know why I was so angry. The desk manager made every qualified, reasonable attempt to save the deal. Without hesitation, he even came to my car as I pulled away. I left any way. On the way home my wife and I talked of his determination and the sincerity in his facial expression and voice. We decided to give him a call to see if the offer was still good. It was. He expressed he would never back down. We drove back, 50 miles one way, to pick up the vehicle. Thank you SunRise for your patience, understanding, determination and honorable way of resolving prospective customers misunderstanding. We will be visiting you again when we replace my wife’s car. We have purchased more than six vehicles from a dealership close to home. This year the sales rep was on the phone texting while we were looking at cars. I caught him in an out right LIE. That is the reason we started looking at vehicles at other dealerships. That is why we were blessed to find SunRise. It cost them a sale. Thank you for everything. You will definitely be our choice going forward. More

John has been very helpful with my Explorer which has had numerous issues. John always resolves the problem numerous issues. John always resolves the problem More

Completed installing new tires with balance, rotation and alignment in the estimated time they had given. alignment in the estimated time they had given. More

Great service from Shawn Sara scheduled the appointment Very professional and knowledgeable Take very good care of their customers appointment Very professional and knowledgeable Take very good care of their customers More

Told me verbatim that they do not advocate for thier customers. Service director admitted to wrongfully diagnosing my truck repair after telling me for sure they found the problem and fixed it. When ask customers. Service director admitted to wrongfully diagnosing my truck repair after telling me for sure they found the problem and fixed it. When asked how to proceed they said they needed another $800 to further diagnose the issue. When asked why they didn't do that the first time they told me my truck is ultimately my responsibility. 0/10 stars, ever since this location was purchased my a corporate Miami group it has immensely gone to garbage. Save your money and go to Mullinax of Vero. Or literally any other dealership. It's a shame that this dealership has fallen to corporate greed. Still waiting for a call back from the GM to resolve the repair service amd treatment my family received. They also have some of the highest dealer fees for Ford in FL. Bill Hughes is about the only decent salesman left that will truly make sure the deal is right for you and is a no pressure sales person. More

Sunrise Ford always provides top notch service on my vehicles. Shawn always stays in contact with me and lets me know the status of my vehicle. vehicles. Shawn always stays in contact with me and lets me know the status of my vehicle. More